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December 2023 by Rodrigo G.
I wish I could leave a cero star review, I'm almost 100% sure my EDD card was cloned at this branch. Taking out good amount of money. I really hope karma gets you whoever is doing these inside this branch. Good thing the government changed bank for EDD pre paid Cards. I thought it was just bad customer service, after my card was cloned here ..... Let's start by saying this is the only place I've use the card, all I needed it was to get the money. But last check came in without notice, sooner than later was gone in two transaction from an ATM at this Branch ..... WWWOOOOWWWW..... Respect!
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September 2023 by Ken W.
I've been on line for 15 minutes. It has moved 1 customer. There is only one teller. Line is almost out the door. The staff simply says the other teller is out to lunch. It's 2pm. Just terrible, uncaring service.
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August 2023 by Amadeus B.
I wanted to eat at Taqueria El Tapatio around the corner, but they are cash only so came to use the ATM machines and the keypad was absolutely disgusting It looks like it's never been cleaned and it makes me very annoyed because that is a simple thing to do The manager at this branch is very disengaged with housekeeping. of the machines outside. It doesn't take much effort to take a disinfectant, wipe and clean the screens and keypads that everyone touches MULTIPLE TIMES A DAY; EVERYDAY Take a small interest you guys
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May 2023 by Maria C. V.
B of A doesn't care about the clients... they cut you off with no warning or explanation even after many years with them!!!
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March 2023 by Aileen L.
The rating is for Armine. I came here to close my savings account. They first women that helped me was nice. She told me I needed to withdraw my money first and then close the account. After withdrawing my money I'm looking for help to close my account. Armine then proceeds to tell me I can't and that I need to call customer service. I tell her that I was told i'm able to. She then back tracks and says yeah I can but i'm goons have to wait. She said to just call instead. Kinda rude and misleading. Armine basically lied. Not helpful.
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March 2023 by Kevin H.
Definitely glad I don't bank here I can tell ya that much. Had over $1100 stolen from my unemployment card and these guys finally locked my account AFTER the third charge. Luckily I got the money back after filing several complaints, but none of these charges should've gone through in the first place since it was from across the country. I went in to cash it all out so I could transfer it to my much safer trustworthy bank. These tellers were all rude and had terrible customer service. I had never been in there before since I'd only used the atms outside, and these guys kept talking to me like I should know how transactions worked there. Plus all of them seem very annoyed and don't want to help any of their customers. Isn't that your job? Go to Union bank instead they're much nicer there
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November 2022 by Monica G.
Out of the 4 outdoor ATMs they have at this location only 1 works. Every time I come to this location the ATMs are an issue. Why charge the monthly fees of the facilities are not working? Step up your game BofA.
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September 2022 by Jack T.
Rotten service. Had an appointment with Paul, the Merrill rep at that branch at 9:30. Arrived at 9:25. Was told to wait in the waiting area. Waited until 10:00 when the manager came out and told us Paul wouldn't be coming in because he was sick. Asked to use the restroom; that it was only common courtesy after waiting for a half hour without any word that Paul would not be coming in. Manager flat out refused to let me use it. An employee has the right to get sick, I understand that. What they don't have the right to do is not inform a client while the client is waiting around for a half hour before letting them know the rep will not be coming in. Perhaps Paul did let them know and there was a breakdown in communication, I don't know. What I do know is that this is the 2nd time it has happened with a Merrill rep within a month. At a branch of BofA a half-mile away the same thing happened to me with another Merrill rep. Walked in and they told me the rep had an emergency and wouldn't be coming in today. Based on this one experience I will not be going back to this branch ever again.
