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October 2023 by Don T.
The groomer cut the paw-pad while trimming our dogs nails... which sent him to the vet. We will not be returning.
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October 2023 by Alex G.
Horrible experience. My wife and I went to inquire about the dog hotel service they offer on 9/6. Everything went well with our consultation, however, on 9/7 when my wife arrived to drop off the dogs, she was told that they would not be able to accept one of our dogs because it was from a breeder. This should have been brought to our attention during our initial visit! To make things worse, the employee working on 9/7 couldn't verify the date on our dog's paperwork. She had to go find a vet to read the date... My wife had to eventually flag down the worker and find out what was going on. The whole process took an hour long, just for them to tell my wife that they couldn't accept one of our dogs because we got it from a breeder. Thanks to Petsmart, my wife and her wedding party were late to the rehearsal dinner for our wedding.
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August 2023 by Jesse J.
The only thing I recommend now would be the dog trainer. Debbie, she amazing and very helpful, but the rest of the store doesn't seem to care about it's customer's. I asked the cashier yesterday to call someone over to assist in the fish area instead of helping she grabbed a cart and leaned on it then started up a conversation with another employee. I waited for 25 minutes to get help with some fish and no one ever showed up. So i tried again today and basically the same results. I used to be a big advocate for them now I'm trying petco
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August 2023 by C H.
Love this store, and the staff. I won't take my dog anywhere else. I have an anxious and nervous German Shepherd, who occasionally stays at Pets Hotel, and we use the grooming services. All of the staff, have gotten to know her, and they go out of their way to try and make her comfortable. She can be difficult to handle sometimes, but all the staff at the Glendora store are kind and patient with her. She's a work in progress who has come along way, and the employees at this store are partly the reason for that.
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June 2023 by Pearl V.
Took my Teddy there for the first time a few days ago and I cannot stop admiring his new haircut. I believe the groomer's name is Ashley , did an amazing job with my little boy .. very soft spoken but professional and did a great job with explaining .. Thank you Petsmart!
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June 2023 by Rita M.
Horrible. Absolutely horrible. I brought my Aussiedoodle in for a haircut. I asked for a #4. When I came to pick him up, he is shaved, he has bruises from the razor on his belly, which look like they bleed. The associate who was there couldn't find any notes as to why my dog was shaved with a size 1 blend instead of a 4. She left his tail bushy. I asked for his nose to be trimmed- it wasn't. His face still looks yellow. I'm so upset, idk how my dog was treated to get cuts on his belly.
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May 2023 by Kimberly E.
My feedback/review is only on pick up experience as I can speak on how my pet was treated or cared for in my absence. Upon arrival I select the button to call for an attendant and I was approached by a woman, as she stood by the register I stated that I was here for my puppy, she then rang me up and provided the total. I asked how my pup was, if he behaved, and if she would bring him out she respond "I suppose." She didn't provide me a progress report or anything that gave me reassurance that the puppy was well taken care of or that he was ok, after 15 min she brought him out and I was already irate with the tone in which she was speaking to us, so my husband said "having a rough day? Don't worry I am sure it will get better and the representative respond with "yeah not sure about that." My husband later asked for our puppies personal items and she asked what it was, which made me question the organization of the facility. She later came out with the dogs bed, a bone and we noticed the food was not in there. She then asked if it was a small or large bag. Again really questioning if the dog even ate because she didn't even know what food he came with. In all her arrogance and demeaning tone left a bad taste in my husbands and I mouth. We will no longer be doing business with PetSmart. If you don't like the job and don't care for animals then change your career. We are paying customers that felt uncomfortable to ask questions when it shouldn't be like that. I felt bad for the dog play area they had 11 dogs in there and the man was just on his phone. He then swept and cleaned after a dog and while he was doing so he backed into a dog. Didn't even show empathy or check on the dog. Seeing that and with the way we were treated makes me understand that this is just a place for business and the sole priority is to incentivize and not provide care and love to our animals. Side note my husband and I added services like ice cream to make our puppies experience that much more enjoyable and when my husband asked what kind of ice cream he received she stated I don't know. Like very short. Horrible tone, not professional, not approachable. The representatives name was Julia.
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May 2023 by Sealouise S.
I went into the Petsmart today all happy and in a friendly manner. I was excited to get a fish. I saw an employee headed to the fish and I smiled and asked are you working in the fish area? She said yes I said Great thank you I want to get a fish... then she just disappeared making me wait then when she returned, She just stood there all silent and not doing anything. I asked aren't you going to get my fish, I told her what fish that I wanted. She stated rudely " I was waiting for you to move! Hello! why didn't she just politely ask me to move a little bit.. and I wasn't even in her way I was along side of the tank. I don't know what her problem was. I don't read minds lady. I also asked about other fish I was planning to get for my Aquarium and asked if she had any of the type. She proceeded to say they are dead!..instead of answering my question. She was referring to some dead fish in another tank. Then she brought over the ladder and the table she needed to use and started climbing it to get to the fish totally blocking me from picking the fish I wanted. At this point it finally dawns on me she decided that for whatever reason she didn't want to help me. Whether my Race or age or what I don't know. I told her that's not what I asked...and asked her what is with her attitude? I said you copped an attitude towards me from the beginning...I'm also concerned about how they are caring for the fish with all the dead fish...This store needs to be reported for animal neglect and mis care..Oh and after I called her on her rude tude..she suddenly disappears not wanting to help me, just takes off & I see her and can hear her!! through the window of the employee door complaining about me "the customer! after that employee had walked up asking her about helping a customer get a fish...I walked out the store I was done with all the rediculous horrible service!!!
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May 2023 by Marty Anaya I.
I love taking my Starling here. She goes stinky and dirty and comes out so fluffy and so clean.
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February 2023 by Oliver S.
So I come here mostly just to get my dog food and occasional toy. It looks like a clean store and the staff are very friendly. All in all I've had a good experience here.
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December 2022 by Jamie A.
If you have a Goldendoodle or any kind of dog that requires a lot of maintenance, you probably understand where I am coming from when I say it is hard to find a good place to get your dog bathed/groomed. I have been to some places where Maui has come out semi-dry and at times when Maui looked better coming in than coming out. Today, was the third time Matthew bathed Maui. We have been specifically requesting him his last couple bathing appointments because Matthew does such a thorough and clean job and Maui always comes out nice and FLUFFY! Thank you for taking pride in your job and for taking care of our baby, Maui. If you're looking to get your dog bathed, I highly recommend requesting Matthew and also looking into Petsmart's bulk bathing deals- it's totally worth it!
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October 2022 by Eddie G.
Just got off the phone with Shannon. Oh my god was she amazing! She went above and beyond with information that really helped me. I appreciate the great service :)
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September 2022 by Blake B.
PetsMart finally refunded us for the overage we paid from the rate we paid to the rate we were originally quoted. It was appreciated that they did the right thing by the customer, though it the process of "proving our innocence" was not something I would want to have to experience as a customer again.
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September 2022 by Nurotika S.
PetSmart hotel took such amazing care of our kitty while we were away for the weekend. Thank you to the amazing Pet Hotel and Banfield Hospital staff at the Glendora location!Jocelyn was very helpful with our checkout process.
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September 2022 by Chloe B.
My dog came home today after a 7 night stay in petshotel. They said he did great but that he had diarrhea today, when we got him home he was ultra lethargic, had more diarrhea and then started vomiting within hours of pick up. I worked for petsmart for 14 years and I'm well aware they get outbreaks of different viruses so I called at 6 pm and spoke with Grace who said I should take him to my vet and have him checked out and that there are not any current outbreaks that they are aware of. I asked to speak with the hotel manager who is not there so she told me to call back tomorrow. I was annoyed that her only answer was to take him to my vet at my own cost when he clearly was sick at pick up after spending 7 days in their care.