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November 2023 by Tina Foran
Friendly, thorough, go beyond. Don't push unnecessary repairs. They provide drive home service and pick up. Been going there for years.
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November 2023 by Daphne
Do your research for dealership comparison on parts and servicing. You should find their pricing is notably competitive. Certified Auto has been in business Forty-three years. Be mindful their prices could include additional fees. I paid two separate fees in addition to labor. One was a Core Fee. I was told by Ken it pertained to part disposal. Gene (the owner) explained further about the Core Fee. He stated it was a credit, the part provider normally refunds the auto shop. If the auto shop returns the old part to them. Gene explained, returned old parts could be used to rebuild the same/similar parts. I was not offered a starter rebuild. But, because I requested the replaced part. I incurred a Core Fee ($36). There is also a Hazard Fee on oil change/servicing. Valerie was extremely welcoming and helpful with questions. She explained their Hazard Fee is for clean-up and cloths, etc. as applied to oil change/servicing. Aside from those additional fees charged. I had been referred by AAA. The discount (I was told by Gene) is a $50 maximum. So, if the total of your service is $500 or over. Then you automatically receive the $50 credit. I received the fifty dollar AAA maximum credit They provided free shuttle and car wash. They have a small well maintained waiting area. Certified Automotive offers a three year warranty with specified mileage criteria. I would have given them five stars. But, the additional fees were a new experience.
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October 2023 by Edward Kline
I can't say enough good things about this company! Excellent customer service and workmanship. A mechanic you can trust! We had a large repair come up and they kept us constanlty updated and aware of the situation. Timely, quality work, great customer service. They will even give you a local ride home for your convience. I trust them with all our family vehicles and our companys trucks. They have found and repaired issues that other mechanics were unable to resolve. HIGHLY RECOMEND!!!
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July 2023 by Charles P.
My mother's Lexus Es was late on her maintenance and I drove up and down route 66 to find a reputable mechanic. The building itself was recently renovated and looks very clean, professional and very welcoming. I can tell by the way it looks that they will take good care of their customers and I was 100% right. I was welcomed with a smile and was given the up front cost along with any repairs they think the car may need.They were very responsible and allowed me to drop off my car while I waited across the street at Starbucks. Their text messages quickly provided me with the inspection report along with when the car will be. Completed.I highly recommend this place and props to Robby and Gene.
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June 2023 by Samantha S.
These guys are saints! My car's gas detector was broken, and I had to be towed off the highway. These gave me 2 gallons for free and said have a nice day! I felt welcomed and this could not have been a better experience. If you want amazing customer service and good auto care when you're feeling stressed about life and your car go here!
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May 2023 by Janet Corson
3 Years ago Certified replaced 8 Fuel injectors with Rebuilt ones. We have gone 10,000 miles so far and now they are junk. According to our mechanic now the injectors that were put in our 2005 Chevrolet Silverado 3500 Diesel Truck were the wrong ones and the copper rings were not removed when they slid the new rebuilt injectors in. We had soot built up and one of the tips to one of the injectors broke off when trying to take it out and now we have to take the head off. First of all, since we are out of warranty, we have no recourse to come back and have Certified Automotive to fix this but I can give them a poor review. The work was very poor and I do not recommend anyone using this company to have their autos and trucks serviced here. When the work was first done, there was whistling coming from the engine and we took it back and were told that it was due to the engine mounts. That was a lie. This company uses cheap product and the wrong parts. Or was it just us???? If this would have happened when we were pulling our trailer, we could be looking at putting a new engine in our truck. No good, Certified.Service: Engine repair
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May 2023 by Sam B.
I showed up for an oil change and found out Shinn retired and sold his shop to this outfit Certified. I was sad to hear that Shinn retired since he has been fixing all of my cars for about 30 years. I decided to give these other guys a chance with my car. It did not take me long to figure out that this shop was going to charge top dollar and upsell. Shinn was always very price conscious and did everything himself, an excellent mechanic. He kept his overhead low and passed his savings on to the customer. Certified has at least 4 guys working there while the owner sits behind the desk yakking it up with any customers that will engage in conversation with him. I had to stand outside while my car was serviced because of the loud crosstalk in the waiting room. So the mechanic comes in and its time to tell me that I need to replace my air filter (upsell 1) and my cabin filter! (upsell 2). The air filter did not look to bad but I replaced it myself for 1/3 the price of what Certified was going to charge me. Don't get me started on the cabin filter. It was full of leaves but the filter itself looked great, I said do not replace. The mechanic did not even dump out the leaves or blow it out, he stuffed it back in with the leaves. I replaced the air filter and cleaned out the cabin filter which did not need replacing. Shinn would never pull that crap. The new owner also badmouthed Shinn to the other customers. Maybe Shinn did not keep the best records. He was to busy fixing cars for a great price. I will not be back.
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May 2023 by Jim H.
These guys charge dealer prices, but do bargain shop service. i spent thousands to get my truck serviced, and asked for particular brands of parts. When i got it back it had no name parts with no marking. They did a 4 wheel brake job, but did not check the parking brake. when i got it back, they did not work. I had to return to get the parking brake repaired and then had to return twice to get them to work correctly. each time the server writer telling me "thats as good as they get". They finally got them adjusted correctly after 3 visits. They were very rude each time I questioned there price vs service received. I will not be back!
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April 2023 by Knifty Clan
They fixed the whomping sound and were completely up front about the work. I was able to schedule a time to bring the car in so I wasn’t without a car until they had time for me. They were honest and helpful in offering options.Service: Brakes
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April 2023 by Tracy S.
Gene and his crew at Certified are amazing. Very friendly and is willing to take the time to talk about the repair plan for your care. They fixed my car in 4 days. My other mechanic had it foe t weeks and still had issues. Thank you Gene, Ken and Valerie
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February 2023 by Mark C.
I took my truck in for a repair today at the new location on Route 66 and found them to be very friendly, knowledgeable, professional and the repair done in a timely manner. I will be taking my vehicles back for further repairs in the future.
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January 2023 by Robert Swift
Came in for an oil change and an inspection Sent me an email of everything they inspected with pictures And recommendations and every thing is good.Services: Air & cabin filter replacement
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December 2022 by Gennaro Longo
Honest and friendly. Gene the owner was so gracious and his employees spoke highly of him and his company. Repair great, service great. Win winService: General repairs & maintenance
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November 2022 by Scott Osborn
These guys really care about the safety of your car and understand how to make it last without costing a fortune. Cool antiques to look at too. Made the waiting room fun!
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November 2022 by Ralph Garcia
Great l place, great service and great people. I always bring my car hereService: Auto engine tuning
