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June 2024 by Gary Galstyan
The bank tellers are lunch break during 12-1. Seems grossly mismanaged
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May 2024 by Khahnie P
There’s almost always a line but the staff do their best to help us as best as they can. Most times I’m there (in line) a manager is there trying to help with quick transactions/deposits. Staff are friendly and kind. Lines don’t equate bad service
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May 2024 by alen aghoupou
This is one of worst bank ever. No matter how busy, they are, there’s only 2 tellers to help. If not too busy, only 1. There’s always a long line and the fake guy or lady with a suit asking customers “what can I do for you?” The answer is always nothing. Because they just can’t help with anything. They alway end up telling customers “sorry for the long line. You need to wait”. It’s ridiculous ???????????. I wish I could add picture from today’s crew and costumes. I wish the management would focus less on lip fillers and more on jumping in and helping with customer service. L??????????????
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March 2024 by Joe Prieto
Horrible customer service don’t go here everyone is rude went to cash out a check for my tax returns the Armenian lady helping me said my signature didn’t match the check that I had to match the signature that they had on the system they said they couldn’t cash out the check till it was the same signature and then the Armenian supervisor didn’t even help the situation she basically told me the same thing, I ended up going to a different Wells Fargo like 6 min away from this one because I was already pissed off with the staff and they cashed out my check with no problems at all
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March 2024 by ani barsegyan
I went to two different Wells Fargo until this Wells Fargo Welcomed me with open arms. I needed a wire transfer due to a closing escrow and the other places did not have any bankers available. The branch manager at this location was so sweet and accommodating, and she referred me to Suzy. Suzy was not only fast, but was one of the nicest bankers I have ever met. I will no longer be doing business with other branches, and will be working with Suzy, who was such a pleasure
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March 2024 by Vardgez Megerdichian
The manager there behaved very rudely with the customers
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December 2023 by MEDVIT AJOONIAN
This branch never has any worker at window the line can be mile long only 1 window if u get lucky 2 every time you tell manager if they can do something always have same answer we short on worker or we be right with you it's been years and noting change that why I only use them for certain reason they you use to be primary bank not anymore
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December 2023 by Veronika P.
I wish I could give zero starts. Always a line, ample employees but only one or two tellers. Terrible customer service.
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November 2023 by ImSoooGood Murry
Rude and snobby branch workers..always count your money good thing I did while at the winsow...the Teller tried to short me 100 dollars
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November 2023 by Heather Shoopman
I’m just a no on Wells Fargo at this point. I didn’t have a very good day with customer service. I went into this branch was standing in line and somebody asked a bunch of us what we were doing and directed us and basically took somebody that was behind me first and told me to have a seat and wait. I was closing my account and they were opening one so you see where the heart is- it’s just the money. I had called the 800 number the day before to close the account… And ended up telling the agent on the phone that I changed my mind and I wanted to go into a branch. apparently she’s already done the closing and instead of telling me that she just hung up on me. So then I go to the branch and this happens. Just didn’t feel cared for in any sense. Bye forever dudes
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October 2023 by Chris P.
Absolutely the worst customer service ever. As usual, it took 20 min of waiting in line just to get some change. Only one teller and 7 people in line. I calmly asked a team member, Janet, why it seems to take 20 min wait time every time I go inside the branch. Janet absolutely exploded. She told me there was "no way" I was there for 20 min. Without saying the word "liar", she was saying just that. Her voice got so loud and angry that a woman in line felt the need to defend me saying "He's right, I've been here for 10 min already too" Then Janet said I was yelling and told me to leave. I said no! At which point she told me I wasn't allowed to yell. I told her I absolutely can yell anywhere I want. Then she told me I had to leave again. To which the same sweet lady in line defended me again saying "he is right. It's a free country. He can yell." Janet, all you had to say was "I'm sorry, let me see what I can do to help." You have zero, and I mean zero, management skills. Let me say it again, zero. Wells Fargo management, if you read this, Janet is causing you major attrition she needs to be let go. Or, at least demoted. All of this drama was preceded by the business account salesperson (who calls you "dear" about 100 times while you're opening an account. Annoying. And, frankly, demeaning) gossiping with the payment systems sales guy who was griping about a "difficult" client in front of the 7 people in line. Needless to say, I'll be closing my account in the morning as I ran out of time today while waiting in line.
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July 2023 by Arman Ananian YT
Great service
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July 2023 by Noel Gonzalez
Glendale Wells Fargo banks have the worst service
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June 2023 by Brandon A.
Don't bank here!! Bad, terrible service, bad policies. Never again. Wells Fargo is lame. Gonna close my account asap.
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June 2023 by Harmony F.
No one says hi to you unless you speak Armenian! I respect all cultures but this is America and everyone should be treated equally and respectfully!
