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January 2024 by Jade Meneguel
I've had a great experience since my first phone call. I encountered a small accident on the freeway when a blowing object struck and broke my bumper and protective covers. The next morning, I called RPM, and Chuck was incredibly helpful and eager to assist. I took my car to the shop that very morning, and everything was handled quickly and professionally. Chuck thoroughly explained and showed me the issues with my car and its requirements, ensuring I understood the entire process.Esteban was also remarkably prompt in removing the damaged parts and determining the parts needed to be ordered from Hyundai. He explained his processes clearly. My car was temporarily secured with zip ties and made ready to go until the new parts arrive for the repairs.I felt secure and was treated both honestly and friendly. Additionally, they are a certified shop recognized by AAA insurance, which provided a pleasant surprise—10% discount.
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November 2023 by Ajax S.
Chuck's main objective seems to be to single out the customers he can extort money from.Paid twice what I should have for sloppy, incomplete work. Guarantee here isn't worth the paper it's printed on.
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October 2023 by Joan G.
RPM Automotive is a positively outstanding repair shop that I highly recommend! They are professional in their workmanship, and their crew are extremely knowledgeable.Thank you to CHUCK for installing on my jeep patriot a new electric throttle, computer, and then they do it over diagnostic. Any minor concerns.Thank you RPM.
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September 2023 by Dan R.
Lucky to find RPM. My daughter lives in Los Angeles I live in Phoenix, I'm now comfortable knowing that I have a fair and honest place that she can take her vehicle if it needs repair. Chuck the owner was very thorough and helpful.
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July 2023 by Robert D.
I would NOT recommend this place to anyone! Chuck is the worst! He quoted me and we agreed on the price, then after I paid him he calls me an hour later and says they had to add all these extras parts and more labor time. I tried to decline but he just took my money and the job wasn't complete. This was a horrible experience and overcharged for absolutely nothing. Makes me want to get a lawyer cause this guy deserves it, but karma will get him. I hope no one has to go through a similar experience so I took the time to write this for you guys.
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July 2023 by Izeth T.
My 2004 Harley V-Rod needed a tune up and they were able to complete it in reasonable time. I had a problem with my fuel gauge and Chris clearly explained to me the issue and how difficult the part would be to obtain and even offered to look for me.
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February 2023 by Colleen Sandland
Very helpful. Went above and beyond. Got my car fixed immediately
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November 2022 by Eli Mills
As a person who actually worked for this business I can tell you RIGHT NOW take it else where. You don't want to deal with Chuck. He's a low life sad little man and doesn't deserve your business. Working for that dude was the worst experience ever. He constantly forgets stuff and blames it on you... he consistently overprices the labor and he's a bad person in general. He is not fair either! He never paid me for my labor he just gave me an hourly rate because he's not an honest guy. He's also not a good mechanic. He's mediocre at best. Chuck, you are an absolute joke and I hope you never retire because honestly you deserve where you're at in life. Miserable and never going anywhere. Idk how much longer you have but I hope you've come to peace that you're gonna die in that unbearable shop with all the employees that you ever hired hating you all because you could never be a good person. BTW check the dudes browser history on his shop computer... Looking at inappropriate content on his work computer to start his day.... Probably the only thing he looks forward to everyday. Hope this was helpful.
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November 2022 by Erica Maxington
I wouldn’t recommend this shop if it was the last place on earth. I’m surprised to see it have 3 stars. This is a ‘half a star’ shop at best.
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September 2022 by Yan Wong
Took my car in due to bad hose to the radiator and $1300 later it was not done correctly. Old part is still in it.Service: General repairs & maintenance
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May 2022 by Stephen K.
The 'new' car battery they installed died twice, so I suspect it was defective. Had to call AAA for replacement.
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May 2022 by Antonio A.
Went for AAA warranty the battery is still under warranty I was sent by AAA for him to exchange it Chuck the owner or the worker I don't know he's full of it he lies too much he made me drive 40 minutes to tell me that I have to leave the car or or the battery overnight for him to check it in the morning this is the first time I've heard about this on a battery warranty the acid it's outside the battery is disgusting service this place it's a fraud be aware
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March 2022 by Liezel M.
Hi are you looking for a mechanic all I can don't go to RPM they are crooks of actually certified trucks he's going to tell you his name is Chuck he's gonna charge you all these fees even if you give him the diagnostic codes that another mechanic ran he will still want you to do their diagnostic it's gonna come out the same code but it's so that he can charge you to run the diagnostic and then if you go with their mechanic you fix your car they're gonna charge you for the valuation and charge you're going to fix the car and how much is gonna cost you which is under the warranty and even if you have a warranty and you're verified with AAA that is under the warranty he's going to tell you it's not covered per Chuck he has a arrogant gods like attitude like he is the man don't let that man fool you he'll take candy from a baby so far you take your car to Pro Tech Auto Repair in Glendale it's on San Fernando Blvd. have a great day see you there a Pro Tech Auto Repair
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November 2021 by Veronica A.
I had my car towed to RPM because it was the nearest AAA certified mechanic. Chuck gave me excellent customer service and called Enterprise car rental to help speed up the process. Overall Chuck went above and beyond, diagnosing my car, he made the entire process as smooth as possible and is a genuinely nice person. One of the best AAA certified mechanic experiences I have ever had.
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September 2021 by s s
Chuck is an amazing person, very reasonable, knowledgeable and very down to earth. His team is professional and skillful. I highly recommend. Full Brake and new router service. Factory restored tire pressure and complete check/ diagnostics and recommendations on other items for the vehicle per BMW codes. Chuck will consult with you and confirm exactly what needs to be done as priority. Im am 100% confident and happy with the work done.Service: Brakes
