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September 2024 by Albert Velazquez
I've been going to Colley Ford for the last 6 years and have not had any problems when purchasing or servicing any of my 14 Ford Trucks. I encourage everyone to try Colley Ford!
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September 2024 by Alex Shootz
The service department was especially helpful with looking up that my car actually had a recall to fix the issue. I definitely recommend the service department!
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September 2024 by HMS DEMOLITION. Com Demolition
I am a ford guy , FOUND ON ROAD DEAD , FIX OR REPAIR DAILY , FIRST ON RACE DAY !!!
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August 2024 by Charmaine Yamamoto
Vince in the Parts Dept at Colley Ford was great! He was so helpful and pleasant.
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August 2024 by Gab Perez
The team at Colley Ford was helpful. Be prepared to spend more than a couple hours if you plan to purchase a new vehicle. Overall, Great service.
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August 2024 by Robert Cleary
Colley Ford service was outstanding!!! Can't say enough of how great their service was!! Thank You So,So Much!!!
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August 2024 by Muir Davis
A great place for vehicles, parts and service!!
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August 2024 by Livingston Palala
Disappointed with there parts department customer service.I ordered a chair nob for my F150 and i was told it would arrive in 1 to 3 days! After 2 weeks of waiting i decided to call them for status!? I was told my chair nob had arrived a week ago! No call or txt to notify me.!? I go and pick it up and not even an apology! ? Customer Service staff not friendly!!
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August 2024 by Enrique Velez
Always exceptional customer service by Ernesto. From setting my appointment, servicing my Navigator, updating me throughout the process, providing vehicle condition with any recommendations and picking it up. He goes above and beyond for my Family and I and our 4 vehicles. He’s our #1 Service Advisor & WE highly recommend him. Thank you Ernesto!
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August 2024 by Yolanda Hernandez
I had an amazing experience at Colley Ford! Through the entire process, the staff made us feel comfortable and never once did they make us feel pressured. I highly recommend Colley Ford!
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July 2024 by Jerrod
Billy is amazing he got us a great deal on an Explorer. Thank you Billy and Colley Ford. It was a great experience.
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June 2024 by Sindie Dear
Original Review 6/10/24:
We’ve been loyal to Colley for years and have been disappointed with the recent service. This most recent trip is likely to leave my family without a vehicle for the rest of the summer. Brought the vehicle in for an oil change and a large repair was discovered- fully covered under warranty. Additionally, another problem was found- something that is common with Ford and something that the service tech said the company was well aware of. We purchased the car used from Colley last year. This means that we will be making payments on this 2020 Explorer, and have no car to show for it. This is because our “great” warranty only covered 10 days of a car rental and since Colley can’t even begin the work for 2-4 more weeks, we would have to pay out of pocket to continue our rental. If we take the car out of service to drive in the meantime, we were told we would lose our place in the service wait line. I don’t understand why this wasn’t disclosed to us at the time we brought in the car. Instead, it was suggested that parts would cause the time delay- Ford explained that parts have been delivered and it’s a dealer issue. I feel stuck and frustrated, especially since I’m paying for a car that’s sitting waiting for service without an alternative.
Update 6/17/24
Within 4 days of the original review, I received a call notifying me that my car would be ready by the close of the next day. I expressed my surprise considering I was told it would be weeks before the work could begin and was told that they were aware that I had been without a car for several weeks already and wanted to get me up and running as soon as possible.
Throughout the whole process, I do have to say that our service agent Juan has been super easy to work with. He has heard every frustration and concern and question with such a level head and never once met us with frustration or attitude in return. He understood where we were coming from and did his best. Though the initial situation really put us in a tough spot for a few weeks, I’m grateful that Colley ultimately made it right- and that’s worth mentioning.
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June 2024 by David Vaca
From start to finish the sales manager Nick Wilson was extremely professional and treated me like a best friend and not just a customer. No games were played during the entire purchase of my new Raptor. Colley Ford was the gold standard. Thanks Nick for everything.
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June 2024 by Jose Downing
Great service done and quick turnaround without an appointment. Kyle was great!
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June 2024 by mike/deinna spiel
I GIVE UP...IF YOU WANT THIS DEALERSHIP TO RUIN THE PAINT ON YOU CAR/TRUCK, THEN LEAVE IT THERE FOR OVER 2 WEEKS ..THEY WILL PULL YOUR CHAIN AND TELL YOU THE PART YOU NEED IS NO LONGER MADE...HUH? WHY IN THE HELL WOULD I WANT TO TRADE IN MY TRUCK AND GET A NEW ONE WHEN FORD PARTS ARE OBSOLETE...OH, AND IF YOU HAVE A FULL TANK OF GAS, BE PREPARED FOR THEM TO TEST DRIVE IT TO A PLACE TO EAT AND LEAVE THEIR CHANGE IN YOUR CUPHOLDER.....AND DID I MENTION THE DAMN INTERIOR OF THE TRUCK SMELLS LIKE SMOKE.....WE DON'T SMOKE.....WHAT A DISAPPOINTMENT....CHEVY AND DODGE DEALERS HERE WE COME
