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March 2024 by SunShine M.
Honestly, I've been to several T Mobile locations for several different issues, and they are minimally helpful. Not so with this location. Other T Mobile stores and even the help line kept asking for a 6 digit pin that I think they must've just assigned to me because I only would've chosen my birthday. Thats the only thing I would've remembered. Or they didn't let me choose my birthday? Either way, I didn't have a 6 digit pin #. Rafi IS VERY KNOWLEDGABLE. He was the only person who said you can give them the last 4 digits of your social. Had the call center told me I could give the last 4 of my social or the other T Mobile store told me I could tell them the last 4 of my social that would have saved me soooooooo much time and heart ache. Rafi really wanted to help. Some of the other employees really wanted to help. I GOT MY PHONE REPLACED! Other T Mobile Stores I kept begging and begging and then leaving in frustration. This store actually helped me! Thank you!
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February 2024 by Jake Jakobson
They aren’t know
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February 2024 by Iron Bess SeaWitch
I've used this particular store for supplies, service, new phones and for answering stupid old woman questions for more years than I care to remember. The staff is knowledgeable, patient and friendly. The store stock is usually on hand and they can all demo new equipment. No complaints and this is definitely my go to store.
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February 2024 by Marina Karpova
Truly the best service ever! I've gone to other tmobile stores and they've been completely useless and lazy customer service. From now on, I'm only coming here! Very knowledgeable and everyone is so helpful!
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January 2024 by Angel S.
I came in looking for a budget phone that gave me the best bang for my buck. A store associate named Gev helped me. Gev was extremely helpful in helping me choose an inexpensive phone and was very honest about each phones specs and tried very hard to get a good phone that suited my needs. I never got the feeling that he would lie or try to upsell me. I told him what I was looking for and he absolutely helped me get that. People like him will keep me coming back to T-mobile
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January 2024 by Vahagn Vahanyan
I came into the T-Mobile and got exceptional service from Eddy and they answered all of our concerns diligently and patiently and took their times with our questions.
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January 2024 by Karine Kocharyan
Appreciate getting help from Alvaro and how he was knowledgeable about our options and we appreciate TMobile having workers like him.
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December 2023 by Nino Open
An unassuming young man helped me with my phone transferring data from old to new. He was patient but firm , knowledgeable without being condescending & quiet, without the drama that others exude . Shout to Alvaro ! We need more crew members like him?
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November 2023 by Dada M
4 trips to this store and still unable to upgrade my phone.The greeter, asked for the purpose of my visit- I said I was going to upgrade . I wait for 20 min for help only to be told they cannot finish the transaction. So why did that person, Ulices , not tell me that I should just come back rather than make me wait. Very bad!!
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November 2023 by Emmanuil S.
It was amazingly fast and easy to get my brand new phone with the new line. Shant was there to make sure I have the best experience with no additional headaches. Very knowledgeable and professional person. Thank you Shant and you will see me as a customer again.
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November 2023 by Sonny F.
Let me just say that this t-mobile branch is the better one in all of Burbank/Glendale. The Burbank staff were cool, they just didn't have what we were looking for in inventory. They directed us to Milton in Glendale and he was a pleasure to work with. He was corteous, professional and extremely helpful and knowledgeable. It took very little time and the deals are exceptional.
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October 2023 by Regina M.
Special thanks to Scotty at the T- mobile on Brand blvd . for he's nice attitude and great job.
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October 2023 by Cheryl T.
My 91 yr. Old father received a notice from T Mobile regarding his service. As he has my old 8 pro max I thought it would be good to update and go over his existing plan. GeV and Ulices spent about an hour of their valuable time helping us figure everything out. Their patience, kindness, empathy, understanding, and professionalism was so great fully appreciated! They took so much time and effort to help us understand pricing and plans. Major kudos to these two wonderful human beings! Thank you!
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October 2023 by Support Melleka Marketing
Rafi is amazing!!! Extremely helpful and knowledgeable honestly he is the best I've ever had the pleasure of working with
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September 2023 by Jor Apinyan
I came to the store and i was helped by Shant. He was amazing. Helped me switch from Verizon. Great customer service and very professional. Come and see him for exceptional service.
