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December 2023 by Marietta Koloyan
Very very friendly and smart.
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November 2023 by David NYDJ
Had a wonderful experience with the front desk manger Elizabeth.She went out of her way to really accommodate me in making my appointment earlier and then making sure my results were expedited. Thank you Elizabeth you did a great job in helping me and I so appreciate your professionalism
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November 2023 by Bizhan R.
Making an appointment??? Don't bother as it won't make a difference. I went to the office half an hour before my appointment, and 30 minutes later, I'm still waiting. And they don't validate for the expensive garage either.
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November 2023 by Olivia T.
The people that work here should feel embarrassed to call it their place of employment. They treat you like cattle. They severely over-book. Their scheduling system scheduled me because "sorry, a system does it when we don't answer the phone because we're too busy." I wonder why you're so busy.... Maybe you have too many appointments and clients for your staff. Read the reviews below mine to repeatedly confirm that fact. Anyway, the scheduling system didn't inform me of the mandatory 20 min time window to arrive before, or what a nightmare the parking is. You also have to pay to park if you park there..... So I called the number of the office to let them know I'd be ten late. They said just to check in. I did. Not only did they say they wouldn't see me. They said, surprise, you aren't ten late. You're thirty late because we have a policy that you have to be 20 min early. Then I said I wasn't told this prior to the appointment. Then they responded, "Yeah, sorry, the scheduling service doesn't usually tell people about the preparation or 20 minute rule." So I have to take off another day of work from my server job in a month just to get my breast scan. And I've waited three months so far just to see them today.
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October 2023 by Will Taggart
Arrived for a walk in X-ray - was relatively quick and easy. On my way out they handed me a sheet with login credentials and information that my results would be available immediately. After trying to use the login credentials I was given, on the third attempt, the credentials were frozen and I am now unable to access my results. I have called and left messages, sent messages to their websites "assistant" and haven't received a response. Go to a different facility if your doctor recommends Radnet.EDIT: I reached out to online "assistant" chat after I posted this review and was walked through the process. They gave me new login credentials which was helpful in accessing my results. Still a difficult and stressful process, but I had a different experience compared to some of these other reviewers.
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October 2023 by Ellyn Costello
The xrayhours website says they take walk-ins for X-ray (for which you CANNOT make an appt) until 5pm and it says it again on the door. Then they tell you that it's only until 3pm and turn you away. YOU HAVE TO CORRECT THIS!!! AND START ACCEPTING APPTS FOR X-RAY!!! You're a business and need to be reported to BBB!!!
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October 2023 by Tanya S.
customer service is very poor,, office supervisor is yelling to personal all the time and they don't have any respect to patients...The staff there are very nice except the lady that sit on back she doesn't not know how to speak to customers and when you want to explain your experience to the manager about it she said Im in charge .No professionalism at all.She ended up blaming the us in front of other patients .This hasn't been the first time that we have experienced this. She was yelling and made me wait for 30 minutes to get a Cd also she said F...k doesn't understand how to wait. I got frustrated when I saw. Wondering she has any manager so if they read my review fix the issue because this company deserves better employees, she is so rude, loud and unprofessional. I don't like to write negative review but she was so unprofessional. The hispanic girl helped anyway. She was so nice but the other girl was rude to the others too. Other than that fast appointment, easy nice parking structure and nice techies in Xray and MRI and ultrasound. Nice building so everything is good except that angry front
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September 2023 by Fereshteh M.
I would like to say thank you to the X-Ray tech and MRI nurse who helped my Mother . The front office staff are helpful even she was late and needed someone to translate they accepted her and give her services by send her Xray and after that MRI. The nurse in MRI made her calm because she is claustrophobic and she insured my Mother that there is nothing to worry about. Thank you all
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August 2023 by Tori K.
You will literally never be able to get in touch with the front desk or get a human being on the phone for medical records. They told me they would provide my MRI within 4-7 business days maximum and we are now on the 8th business day and my MRI results still have not been sent and I have not been able to get a single human being on the phone and they will never call you back. They have been a nightmare to work with. Avoid this place.
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August 2023 by dante salerno
Great service by everyone
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August 2023 by marmon chua
Bad system compare to hospitals and charge more than big hospitals .Front desk lady is rude , unfriendly and empathetic. She forgets that her paycheck comes from the customer or she has no job . SMILE please.If you have other choices NOT RadNET especially Glendale .
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June 2023 by Tim B.
Every time I have made an appointment to come here and uploaded all my documentation before hand and arrived the requested 20 minutes before my appointment time, I have had to wait well over an hour passed the appointment time. Be aware everybody is waiting way passed their appointment times at least one hour
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May 2023 by Moses A.
Completely unprofessional. They canceled my appointment less than 24 hours prior. And they did so via text message. I've never seen this happen before. When I called them back, their staff was unable to do anything about it. When I asked to talk to the supervisor, she tried twice to get a hold of someone but nobody was available. This is just absurd. They don't deserve your business. Reporting them to the Better Business Bureau.
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May 2023 by James X.
Well I called Tuesday and I was told "Jay" would call me back today at 9am and NO CALL!Do you people EVER STOP LYING?
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May 2023 by Alexandra Cueto
Very incompetent front desk team. First of all to make an appointment, they collect your id's and have u wait 40 min to have the decency to get an appointment. Management should coach and train their people to be more helpful and competent. They don't know how to manage and organize the appointments. Also you can not get a hold of anyone over the phone. They ask u to leave a message and they will call u back, which they never do. Great job guys here is another 0 stars for you. Keep up the great job.
