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January 2024 by Mary Y.
I don't usually post negative reviews but this store was lacking so much in customer service to the point where I regretted giving my business to them. Will not ever come back.
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December 2023 by Aros R.
Super unprofessional!! Rude and bad attitude across the store! Won't shop here anymore! Not my first time interacting with the rude owner who is an entitled and rude person in general
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December 2023 by Armineh Z.
The absolute worst customer service you could imagine. I had to beg someone to help me, even though there are multiple employees. Also, I asked for 2 boxes for my 2 gifts and the skinny woman in the gift section was refusing to give them to me. She was giving me attitude and even called me pretentious. It was raining and I kindly asked for a bag to place the 2 gifts in and the woman reluctantly threw a bag at me. Even when I looked at her and said "have a great day", I didn't get any response back. Places like this need to go out of business or hire new management. I'm Armenian and I know their customers are mostly Armenian so I will make sure to inform all of my Armenian friends to never step foot in this store again. If I could give a minus review I would.
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July 2023 by Naz K.
I don't even know where to start. I walked in to exchange a gift that I had gotten and before even opening the box, the lady who was "helping" me, very rudely asks about a small stain on the box and claims that they cannot accept the item back because the box is stained. Her and the other lady working there continued to give us a hard time about it. I have literally never heard of this being a problem. Please do your self a favor and DO NOT go here. There are plenty of other stores in Glendale you can get the same merchandise at. Horrible horrible customer service, they do not deserve your business at all. I wish i could give ZERO stars. This was my first time there and best believe I will never be going back. I hope the little stain on the box was worth losing my business and this horrible review. Just found out, I was actually dealing with the owner Naz herself and she lied to me and said her name is "D" :) So pathetic, wow!
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June 2023 by Ramelya Amirkhanian
No wonder why this store has so many bad reviews. I wanted to exchange something that I got as a gift but they said they cannot exchange because it’s seasonal item. The item was not seasonal for sure because when I went to store there was no sign that showed the item was seasonal. My gift was not even Easter or Christmas item. The workers there( including the owner) were sitting and having coffee. The owner was very rude. When I entered, they didn’t even greet. Very unprofessional people. I will never waste my money to buy something from their store.
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May 2023 by Herma B.
They have a beautiful selection of Mackenzie-Childs and Michael Aram pieces. I was able to find something that was on back order online for months, but they had already received a shipment.
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April 2023 by Jacqueline A.
I don't even second guess when I want to buy luxury items for my family & friends. Le Papillion is a small but mighty boutique style store, you can't miss it! Every time I have gone I have been accommodated and treated amazingly by the staff. The 1 star reviews don't make sense: I went in prior to Easter looking for a set for my assistant. The workers were so extremely busy and I saw how they were going back and fourth accommodating clients. Aside from being so busy the ladies helped me pick nice timeless McKenzie Child's set for my assistant. They even advised me what to get and not to get for a timeless look. The ladies helped me load the items in my vehicle and gave wonderful service. If you're looking for tasteful exquisite pieces this is your location.
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April 2023 by Laura T
I really liked one of the tables and I am a senior managing ER nurse so, although expensive, could afford it. That said, I was on my way to meet some coworkers at chicken place and had on my scrubs. I say that because I don't like going into ANY store where I feel I have to pull out my badge/credentials to allow an arrogant sales person to decide if I am deemed worthy of any service (go to Beverly Hills for this type of attitude...hard pass).. I parked on Harvard Street (rarely do this) and never noticed this store before (always park and walk around neighborhoods to discover the gems) but something caught my eye so, I went in. On the positive side, I love the merchandising and assortment of this store. The place is small but full of what seemed to be a plethora of unique and interesting pieces to add flavor to a room. Sadly, I was not able to peruse more than a few seconds because I was rather rudely approached by a woman that looked like she owned the place (?) telling me they were closed. Now, keep in mind it said they were closing at 7pm but I was there at around 6:50. Had she not essentially pressured me out the door, I was in the market to buy a few things and at very least would have noted to come back another time (I don't live far). I also think these are terrible hours for a Friday night (closing at 7pm) but c'est la vie. My advice is to not be so abrupt. Learn how to be hospitable to customers instead of barking at them.Do better and your ratings will get better. A lot of people romanticize owning a boutique store but forget that you can have a great location and product but the people inside are what makes the store and brings customers back. Lots of choices out there and people support (or not) with their wallet. Good luck.
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April 2023 by Anzhela Mirzoian
I don't leave bad reviews, but I couldn't hold myself back on writing this because of the way these women at this store treat people. Do not shop here, save your money and shop somewhere else. The lady that goes by "D" is utterly rude and unprofessional. I'm not going to waste my time and go into detail but they do not deserve anyone's business. There is a reason why they have so many negative reviews. Believe them and save yourself the headache. Entitled and horrible attitude.
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April 2023 by Yvette H.
I thought it was just me but first I had to check her reviews. I'm happy to say it wasn't just me. Wow all these bad reviews , lol at these fake great 5 stars. I mean I get it it's her friends it's only to be expected . I wonder what Rebecca Proctor would think of this.
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March 2023 by Vardan Simonyan
I love this place, they have good customer service also they have everything Mackenzie-Childs.
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March 2023 by BOOST CREDIT
The owner is rude and not professional at all. Probably the worst Armenian owned place.
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February 2023 by t h
This one of the worst stores ive been too. First of all they never gave receipts and have a zero return policy even if its their fault. The owner is incredibly rude to not only customers but even workers. If I could give a 0 star I would, 0/10 I would never recommend this place to friends or family.
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February 2023 by Jennifer M.
Unbelievable how rude the lady helping me was. Will never step foot inside this store again.
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December 2022 by Naira V.
want to shere my experience with you guys, I like customer service first even if you want just look withouth buying anything they always wecome you and always spending thair time with you trying to show everything you are asking for. The produc they have is always in perfect condition. The only stor that Im going for almost 5 years .