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October 2023 by Mitch D.
My grandson's doctor called in a urgent prescription for him. I came by to get it and the pharmacy tech just looked at me casually said we don't have it in stock.Should be here by Monday or so. I was perturbed to say the least and asked him why they didn't tell the doctors office he didn't have it. Answer was unbelievable! "They didn't ask". In other "words we really don't care"!I will never step foot in a Belair/Raleys store again.The actions of your employees tell me all I need to know about this organization.I've been a Gold River resident for 34 years and I've had mixed experiences.However, this border on criminal!
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August 2023 by Kai E.
I don't know where this store thinks it is, but is by far the most expensive grocery store I've encountered in Sacramento. I know Bel Air has always been expenbut this is crazy. One example 72 pack Kraft singles $20.99 and not marked on shelf. Elsewhere $9.99-$14.99. I'd go on but I think you get the point. My opinion, they are robbing the elderly that live nearby. This store is out of control.
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July 2023 by D C.
This is the best grocery store around. Not necessarily for their prices, as they can be high...but they do have many great deals! Anyway, this is the best grocery store around because of the employees. I have truly always gotten the absolute best customer service every single time my family and I visit this location. Every single employee there is so friendly. My family and I always leave so happy!
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May 2023 by Michael J.
The Bel Air grocery store in Gold River has decided to raise prices and at the same time delivery less service. The store has decided to save money by opening fewer check stands to push customers into self checkout. Self checkout is not an option when you have a cart full of groceries but waiting in line when there is only one check stand open should not be the only other option. Remember the good old days when Bel Air had a customer service counter. That is gone. I guess customer service is not a priority.
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May 2023 by CC H.
Every 1 star review this store has is because of the pharmacy. And we all experienced the same thing. Thhe pharmacist and staff are without compassion, rude, the pharmacist asks like they are afraid to speak with another human being. My spouse and I went around and around between the pharmacy, the doctor and the insurance. The doctor had cleared the prescription, the insurance authorized it, but the pharmacy kept insisting they needed more paperwork from the doctor... 5 times I went to the pharmacy and we must have made over 20 calls to the pharmacy, doctor and insurance carrier. We finally had the doctor cancel.the prescription. We went to a different pharmacy and had the prescription filled within 3 days but not before my spouse was bed ridden with debilitating pain because Bel Air Pharmacy held the prescription hostage. I loathe these people. We shall see how they feel when they desperately need someone to care and no one does. Needless to say, we do not use this pharmacy anymore.
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January 2023 by aki ahmadi
I was late only two minutes to pickup my medicine. The guy was working there did not give me my medicine because he said we are closed two minutes ago. while the other girl was assisting other customer. She was nice and looking at me to help me but the guy refused to give my medicine. I explained sorry, I was at work and I need my medicine. I’m in pain but still he said No. if this kind of person does not understand the word PAIN and I’m late because I was at work and I just made it to pharmacy. I need my medication now he refused to give my prescription. I have to take my pain until next day. I do not think two minutes late will kill you.Thank you for awful service.
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November 2022 by Travis C.
Prices for wine here are 30-50% higher than the bay area, don't buy alcohol here! Go to Costco
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September 2022 by Lanan C.
Had an excellent shopping experience today. Danielle was kind, warm, and very friendly. Made the shopping chore way more pleasant. She is a keeper!
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June 2022 by Randy L.
This pharmacy has the rudest people working there and don't care if your dying of pain.what ever happened to customer service. They are closed for lunch and Sundays.,and could care less about you.I would never go back.
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April 2022 by Linda Hamilton
I've used this pharmacy for over 20 years. It's great. Some techs can be rude, but usually they are wonderful. After a two-year absence due to hospitalization, I called in desperate need of an insulin Rx. When I left a care facility after two years, they neglected to give me any insulin for immediate use upon departure. I called CVS and they said it would be a week, giving me multiple excuses. As a diabetic I couldn't wait a week. I called Bel Air Gold River pharmacy and explained my situation. The Tech talked to the pharmacy director, they said they'd work on it. I had my insulin Rx within two hours, picking it up around 7 p.m. that evening. They literally saved my life. They close at 7, but stayed a little over to allow me to pick up. They are quick to fill orders when I need them, and at times have given me small doses to tie me over until the regular Rx is done. They have been especially helpful during the pandemic. I trust them, something that's invaluable in a pharmacy.
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March 2022 by Amy F.
Manjot was friendly and super helpful in locating a very important medication. We are grateful!!! Thanks Manjot!!
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December 2021 by Sharon Larkin
My favorite grocery store with the most fantastic E-cart team. Such fabulous shoppers always do their best to fill my order with the freshest produce, the best deli meats, fantastic bakery breads and desserts. and gorgeous flowers! Saves me so much time and effort. And always the best customer service!
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April 2021 by Jolene Wynters
Jimmy is the best cashier! My four year old son was crying and he gave him a balloon. Immediately my son stopped crying and smiled
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October 2020 by Les Mark
Excellent super market and close to residents!
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August 2020 by Amy Frei
Pharmacy technician Azzy was absolutely amazing in helping us obtain supply in a critical medication. Thank you!!!
