-
June 2024 by Dion Ghadimi
Nice clothes good prices
-
May 2024 by Garry Singh
Best variety of stuff with affordable prices
-
April 2024 by Katharine F.
We bought a pair of kids’ shoes where some of the stitching came off immediately. Thought it wouldn’t be a big deal, but then the stitching continued to unravel. Tried to exchange it within ~2 weeks and was just told a hard no because it was worn. Should it matter if a defective item is worn?
Will caveat that we lost the receipt (but had paid with credit card, which they couldn’t [or wouldn’t] look up). And will also say that how they behaved is within the technicalities of their refund/exchange policy, but my experiences with most other stores has been allowed much greater leniency.
Further, want to add that it was a hassle to buy the shoes in the first place, to even get help to bring out the appropriate sizes to try out. Reading the other reviews, sounds like this was not a one-off experience. Anyways just wanted to share.
-
March 2024 by Norma Helm
Worst customer service ever! We walked in on 03/10 at 10am and were completely ignored. 4 workers sat around as if we weren't there. Please hire professionals.
-
March 2024 by David Helm
HORRIBLE CUSTOMER SERVICE!!!!
Employees are rude and ignore customers.
The employees are bothered when you ask for help and are more concerned with texting and talking to each other.
Several customers were ignored and just left.
-
December 2023 by Grace Esclibano
I needed to return the shoes I bought online. The hours online say they open at 9 am, so I went to Glendale Mall at 9:30 am. The security guard says it opens at 11 am. I waited, and It was 11:14 am. It’s still closed, and the employees are inside. I don’t know what they are doing. I wasted my time. Zero starts. Not even 1 star. I will never purchased anything from JD. This is ridiculous.
-
June 2023 by Evan Crayton
They played me for the jordan 1 lost & founds
-
June 2023 by Yuliya King
Mother's Day mood ruined!
Despite a decent outcome I had an extremely frustrating and upsetting experience at this store. A so called manager named Jojo has failed to provide customer service on a basic level, FYI I did not ask her to do anything extraordinary.
My husband wanted to return his shoes just 5 minutes after we left the store, but Jojo refused to let us return them insisting on the issue that shoes were without a box stating that the box that was originally left at the store was already in the trash. But yet said that shoes couldn't be returned even if the box was present. What kind of nonsense is that? After a long talk the only option was given that we could exchange originally purchased shoes for the same brand, which would be a final sale. I guess it would've been fine... However, when we looked for a different pair in my husband's size, we discovered that they were out of stock. Immediately it was suggested to us to exchange for women's shoes of the same brand. Honestly at that point considering that no choices were given it felt unfair. Oh and did I mention we had to sit and wait for them while I had my mom with us wasting time on a beautiful Sunday holiday.
Finally we were able to find shoes to exchange for, but again there disorganization lead to “confusion” with pricing for the new shoes we chose. Jojo initially told me that they would cost the same amount $160 after looking them up on her mobile device price checker but she never showed me the actual price tag. When I asked again how much the shoes cost already being at the checkout desk an employee told me $150. I don't know about you but aside from being provided a terrible customer service I also felt like I was lied to. It was frustrating to experience this level of disorganization and inconsistency.
On a good note, there was a highlight in our visit - an employee named Arek. He was incredibly helpful and went above and beyond to try and assist us. If you do decide to visit this store, I recommend seeking out Arek for assistance. Overall, while there were some issues with the customer service, I appreciate the effort made by Arek and would still consider shopping at this store in the future with caution.
-
June 2023 by Yuliya Karalenka
Mother's Day mood ruined!Despite a decent outcome I had an extremely frustrating and upsetting experience at this store. A so called manager named Jojo has failed to provide customer service on a basic level, FYI I did not ask her to do anything extraordinary.My husband wanted to return his shoes just 5 minutes after we left the store, but Jojo refused to let us return them insisting on the issue that shoes were without a box stating that the box that was originally left at the store was already in the trash. But yet said that shoes couldn't be returned even if the box was present. What kind of nonsense is that? After a long talk the only option was given that we could exchange originally purchased shoes for the same brand, which would be a final sale. I guess it would've been fine... However, when we looked for a different pair in my husband's size, we discovered that they were out of stock. Immediately it was suggested to us to exchange for women's shoes of the same brand. Honestly at that point considering that no choices were given it felt unfair. Oh and did I mention we had to sit and wait for them while I had my mom with us wasting time on a beautiful Sunday holiday.Finally we were able to find shoes to exchange for, but again there disorganization lead to “confusion” with pricing for the new shoes we chose. Jojo initially told me that they would cost the same amount $160 after looking them up on her mobile device price checker but she never showed me the actual price tag. When I asked again how much the shoes cost already being at the checkout desk an employee told me $150. I don't know about you but aside from being provided a terrible customer service I also felt like I was lied to. It was frustrating to experience this level of disorganization and inconsistency.On a good note, there was a highlight in our visit - an employee named Arek. He was incredibly helpful and went above and beyond to try and assist us. If you do decide to visit this store, I recommend seeking out Arek for assistance. Overall, while there were some issues with the customer service, I appreciate the effort made by Arek and would still consider shopping at this store in the future with caution.
-
May 2023 by HeathCliff Rothman
When I walked in the store, and asked for help, Kim could not have been more gracious. She is a wonderful ambassador for your store. A heart of gold and so professional.
-
April 2023 by Hayk Nikoghosyan
The customer service is the worst.While you are in fitting room, one of the employees started to hit the door and yelled to hurry up while i was there just 3 min.I’ve never experienced this before. My brother gave $500 gift card for their store, i would rather order online than deal with this rude and dishonest people.There was an older man who was so rude and disrespectful. Don’t recommend at all.
-
March 2023 by Vanessa Jones
Normally good selection. Management/staff always comes up with random rules about raffles and purchases making things difficult and they get rude about it. Other than that it's okay.
-
February 2023 by Liana Gerigorian
worst customer service ever. I wanted shoes that weren’t available online so I called in before going to store to buy it so they could order. They ordered and the day it was supposed to deliver they canceled my order. They ordered my shoes and kept me waiting for a week even though they didn’t have it in stock. Extremely irresponsible, horrible customer service. These many times i’ve bought a shoe not once have I been so frustrated.
-
January 2023 by Seng Vannak
Great Store woth friendly staffs.
-
November 2022 by Ivette Smith
Poor customer service. Cashier was distracted and not paying attention and she walked out. I talk to the store manager and I asked the manager to have her comeback and finish her transaction. She refuse and the manager we said that she clock her out. This cashier should get train how to assist customers, I would NEVER COME BACK!!! This girl she should not work on JD Sports.
