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June 2024 by Kodanoor
Customer service Zero
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March 2024 by Diyan G.
It is imperative that this branch be demolished without delay! The vast majority of employees stationed there seem to have perfected the art of time-wasting. Upon opening an account, customers are tantalized with the promise of top-notch customer service, only to be sorely disappointed by the stark reality. Phone calls go unanswered, requests are met with hollow assurances that ultimately lead to unfulfilled promises. Beware of this branch and steer clear of its deceptive practices at all costs.
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July 2023 by Edwin Bab
Terrible
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July 2023 by Angela Jin Hyun Lee
Too much wating time
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July 2023 by T Lam
This review is for the parking attendent at Chase. Today I visited the Glendale Chase bank, which I bank at often. The 'parking attendant'- allegedly named 'David' harassed me under the guise of 'doing his job'. I parked in front of the bank as I had to take a call before going in to do my banking. A few minutes later'David' banged on my window and said I couldn't park there unless I was banking. I told him I was and continued my call. 10 minutes later he bangs on my window again and says I can't park there. Then lies and says there is a 15 minute limit which I know is a lie because the car next to me has been parked the entire time beside me. He then mumbles some other nonesense and takes a picure of my licenese. By this time I finish my call and go inside to do the banking that I came to do. This is unacceptable. I reported it when I was inside the bank and via phone and the bankers seemed pretty non-chalant about the whole incident. Please care more about how your customers are treated. Do better- Chase.
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July 2023 by Santi santi
People answering on the phone need training for good customer service. It is either no one will answer or a not polite employee you will speak to you. Definitely this bank should close and hire new trained employees.
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July 2023 by Ashton N
Very unprofessional staff, with ugly attitudes to clients. I wonder they get a job in Chase.U guys should work somewhere in fields but not with people. Mostly staff are armenian, don’t have anything against, but very unfriendly. Don’t recommend anyone to have any dealings with that brunch.One star I gave you it’s to much for you.
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May 2023 by Alexey Baykov
Excellent bank, they solved all my questions, I would like to especially mention Youssef Nehmi, who showed outstanding intelligence when solving my problems.
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February 2023 by ANGINEH BABAKHANIANS
I wish I could give this branch negative amount of stars. Horrible customer service. The branch workers have no idea what they’re doing.
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January 2023 by Eric L.
Too bad Sevice - not tellers - workers sitting in cubicles- doing nothing but people waiting And the most important- nobody answer branch phone number calls
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December 2022 by Julienne L.
No show for a 1 PM appointment with Arin today. Unprofessional and a waste of time. Will visit a different, more reliable branch to open up a new account.
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November 2022 by Zara Grigorian
I just went to this branch to use the ATM inside the branch. The ATM didn’t have any envelopes by its side. I went up to a window to get an envelope (closed window but there was girl standing there with a stack of envelopes right in front of her) . I asked her for an envelope, but she told me to go stand in line.. all I needed was one envelope. I went around to see if there are some envelopes sitting outside other windows. Someone else pointed me towards the line. These people are unbelievable. Both times, they refused to pay attention to what I needed. I ended up leaving the branch without an envelope …
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October 2022 by Joel M.
Went in to open an account and they told us to come back another time because no one could help us. We didn't.
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August 2022 by Jin Hyuk Suk
This was my fist experience of american bank system, so I was very nervous before visiting. But I met Arin Eskandari and all the process was super easy! I came to make a new account and Arin help me every single steps so nicely. Every step further I get so relieved and I could trust this man. He made me even laugh as he understood my circumstance. I just want to thank again through this chanel. Hope other people get to have chance to meet this wonderful guy :)
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July 2022 by Samvel Karapet
None of the machines were working and the workers were extreamly slow. Overall they were highly unprofessional with customers and were very rude when I asked them how long the wait was going to take. Icying on the cake was that it took 3 workers 5 minutes to do something one worker is trained to do in less time.
