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February 2022 by Janice J.
Unbelievable. I think this place was founded around the same time the City of San Fernando was. As if it's not bad enough that they closed off the parking lot ages ago, making it ever more inconvenient, the ATM (only ONE), in this day and age, is out of service multiple times. I was there just the other day, and again, it didn't work and it was too early for the bank to be open. I could not wait since I had an appointment and was already rushed. I told my husband he can stay with that bank, but I'm switching to a better one.
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August 2020 by Ana M.
I have notice that the Drive thru ATM machine has been close for the last few weeks! Very disappointed specially during Cov -19 .. long lines for the bank inside with minimal clerks
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January 2020 by Yad C.
All the employees are super condescending, when I walked in the girls at the front didn't even acknowledge me until I walked right to the window. I asked to girl for change and she threw it under the slot like not wanting to touch it or me. I was opening a savings account, I already have a checking account. Then I wrote the name and the manager Jaime or James was also condescending. Called me out and I could barely hear him. I told him I have bad hearing. The manager told me to wait and he was just talking to another employee made me wait about 5-6 minutes. Wasn't work related they were just chatting and laughing. The manager comes to get me and sits me at his desk while putting his keys and not even acknowledging that I'm sitting in front of him. I am crunched in time so I grabbed my cards and told him I would let him fiddle with his keys, he then sarcastically says he was done and I walked out the door. Lame excuse for bank employees. I wonder how they treat people they think are super poor.
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December 2019 by Patty C.
This bank always has issues with their atm small parking lot hard to get in and you have to wait for the cars to move to get out. Horrible !!!
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June 2019 by Jo H.
Transfered my money from citi to my BofA savings and guess what citi did? They transfered my money to BofA like they send the check payable to BofA not to my savings acct! How pathetic is that? Enough with this bank.... ur online is the worst and ur app works 1% of the time sad.... after 4 yrs of wasted time with citi I am saying hello to BofA
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May 2019 by Steve R.
Jim is a pretty slackful manager. Every time I get a call from an automated survey to review this branch. I give it a zero. Just because of the petty manager Jim. It's 1:30 in the afternoon on a Saturday and he's outside. No reason comes to my mind. The banks only open for a handful of hours today. You would think on a 3-4 hour shift wouldn't require the manager to leave the bank. But that's what you get with Jim boy. I wonder if he is getting paid for a full shift. Because he sure didn't work one today. Thanks for showing us you still don't care.
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April 2019 by Cyn S.
It is the worst customer service ever . Everyone is always sorry for the inconvenience but No one knows how to fix the problem. To think that Citibank puts people in charge who can't tell you a straight answer
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March 2019 by Debra S.
Currently my bank, but probably not in the future. The ATM recordeded a technical issue after it received my deposit and would not credit my account, nor return my deposit. I followed the branch instructions and filed a claim, asked for a provisional credit, while the ATM problem is resolved and was cavalierly told on the phone that the processing of the claim takes at least 10 days, after the branch told me it takes 48 hours!! I cannot use my OWN MONEY for at least 10 days?!! Not my idea of good customer service. In the meantime, I was told that Citibank "Does not" issue apology letters ever, according to Melanie at their service center. Really?!?!?!
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July 2018 by Monserrat S.
I haven't had a terrible experience at this bank but I definitely haven't had a five star experience. Whenever I have a problem I know the bankers can help and guide me through my troubles without a problem. Parking has changed within the years, a gate has been placed between the larger section of the parking lot and the bank was left with about 15-ish parking spots. The ATM always seems to be working and if it isn't there are two choices, the drive thru or next to the entrance/exit.
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March 2018 by Jessica V.
I really do like Citi Bank but I don't like this branch everytime I come on the weekend to try to get money out the ATM it's out of money or there's something wrong with the ATM and also don't understand why did they make the parking smaller so everytime I come there and always pack so what I start doing now I just go straight to 7-Eleven to withdraw money don't think that I'm going to be coming to this Branch again.
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February 2018 by Ricardo V.
First of all I want to thank Carlos Villa ( teller ) and Laura De La Torre ( P.B) for always going out of there way to help me and teach me how to use the outside teller and giving a hand full of smile while helping me, they really know how to make everyone feel comfortable.Thanks for hiring such great staff! This is the best Bank in the "VALLEY"!