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May 2024 by Chris T.
Let me begin with this I wanted to apply for this apartment in Burbank when I spoke with this lady named Maria who was so anxious to rent this apartment she mentioned the owner is willing to lower the rent. I went looked at the apartment and thought twice so I waited which mind you she wasn't even there she left the door open which is not professional to me at all. Today I reached out to out to her again and mention I may still be interested and ask her about what the price is monthly when she responds rudely no thanks a lease which is nothing I was talking about then I mentioned our prior conversation with the rent being lower as she mentioned and she just writes back no. First of all lady you make the company look very bad second of please learn how to text without insulting renters and another thing stop lying to get people to apply this is a big turn off
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March 2024 by Brian B.
very helpful, Alvin is great. building manager has been very responsive so far and we love the apartment
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March 2024 by Hrach G.
Don't apply for any property with them. All they do is collect rental applications and charge you application fee and no response even if you have perfect credit and and income. Bunch of scammers.
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March 2024 by Nathan Palm
Where to start with Trumark. Communication is always brutal. I love the unit but everything about their management style will drive you crazy. They dumped an unexpected utility charge on tenants (totaling nearly $900) just before the holidays after not keeping up with their charges throughout the course of the year. Additionally, their online portal stopped working on the final day of the month and they said we were responsible for still paying on time via dropping off a check last minute. They took no ownership for their error on both accounts and the woman who runs their accounting has been very condescending on phone calls about these issues - deflecting responsibility and not being considerate of reliable tenants.Finally, the maintenance repair time is laughable. I had leaking water through an AC unit in my bedroom that took nearly six months to get resolved. There is often little to no response and you wonder how it's so poor considering what we pay in rent.If you're on the fence about where to rent, steer clear of any Trumark Management Properties.
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February 2024 by Taylor C.
Alvin was our apartment recruiter. He was so sweet and genuine. The details of the apartment were close to perfection. Everything was painted and clean. No issue with the apartment. That's very rare. Jason was also very professional and they get on top of things!
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February 2024 by Abbie s.
I can finally write a review since they have been fired from our building. I was afraid they would find some reason to evict me. They owe me approximately $2000 from the damage done to my car by their work vehicle improperly parked. Four other tenants had a similar experience. I also had a maintenance man steal an air conditioner off of my porch. They never replaced it.
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February 2024 by Ana C.
Let me start by saying a big thank you to Trumark. Moving is one of the most stressful things to do and this company made it so much better. But the true hero is Alvin, he was thoughtful and thorough, the whole process was seamless and with zero stress! Thank you Alvin you're the best!
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January 2024 by Nathan P.
Where to start with Trumark. Communication is always brutal. I love the unit but everything about their management style will drive you crazy. They dumped an unexpected utility charge on tenants (totaling nearly $900) just before the holidays after not keeping up with their charges throughout the course of the year. Additionally, their online portal stopped working on the final day of the month and they said we were responsible for still paying on time via dropping off a check last minute. They took no ownership for their error on both accounts and the woman who runs their accounting has been very condescending on phone calls about these issues - deflecting responsibility and not being considerate of reliable tenants. Finally, the maintenance repair time is laughable. I had leaking water through an AC unit in my bedroom that took nearly six months to get resolved. There is often little to no response and you wonder how it's so poor considering what we pay in rent. If you're on the fence about where to rent, steer clear of any Trumark Management Properties.
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January 2024 by Emilio M.
Special kudos to Alvin, the property manager, who took me through the rental process. He was a perfect blend of professionalism and friendliness. Moving can be quite a challenging process--especially in the current LA rental market. With Alvin I didn't feel like I was looking during the middle of a housing crisis. Instead, I knew I found a housing solution. He was a real ray of sunshine that kept my spirits up!
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January 2024 by Erica R.
Alvin was extremely helpful and always responded quickly to all my questions and was a delight to work with.
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December 2023 by Vlad Sarkisian
I would not recommend engaging with this company, especially Michelle who is, in my opinion, incompetent and only superficially nice. I’m surprised to see any good reviews at all.If you're considering hiring Trumark or renting a property that they manage, don't do it. Just stay away, trust me.
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December 2023 by Karine Sarkisian
I do not recommend anyone work with this company. I want to specifically name Michelle who acts nice to your face but is incredibly disingenuous. Do yourself a favor and avoid them at all costs!
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November 2023 by Arpine M.
We are grateful for all the support we received from Alvin in the process of leasing our new apartment. The process was super smooth and quick.
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November 2023 by Kristin D.
Very concerned. I hope to have better news soon and can update my rating then. Update 11-2-23: Run! My opinion and personal recommendation is to be very careful working with Trumark and if possible to avoid it. As a tenant you can expect constant harassment, surveillance/stalking, illegal entry, and negligence. Repairs will be ignored. If you report them to the city, as the property manager told me I had to in order to get them to comply, you will experience retaliation. As a property owner, you can expect them to take your money and do nothing for your tenants, resulting in fines and legal liabilities. They have a number of cases in litigation due to fraud. I have lost many hours of work/wages, had many sleepless nights and pray I don't lose my baby. In my opinion I would recommend avoiding these unethical people at all costs. I hope this helps someone.
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October 2023 by Ben F.
Terrible company, BEWARE! It seems like they have genuinely nice buildings here and there, but ultimately, they act like slumlords. Judging by the reviews and complaints online, it is a common issue that you are never able to get anyone on management to help you with anything. I am currently experiencing an emergency plumbing/flooding issue and I cannot get anyone to answer or help.
