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March 2024 by Julie Goetz
This review said for Glendale, Ca... Not the case... this is for the Tucson/ Wilmot Road LocationSaw the advertisement online and I struggle with finding a good deal on services for my 2013 Lexus ES350. I needed an oil change/tire rotation for it, and they had a coupon for $49.95 for both. (synthetic oil change) Made my appointment online for 2/24/24 , and I called to confirm my time. They asked for me to arrive early if possible, which I did. Ryan/Front Desk was welcoming and efficient. They offered cold drinks for customers. The car got taken back right away. All went well. They recommended front brakes/rotors, and priced them out... Manuel/Manny did this for me and took my payment for the day's services. My online complaint is my car takes more quarts than what is covered by the price.. but that is not their fault. They did great and I will most likely have them do the brake job soon. Thanks for great service.
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November 2023 by Dia Monte
DO NOT DO BUSINESS HERE. Bait and switch - !! I’m currently seeking legal counsel if things are not rectified.
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October 2023 by Simon Tesfai
Purchased 4 brand new Michelin Tires a few months back and attempted to get a simple repair on 10/20/23 around 12:15. I had 2 nails in my tire and Manager Ron K refused to repair or replace which is stated as included with Big O Tires purchase and Michelin itself. My tire is not shredded or torn keep in mind. . Didn’t offer ANY solution and wanted me to pay for a brand new tire ! I have an open customer complaint case and also opened a case with Attorney General for the State of California for these nauseating practices and everyone who has had this issue should do this same. I’m still waiting to hear back from District Manager and also have conversation video recorded for my own proof and plan on exposing truth on these practices very soon if nothing is done from District/Regional Manager.
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September 2023 by Edson Colmenares
I have been coming to this location for over 15 years and since Ron has taken over the business he has taken care of all my car needs. I bring them all my vehicles (4) and they always give me the best prices and service. Erik and the service crew are professional and hard workers. I recommend this location 100%.
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June 2023 by Owen Decker
Quick service, reasonable price for repair. Very friendly staff
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May 2023 by Jack James
BAIT AND SWITCH!!When I first went in to buy the tire I felt good about this place. The guy who helped us was kind and seemingly helpful. We wanted 4 Cooper tires and had made the appt online and the website said they were in stock. They had a deal...but 3 get one free. He told us that Continentals were better and he would price match them for us. MWe also added an alignment so when the price was higher we didn't think anything of it. Then later we realized that he had matched the individual price of the individual tires but not the buy 3 get 1 so we ended up paying $150 MORE. When we went back in this morning ing they fought it until finally saying ok and that they would switch the tires and give us a refund down to the original price quoted online but all of a sudden they don't have those tires in stock and will have to order them. There's a name for this practice....it's called BAIT AND SWITCH!AND ITS ILLEGAL!DONT BUY HERE!!!
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May 2023 by Olivia Ivy Regalado
I've been going to this place for about 2 years now. I feel they have my best interest and I'm happy to continue coming back.
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January 2023 by Manny
Quality of service has gone down.(We just learned this from a different tire shop) over a year ago when we purchased a "new" tire from here, it was already old. It was made in 2017 and sold in 2021. It has cracks on the side walls with less than 2 years.We recently needed it patched and were told to wait over 2 hours. A week later the tire is still leaking air and now apparently it takes 7 Hours to fix that same tire patch. Unbelievable! Eric the so-called manager made that clear as he also made it clear that my wife lied to me about his staff not arriving on time during the first visit.Precovid the management took care of customers with minimal wait (even 1 or 2 hours would've been reasonable).We've purchased many tires from here because of the great customer service even if the prices were slightly higher. Now you're just left with higher prices and rude customer service.
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December 2022 by 1964Maritio
This shop is awesome ! Their service is great . This the only place I bring my Mustang .
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December 2022 by Gabriela Aguilar
Went in as a walk-in, the service was fast thorough, friendly staff that answered questions and concetns i had regarding vehicle. Got a complete oil change and maintenance check at a good price. Recommend this place.
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December 2022 by Gabriela Maldonado
Went in as a walk-in, the service was fast thorough, friendly staff that answered questions and concetns i had regarding vehicle. Got a complete oil change and maintenance check at a good price. Recommend this place.
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December 2022 by Liam Finn
Convenient online scheduling. Easy drop off & pick up. Friendly service.
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October 2022 by janice si
Super nice and quick service. They check out tire pressures and pumped our tires for free! Definitely would buy our tires here❤️
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September 2022 by Khahnie P
Friendly service. Honest. I needed a nail in my husband’s tire to be repaired and they took care of it. Wasn’t expecting it or asking for it, they went the extra mile in customer care being that I just took my car for tire replacement. Mainly, the honesty and good old fashioned customer service goes a long way.
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September 2022 by Evelyn Gutierrez
My entire family has been coming to this Big O location for years! At this point, it's the only place we trust! We just walk in, car gets its maintenance or whatever it needs, & we have our car back in no time! We recently took 2 cars in. One wasn't turned off properly & they needed to give us a jump. But I love that the guys took ownership of it & asked us to show them what happened so they know not to make the same mistake again!Thank you so much for the continued great service Eric, Ron, & the entire team!
