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January 2024 by Karla Gonzales
Customer service was lacking from the two young females working behind the counter doing the Amazon returns. I had several small items to return, and the clerk kept asking me how many items did I have and other invasive questions. It wasn't busy, so I don't understand what the issue was. After returning my items, I needed to use the restroom, and once in there, I was told to hurry up by one of the other female clerks that was behind the counter. I just did not appreciate feeling rushed. Staples do better and train your employees on customer service.
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December 2023 by Vanessa Reyes
Good customer service the manager is always so friendly
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October 2023 by Phoenician *
1) I always find what I want there.2) The parking is very close to the entrance.3) There is no long line Wait.4) The staff are nice too.5) 5 Stars!
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May 2023 by Connor
Printing government documents and nothing prints correctly. I then get a refund and they don't shred the documents even though they said they would... then they mess up the refund. A simple thing turned into a complex situation that put me at risk of identity theft. Skip this place until the employees take their jobs a little more serious.
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April 2023 by Curtis Rogers
I still get my office supplies here after all these years. Plenty of inventory
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February 2023 by Kristine Barnett
I have been going here for years. Love the print dept. Today, for the first time, I walked in and the gentleman at the counter didn't even look up. No welcome. No acknowledgement at all. This store is historically notorious for their kind employees and customer service. When I later approached him about tech services he said, 'give me a minute'. I waited 9 minutes with zero communication. When I walked out the door, without what I came in for, he made eye contact with me and made absolutely NO EFFORT to speak with me or keep me in the store. I am in sales and have my own business. Poor, poor, poor customer service today and one bad experience is all it takes.
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February 2023 by Jaime F.
Omg! This place is great! Came in to print some invitations for my wedding... felt clueless until Nancy at print and marketing services came to the rescue! Made it very easy for me to figure exactly what i needed! THANK YOU SO MUCH NANCY! Keep being great at what you do!!!
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February 2023 by Terin K.
I buy art prints and can never afford to get them frames so my solution is to bring them here to have them laminated and stick them to the wall that way. Prices are Very reasonable.
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November 2022 by Patti Lemonhouse
We're on the road sales. Sometimes we have to get a quick print of a page or two from email. Staples is the worst. You have to jump through corporate hoops, sending it to an email, then wait for a return email, then give them a code to get a print. Never again. We're sticking with Office Depot or Postal Annex+.
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November 2022 by Jane Jingyu Zhang
Do not count on the online same day pickup option. I received the order confirmation but they never got my order and could not print my order on time. Waste of money and time
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October 2022 by Jaden V.
I went or a different staples location to try to print my business card and I was told to place the order online in spite of me having my flash drive to print. So, I did place my order online to and place the order to pick up in Glendale. I called the staples in Glendale to check on my order status but there was an issue where the logo wasn't printing out properly. DANIELLE offer for me to come in with my flash drive and Personally assisted me step by step and even printed 3 business cards samples while multitasking with other customers ( just a stud) Anyway, the reason for my review to acknowledge her patience & amazing customer service that stood out to me from all staples I've been to. Way to go Danielle!
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October 2022 by Jason M.
I needed to buy a printer. The website said that the one I was looking to buy was in stock at the Glendale store. To be sure. I called the store to verify that they did in fact have the printer and was told that they did. So I drove over there. While there was a display model, it turns out that they did. It have the printer. They then tried to sell me a more expensive printer. I declined. I asked if I could buy the display model. I was told that the display model was not in fact a functional printer and that there were no actual parts inside of it. I said "Really? Let's open it up and see if that's true." and they wouldn't do it. So, the website said they had a product in stock that was not actually in stock. I was lied to over the phone to get me there and try to upsell me. I was then lied to yet again about the display model not actually being a real printer which was really just some next-level-jive-ass-baloney. Staples dropped the ball at every possible step. A true failure of both customer service and of basic organization.
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October 2022 by Jon A.
Honestly I came here in a rush with 10 mins before closing. Had problem printing very important court papers when all of a sudden the nicest coworker named Danielle took the time to help me print out several things. It was closing time and she was hustling to help everyone with a smile on her face. Honestly Greg costumer service
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October 2022 by Sona Minasyan
The printing center of this location is the absolute worst. It really feels like they choose their employees based on two factors, lack of both customer service skills and simple logic. They are always hanging out at the store, doing nothing. However, the moment you need something done right away, they pretend to be super busy to charge you unnecessary rush fees. I've been going to this location for years because it's very close, and not a single time did I have a somewhat ok experience with the printing center workers. They are unprofessional, non-efficient, and often very rude. Zero stars.
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September 2022 by Vachik Karapetian
Very confused staff ! For making a simple copy they gave me very hard time ! Is it that complicated to help the customer to take copies? When I let you to do copies instead of me please DO IT ! I’ll never come back to this location!