Ralphs is a grocery store that offers a wide range of quality food and household products from popular brands. While the layout of this particular location may seem odd and the store can appear a bit grungy, it is generally not too crowded, and there is always ample parking available, though the garage can feel a bit creepy at night. The store's deli and bakery sections have not been upgraded, which is surprising given the proximity of Whole Foods and Trader Joe's. Customers note that the other nearby Ralphs location is far better than this one. One standout aspect of this Ralphs is the exceptional customer service provided by an employee named Lauren. Customers describe her as sincere, kind, and diligent, going above and beyond to ensure their orders are handled promptly and efficiently. Her level of service is considered the "gold standard" that all employees should aspire to. Additionally, Ralphs offers the convenience of a fuel rewards program, allowing customers to save money at the pump with their Ralphs card. The store is also wheelchair-accessible, with parking available on the first level. Overall, while this Ralphs location may have some quirks, it provides a generally positive shopping experience, with particularly noteworthy customer service from the exceptional employee, Lauren.
The people who work here work hard. The problem is that the store is severely understaffed. It's odd because other Ralphs are in much better shape. Don't know why this one is in such bad shape. And again, you can tell the people working here are all doing a lot. So it's not that. Ralphs -- hire some people!
December 2023
Love this Ralph's the commitment to service is excellent ?
