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January 2024 by Wesley Collins
I am in the lending Industry and I have banked with a lot of Banks. Chase is by far the best Bank! Highly recommend them!
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August 2023 by Susie Ramon
Always friendly and professional service for cash withdrawals.
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July 2023 by Brianna
I walked in to do a simple notary and employees were chatting. The guy at the front said that the notary is fully booked and running behind and couldn't help me. He suggested that I could go to UPS. It was empty in the bank. Not one other person in there. I totally lost respect for this bank and it's customer service. UPS was very helpful on the other hand. Took 5min to help me.
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July 2023 by A K
This chase branch has the worst customer service ever. All they care about is clocking in/out and getting their paycheck for showing up to work. You need anything from a banker, make an appointment. I see 4 bankers all doodling their thumbs in their cubbies no customers in their office. Tiu can see them chit chatting w each other.However, If u don’t have an appointment forget about getting anything done. Even if it’s an emergency !! What a scam!!I’m better off pulling all my funds out and go to a bank who cares and respects you and treats you like a customer.If branch manager or regional manager is reading this review, I encourage you to make your staff accountable. Assign them actionable items and review their performance. Feel free to PM me for details.
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October 2022 by Alexandria Valencia
False advertisement on website. Says they close at 4 but doors were locked and it was 2:40
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July 2022 by Alfredo Salazar
I was helped very quickly and very professionally today while making a deposit thank you!
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June 2022 by Zack Hudson
This branch is trash. Went in to get some documents printed for a home purchase. Felt like I was pulling teeth. This is the exact reason I got my mortgage elsewhere, Chase used to be a great bank but not anymore. "Customer service" is laughable.
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April 2022 by Katelyn Axtell
Chase is by FAR the worst bank I’ve ever had. I started with one of their military checking and savings accounts in June last year when I got off active duty and I’ve had nothing but issues with them since. They’ve put hold on my checks (keep in mind these are checks from the state, definitely not fraudulent) for 2 extra weeks without providing any reason why or telling me why they decided to keep me from paying my rent for 2 more weeks and earn me a late fee. This was by phone customer service AND the branch. Both provided absolutely no customer service and basically told me good luck. Every time you call chases customer service number, you’ll be stuck on hold for hours solving basic issues and talk to people who have no idea what they’re doing and spin you in circles for even longer, as well as provide false information. It seems to get any real issue solved you have to ask for a supervisor which takes even longer. They’ve allowed parties to charge my credit card unauthorized then denied my disputes even with evidence being provided the charge should not have happened, because it’s of course still making them a dollar and their interest on the purchase. Customer service is rude, will interrupt you, try to put words in your mouth and twist what you’re saying to make their claim or story work for Chase. Needless to say I’ve moved my money to Navy Federal, a bank who actually appreciates my service and doesn’t provide even 75% of the issues Chase has. I wouldn’t recommend them to anyone based off my experience.
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March 2022 by Pearl's Properties
Gone down hill what an experience.We went to the bank to add me to my hubbies account would have talen 5 mins.The lady that aproached us her name was Samona said no more appointments for today.We explained it would take 5 mins.Again she said you can make an appointment if youd like.What would the banks do if we took all our moneybout all of us then what?
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January 2022 by Justin Dimeola
These guys are great. Currently their computers are down which any reasonable person would realize is out of their control but they have these cool kiosks that do a lot. I was able to complete my transaction within 3 minutes.
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January 2022 by Eugene Eugene
Absolutely not professional stuff and management. Could not find a person who can even talk to me. Do not choose this bank and if you ended up having an account here do not choose this branch.
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January 2022 by Liliana C.
This place has no one working there No one ever answers the phone, how's is that possible? It's a Damn bank.
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October 2021 by Paul D.
Chase Bank in Gold River, Rancho Cordova, California is unprofessional! Forget the workers at that Chase Bank location.
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October 2021 by VIC Erzene
Out of all the big banks Chase is #1 in my book also this branch is great too .. GO CHASE OR GO HOME .......
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May 2021 by Erin C.
Everyone was super nice and helpful until I was denied for a loan. Even the lady who gave me her card and told me I could call anytime started ignoring my inquiries about how I could turn things around. I even had a bad experience with the gentleman who assisted me with further details at the call center. He was so aggressive about being right by cutting me off that I didn't get a chance to have all my questions answered. I personally bank with Golden one but came to chase because I heard great things about what they offer. Honestly, I still prefer golden one over this bank simply because they are nicer from the beginning of your application process to the end. You watch how the attitudes change by people at chase when you're no longer an asset to their clientele base.
