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February 2024 by Nartcha Theo
I have prescriptions on January 15…..On 16th CVS responded that it would be ready by 17th. On 18th late night , tried to pick up, the pharmacy ignored that I was there for about 10 minutes because I was the only person at the window. The young lady finally came to the window and then helped another woman behind me on next window. She said that my medication is not available and there will be delivery to CVS on Saturday.I returned four days later to the same window, but still not available, a pharmacist told me that they would check with morning shift tomorrow. I am waiting…….it s almost 3 weeks .. still no update or message from CVS.
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February 2024 by oilda guerra
Great place, and the cashier was super nice, very professional, customer oriented, she made me feel valued and care for, God bless her and family.
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January 2024 by Dwight Craft
Wanted to check a prescription and was on hold for 15 minutes. Then they hung up on me. Very poor customer service.
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October 2023 by Rosalind Andersen
Worst cvs branch ever. Just called today 10/16/2023 at 4:30pm to fill up a new prescription from my dr. My dr. sent the prescription to cvs in 2626 Colorado,LA my go to branch because their the best but I don’t feel well and cvs montrose is near my home so I called them and the lady who answer the phone says that she cannot do it. I need to call the other cvs to put a hold on my meds and she wants me to do the calling her reason is it will take them a couple of hrs before they could make the call. I asked her name but she just hang up on me. When I called cvs in 2626 Colorado, LA i was asked why i am calling because, cvs montrose should do it. I’ ve been to other cvs and yes they would do the calling for u and this is not the first time that this happen.
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October 2023 by Rob VanAlkemade
Perfectly nice, reasonably professional staff with management who seem to have decided customer-to-staff ratio is irrelevant. Apparently you can expect to wait at least 30 mins for just about anything. Get ready to be angry! I waited around for an hour and witnessed three justifiable customer meltdowns. Arriana independent pharmacy is a 2-min drive away.
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October 2023 by Sukran O.
I went to pick up my prescription and decided to get Flu shot. It went very smooth. Young man who was a LVN did a great job helping me. Thank you.
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August 2023 by Tiffany Tesfamichael (Dr. T)
My goodness, if I could give a zero to this CVS I would...solely based on the nastiness of Nurse Tran in the minute clinic. Just a nightmare of a bedside manner and way too condescending. I wonder if the lack of direct supervision over the Minute Clinic operations by a pharmacist is what makes this Tran fellow so bold. He seemed fully empowered to be his worst self. I had one visit that I didn't love but thought "hey, maybe let's give it another shot." He left a rude voicemail when I setup a sports physical for my daughter, outlining all the various reasons we should expect the visit won't be completed. If/this then/that type statements. It was just demoralizing and negative. Luckily, CVS has other locations. We are using another one that's a couple miles away and all is well. Sometimes you just run into duds that aren't on brand . Please avoid this location at all costs.
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August 2023 by lsi secretary
The Greek dude at CVS was outstanding in helping find the item I needed and saving 4.00
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May 2023 by Manuel N Maria U.
Came into this CVS right off the freeway Asked if I can buy Syringes, was told no!I went over to the minute clinic to ask if they had one I can buy or use right there in front of them so that they could see what is was going to be used for and nothing else. I explained my situation of being diabetic and I needed to shoot my insulin. I was still told no. So I ask him why is he in the medical profession if his not available to help. Took A picture of him so you guys could know of him.
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April 2023 by Joe Garcia
Cancels prescriptions for no reason. Would not recommend this pharmacy for any patient or provider.
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April 2023 by Rick B.
Another terrible experience at CVS. Sigh. Our insurance companies dictate who we can use and there is no motivation for them to provide anything other than marginal service at best.
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February 2023 by Okita S.
There is a night and day difference between this CVS pharmacy and the one in Burbank on San Fernando. The pharmacists here are always thoughtful and patient. I had entered the wrong location for my prescription pickup, but the pharmacist called and corrected my mistake with great attitude and friendliness even when they were obviously busy. My interaction with them has been excellent every time I had to visit this location. I will be selecting this location from now on even if it may be out of my way.
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January 2023 by Ejmin O.
I love this location few of the managers are very polite and friendly always there to help me the only downfall is there is a gentleman that works here with glasses everytime I walk in he follows me around and try's to see if I'm going to steal something I wish company can get rid of him the only reason I'm giving this place the stars is because of the pharmacy the couple of people that I mentioned that work here need to be let go
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January 2023 by Siranush G.
I recently visited the CVS minute clinic and got my vaccine. I scheduled my appointment online a day prior and the whole process was very easy. The LVN Joshua was very professional and he made my visit go smoothly. Will definitely get my booster vaccine there as well.
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December 2022 by Betty Ou
The staffs I met today were so friendly, helpful, and patient. They also followed up on your order if there's any issue. I really appreciate the services they provided and highly recommend shopping at this CVS.
