-
September 2023 by Ruzanna O.
Very bad customer service never happend to me like I experienced today they recommended me to get the most expensive car wash with wax and all that stuff but they didnt do it as promised moreover they left some dirty spots on the car and wheels and no wax what so ever has been done on the exterior of the car and telling me that it's like that horrible place to go very dissatisfied don't recommend
-
August 2023 by Angela Alemania
I've been going here for many years and have always been very happy with how my car looks afterward. They're friendly and recently have done renovations to the waiting area! Very nice! I would recommend them highly ? ?
-
August 2023 by David S.
I came to do an oil change and they completely fucked up my honda civic. They also didn't even leave my honda civic clean! An overall shitty place and would not recommend!
-
July 2023 by Lynda A.
I have been coming to Broadway Carwash through several owners and a pandemic. However, my crew has remained: Hamlet, Armik, and don't forget my Lida (she is so feisty but yet so funny and sweet)! I get the Diamond car washes to get Armor-all on my tires, but to lower your prices, you can prepay 5 carwashes and get like a $3 discount on each wash. I love these people - my mechanic is in Long Beach, and Armik will help me inflate tires or top off fluids in between my long gaps in service at the mechanic. The washes last WEEKS, and I drive quite a bit. I consider these people my friends. (Oh yeah, one time I went to a carwash in another town, and it wasn't the same.) I know the prices aren't the $5.99 prices anymore, what is these days?? I won't go anywhere else!! Thanks guys!!
-
July 2023 by Kat K.
This place is absolute garbage especially their manager Hamlet. He has absolutely no respect towards his customers and was yelling at me in front of everyone when I told him they didn't do a good job wiping off water droplets everywhere on the car. They folded my mirrors in the wrong way and I had to call my car dealership so they can guide me to fix them back. They also scratched my car mirror. I've been a customer here for almost a year now bringing 3 of my cars. This is the first time I ever decided to do their $10 express wash, with many times paying between $30 to $120 doing their deluxe mini detail wash. He told me what do you expect you paid $10 for a wash. Then charge more! That's not an excuse for a shitty job. Nor does it Warrenty you telling everyone I paid $10 for a wash and trying to justify why you are literally yelling at me in front of everyone and causing a scene. This guy has absolutely no respect whatsoever and don't understand how he has the title of being a manager. I have never seen such an unprofessional way to handle a situation and let it escalate that way. Such a terrible experience. Wow. I just wanted a car wash without being yelled at for asking them to wipe off water droplets from my exterior car wash. I never asked them to charge $10, they charged me $10. You could've charged double or triple, just get my car's exterior clean. What a shit show and a embarrassment. I literally left there shaking from such a traumatic experience. Absolutely horrendous. I wouldn't wish this type of treatment on my worst enemy. Actually here is a photo of my last wash, they left black streaks on my seats and then I found a bunch of scratches on my car that I am positive they did because I didn't have it before getting there I just didn't think to take a photo of it before as proof. I also have a photo of their food area that they have. I sent that to a friend saying how cool it was that they serve food at a car wash. Sucks that they have terrible and absolutely horrendous management that harassed me all the way for me to drive out of there quickly of how embarrassing that whole situation was. So traumatizing!
-
June 2023 by Jamal Ashraf
They did not vacuum the trunkRobert went out of his way to take care of my car after cleaning
-
June 2023 by Leidy andrade
I went to Wash my car at this place. I do deliverys in my car and I always have some coins. Is my second time they take mi coins I said the manager and they never said nothing about that. They always steal my money. Bad place.
-
June 2023 by Martin G.
Came here once and it was alright. But this time was really bad. I got the "diamond wash" and they did a really bad job. Supposedly they added an air freshener but I don't see it nor does it smell like anything. The air freshener I have is still stronger than whatever they did. The inside of the car is still dusty and where the drinks go is still sticky. The outside of the car has water marks everywhere and are clearly visible and yet they did nothing about it. When I got my vehicle back the trunk had some sort of like trail of water/white liquid and it looked terrible and yet no one thought it be ok to wipe it off. I asked the guy if he can wipe it down and he did it but I don't think I'm supposed to tell people what they should be correcting especially when it covers 40% of the whole trunk. I'm really upset at this place. I feel like I got scammed.Oh and another thing. This is like the Armenian smoking section car wash. I had never seen so many bald, skinny, big bellied men dressed in all black while smoking 5 cigarettes a minute in my life. This place stinks like tobacco the moment you walk in. And it's an outdoor place. And there were children in the waiting area.
-
May 2023 by Nicholas Waite
Worst car wash I’ve ever gotten.They didn’t vacuum or wipe the inside at all. Basically just took my money and hosed down the outside.
-
April 2023 by Hasmik Tsaturian
Going to this car wash today was one of the biggest regrets of my life. I once again got assured how low can some Armenian men get. My car keys were left in the car and I left for a walk after making my payment for my car. As I came back from my walk, I realized that my car is still in vacuum area, a group of Armenian men were standing near it. Before I can even approach my car one low life Armenian man starts yelling at me that I didn't leave my keys. I assured that I did, I approached my car and it opened. For some weird reason my car got locked with the key inside because I had another key in my purse. As I was trying to explain, I was not given an opportunity, "The Low Life" still continued yelling. Other men were standing there and observing with delight how I as a woman was treated and not a single one of them made him stop. Disgusting, I am sure if I was a man and that happened, they would think twice before yelling. The saddest part is that he is probably very proud that he showed a female customer how things are done.
-
April 2023 by Arvin B.
This place is terrible!!!!I had to drive up to San Francisco and the 5 always has a lot of flies and bees in the air therefore my car got extremely dirty, turned into flies grave yard!!I brought my car here to clean, and even paid $60 for their high quality service, thinking they would clean all the dirt, but not only they didn't they smogged the dirt on the front ( the headlights, grill and bumper, you can see it in the pic) I highly DO NOT recommend this place!!!
-
March 2023 by Katherine Babbitt
I love Broadway Car Wash! The owner and staff are very professional, respectful and do a fantastic job washing your car and cleaning the interior. I love the waiting area with good music, a coffee bar, Super Lotto, gift shop and sitting area. ?Services: Clay bar treatment
-
March 2023 by Argin M.
Been going here all my life. This is a hit and miss place. One day you might go here and get a nice Carwash. One day you might go here and almost get into a fight. There is always bunch of guys standing and sitting there smoking. I give it 2 stars because it lacks consistency. The market inside they always have someone working that doesn't know how to make coffee. Js overall not a great place. But it's the closest Carwash to me to it gets the job done more often than not.
-
October 2022 by Wendy W.
I am surprised by these other reviews. The team did an awesome job cleaning my car. The exterior was perfectly cleaned. My center console was filthy when I brought it in and it was sparkling when I left. They cleaned all the little areas that most places miss like the rubber area around the emergency brake and even cleaned the small triangle window in the backseat. My tires were also gleaming. I had a fantastic experience.
-
September 2022 by Gloria T.
I don't have a photo to share but I have been going to the Broadway Car Wash for some time and I thought they were great but recently the workers have been doing a poor job on my car, once they forgot to do the inside of the car and another time they forgot to do my tire spokes but they armored my tires. I didn't notice until after I looked at the tires at home. I was so frustrated that I didn't talk to the manager because it was very busy. Since the cost has increased after the pandemic the workers have been doing a poor job. I can do a much better job free and I will not continue to be a customer anymore. I will either do it myself or look for a car wash that isn't trying to squeeze every car into the lot to make more money. This makes it hard on workers to do a good job and makes them work so much faster which makes it easy to forget to do a proper job and miss things. I will not continue to keep spending $35.00 on a poor job!! This partly my fault because I always expect a good job and I shouldn't have to tell the workers what to do, that's the manager's job. I am writing this review so that I can express my disappointment . It's a good car wash but I think the workers are getting lazy but like I said earlier I will not be going to Broadway Car wash again!
