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August 2024 by Caesar Trejos
This car dealer is a mess. It takes an epic journey to get a hold of someone. The service was frustratingly slow. I constantly had to hound Ejman for an update on my car. They make all kinds of mistakes. Ejman gave me the wrong address to pickup a rental so had to take two uber trips just to get a car. He also said that he sent a text message letting me know my car was ready but I never received it. He realized that he put the wrong phone number down, which is why I never got the text. I do not recommend getting your car fixed here at all. If they’re careless with the administration they might be as careless with the car maintenance, too. To add insult to injury, they couldn’t even put my car through the wash when they finished and left all kinds of bird droppings on the car.
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August 2024 by Tlona Owens
My experience with the service department at Car Pros Kia Glendale is always delightful. Raymond is always exceptional, professional, courteous , and friendly. I can tell that he loves making customers happy.
Thank you again Raymond for another fantastic experience !
Mrs. Akinbola-Owens
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August 2024 by Henry Voskanian
Andy was very helpful and friendly.
car was ready as promised
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August 2024 by lital rozen
If I could put 0 review i will!!! Big dealership of lies! Not even 1 star! They publish false advertisements in order to pull people in and overprice them on the spot!
I talked with over 5 different salespeople and each of them tells me lies and promises that they can get me the car. Thank god I didn’t took the long trip to get there. All of them pulled time on purpose and tried to pull me in and to fill paperwork without getting the details. They keep stalling for putting a legitimate offer before you come .
Really not recommended!
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August 2024 by Seboo A
Best customer service I have experienced for service in a dealership.
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August 2024 by H S
Terrible! Took my car to the service department after the engine was making weird noises. They informed me that this issue is a known defect and there was a recall on the engine. They initially agreed to replace it as the issue was due to the recall. After following up on the status of the repair they requested 10 years of service records which I don’t have because I change my own oil. Now, because I don’t have service records, they refuse to do anything. I’ve had to pay for a rental out of my own pocket for over a month. They told me they’d reimburse me for the rental once my car was fixed however, now they refuse to fix my car and pay for the rental. I’ve had no choice but to hire a lawyer.
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August 2024 by Camilo Alvarez
This is a very unprofessional place. Purchased a car and signed a contract requesting a second key. They never responded and avoided non-stop. Please don't do business with these people.
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August 2024 by Alegre G
Tried selling a K5 EX 2025 for 40k while it’s MSRP is 35.
Manager Assem really pushy and dishonest.
While KIA OF ALHAMBRA was honest
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August 2024 by G G
Word of advise always say no to the first and second offer.
I guarantee they will lower the price down. (At any dealership not just this one that has no fixed price)
Make sure to look at the APR and how much they are charging you to lend u the loan for the car.
Make sure to look at various dealerships as well, you could end up getting a better deal somewhere else. At the end of the day it’s there job to sell the car.
Some staff can be rude, and extremely pushy if you refuse the first offer. However there are some staff that really try to help you.
Remember buy whatever benefits you, not them BE SMART ABOUT IT. It’s debt that you will have to be in for years. Never say yes to the first offer.
I’m not a financial advisor but I have
Experience, overall I got a car from here.
I rate solid 3.
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August 2024 by Emily Grace
I’m going to say the same thing in the survey they send me but wanted to put here too that I had the best car buying experience here! Assem and Omar helped make it an incredibly smooth process and were entirely transparent with the transaction every step of the way listening to our needs. If anyone is looking at a Kia you need to buy from here! I couldn’t be happier with my car!
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August 2024 by Susan Bustamante
Great deal, felt a little pressure from sales and financing department, I got the car I wanted at the low price I wanted so I am a happy customer,
When I am ready for my next car I will check with KIA Glendale before going to another dealer
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August 2024 by Jojo A
In the last three months I purchased two vehicles. A 2023 certified Kia Forte in May and a 2018 Toyota Camry SE in July. The sales team was very pleasant and not pushy. They worked with us and gave us a great deal on an extended warranty for the Toyota. We had to return for a service is on the Toyota, a dead battery, and they replaced it, no questions asked. Pedro, the sales manager is awesome and very professional. He’s helped us every step of the way with the concerns and questions we had. My two car buying experiences here have been very positive and pleasant. I thinks that’s rare for a dealership this size. I would highly recommend this place.
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August 2024 by KWANGWOO PARK
I rewrite my review to share my experience. I did not receive my second key fob and there is a missing part in my car. But no one working here takes care of my problems.
I e-mailed but they did not reply to my question.....
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August 2024 by J Cook
This dealership lists cars for sale on their website with "dealer discounts" and enticing rebates, only to find that the car was sold over 2 weeks ago! Very shaddy!
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August 2024 by Tal Sela
Scheduled regular maintenance, arrived on time, didn't get seen after 30 minutes of waiting.
