-
January 2024 by Jose Martin G.
I was doing last minute shopping, while I was getting last item this guy named mike approached to me and said we need to leave right now, he didn't explain due it was closing time or not even say please, I asked to speak to a manager and he replied he was the manager, I laughed so hard that I couldn't believe some one with Manager title could speak like that to a customer. Can any one on management coached mike how to talk to customers? It's unacceptable and embarrassing this kind of behavior on a such a beautiful wherehouse. people like mike called himself manager it's one of the manny reasons why there is a HUGE GAP ON CUSTOMERS SERVICE BETWEEN COSTCO and this Bussines, sams in Glendora made themselves the worse Customer Service in the area. sams management you can solve it asking for help to Costco Management how to bring up the Team Members low moral depressing level.
-
December 2023 by Stephanie D.
I like Sam's Club it isnt as packed as Costco. This location is clean and organized. I wish they have more vegan options. Be warned, their cakes are terrible! The cakes are extremely sweet. I ended up throwing away the whole cake. No one liked it and was able to eat it.
-
December 2023 by Martina B.
I can always count on this place to have everything I need, from kitchen tools to groceries and even some essential clothing for day to day wear!
-
December 2023 by Nevin A.
It was one of this Christmas shopping day that I went to several places. I spent the whole day shopping until I dropped! I was at Sam's club , suddenly I had hunger pains. I realized that I didn't have breakfast or lunch and it was around 5 PM. So, I went to the food court to order some food. The line was very long and kind of slow. Anyway, I orderd supreme Pizza, Hot dog and plain Pretzel. It took about 45 minutes between the long line and the time I got my order. The food was okay, the pizza wasn't greasy at all. I ate quickly to survive and continued my shopping for the day. Do I go there again and order some food? I don't think so. It was just circumstantial
-
November 2023 by Florence E.
Came to pick up my curbside order and 3 cars are parked in this area with nobody in them. They need somebody to tow away the cars if they're not picking up.
-
August 2023 by Christina C.
"Evenlyn" and "Trinity" in the Pizza Cafe/Food Court are exceptional outstanding employees! I was picking up 3 pizzas for a party and the line was so long that when I arrived at the register they were a few mins away from closing,(7pm) I didn't know they closed at 7 because the store closes at 8. They could have said "Nope, sorry we are closed! Like most people would have. But they didn't! Instead they said, "We are closing, But.. We will make these for you!" They are incredibly helpful, hard-working, awesome humans and wonderful examples. Thank you!
-
July 2023 by Ray M.
My favorite Sam's Club store. This store is very clean, organized and always fully stockedEmployees here are very helpful, friendly and professional. Prices are very affordable for name brand products and parking is plentiful in the large parking lot
-
July 2023 by Gabe F.
Did not even bother with the food vending area. Long line with on,y 4 people working. Still continues to be an easy pass for me.
-
July 2023 by Ish I.
People if you got one of these boxes, people please check if it has expired snacks!!.... why mine was .
-
July 2023 by Darryl M.
All I wanted was a cheap lunch. There was one person working the register AND handing out orders. There was also approximately 8 people waiting for whole pizzas, which had to be cooked because there was only two to three pizza makers. As consumers, we expect a little bit of customer service because we are spending our hard earned money at the establishment, but as members who opt to pay for the membership, we expect more professionalism, more efficient staff and at least a semblance of trying to accommodate your members by being more efficient and getting food orders out and processed. One cashier from the main lines or any other employee could've recognized this deficiency and stepped up, but waiting for one slice of pizza and a soda for over 20 minutes is ridiculous. I don't know how you pay people here, but the level of customer service and customer satisfaction was almost nonexistent that a few left. Costco at least has multiple cashiers, multiple people processing both the single orders and the large ones. Apparently the Walmart level of customer service bleeds over to Sam's club and will definitely play a part in whether I renew my membership or at least go to the cafe here at Glendora.
-
June 2023 by Sharon F.
I really enjoy shopping at this Sam's Club in Glendora. Of course, there are bargain prices and a great selection, but the best thing about this Sam's is its employees. If I have a question, they patiently stop what they are doing and answer it fully. I would like to especially recognize the great service and attitude of Monica. Today (June 26, 2023) there was a long line starting to form at two registers. Monica immediately opened up a third register, much to our relief. It is so nice when someone goes out of their way to make your day easier. Thank you, Monica! ps. I also told your supervisor how great your are, Monica.
-
June 2023 by Susana R.
PLEASE hire a manger who knows how to efficiently run a fast food restaurant. The lines for the hotdog and pizza lines just don't move. There seems to be no priority or system in place to expedite orders I stood in line for at least 30minutes with at least 30 other people to order.. Then was sent to another line for food pick up only to wait another 15 minutes. While in line I heard so many other complaining they used the on line order app, Ordered their food when they first walked into Sam's. Did all their shopping and food was still not ready. Frozen food melting while they waited for food ordered over 20-40 minutes earlier!!! So the on line order option is clearly not the answer unless it is properly run and adds to even more frustration. I don't blame the employees who seem just as frustrated and overwhelmed being bombarded with complaints from frustrated customers regularly. There is a system problem that needs to be completely redone. I hope someone in upper management reads the reviews and takes the initiative to better the experience. It can't be impossible with so few food items! How do In and Out and so many other very busy food service restaurants do it? You are loosing customers who may come in for a quick bite and end up shopping. Everyone knows it's almost impossible to walk into Sam's club and not leave at least $200 lighter. Sam's club. Please fix this!
-
June 2023 by Mariza E.
I went to self check out and when I tried to finish my transaction it was telling me that the card was declined not once but twice. Both times had me enter my pin I leave the items because it prints out this tiny receipt and tell me why when I leave I check my bank to figure out what happened it shows to transactions at Sam's so the items were paid for. I call corporate and they state oh okay but that's a store issue not ours I can't imagine the amount of costumers who don't check there accounts and don't know there getting charged twice call the store they stated there aware of the situation and they have been having issues about this happening to come in and see what they can do about my refund.
-
April 2023 by Shelly S.
FALSE ADVERTISING!!! NO PREMIUM PAY FOR ANY CIRCUMSTANCES!!!They claim they pay extra and that's BULL**** FALSE ADVERTISING. from what I've hear. associates barely even get paid and hours get cut dramatically making the store incredibly difficult to shop in. Corporate thinks it's a smart idea to cut hours, have long lines and OUTSOURCE JOBS TO INDIA!!! YES THEY HAVE A GIANT STORE THAT IS PAID MIN WAGE WITH BARLY ANY WORKERS BUT OUTSOURCE OVER 100 JOBS TO INDIA LMAO!!!!!customers complain about the long lines and lack of workers but keep in mind management doesn't care about your complaint, they rather lie about pay and pay pennies to Indian workers across sea.UN-AMERICAN SCUM
-
April 2023 by Love G.
Ordered the two tier succulent cake. 2 starts because it taste good. But I was really embarrassed to show up to my brother's house for my niece's sweet 16 with this cake. It was messy and ugly. Who ever decorated this cake was either in a really big hurry, drunk, or they just dont give a crap. There are supposed to be clean and tight floral type ruffles on the sides, not swivel ribbon lines of frosting. There are parts of cake visible in many spots, supposed to be cover with clean flat frosting. Very uneven, and sloppy. Crooked. Worst professional baked cake Ive ever seen come from Sam's. I was so embarrassed to show up with this cake! Never again!
