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November 2023 by Kim Reif
I walked into this location to inquire about your free facials and the associate that was behind the counter was being rude and was telling me that someone will contact me and I told her no one contacted me and she just brushed me off I really do not appreciate this at all especially from an employee
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June 2023 by Brenda O.
I love this store! I started using Aveda products since March of this year and the results have been great. I have gotten recommendations from Perlaand she never misses. I'm thankful for people like her that have made the process of getting my hair back to healthy easier. Again this products are great and will most definitely continue to purchase.
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June 2023 by Annie G.
Pearl & Eunice have excellent customer service. I came in for tea bags and they couldn't be more nice and friendly. Super pleased, and I will return because of them!
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May 2023 by Frank R.
Today May 19th 2023 I got the best costumerServíce. I was a sales rep / csr for many years and when Pearl and Eunice went above and beyond to accommodate my purchase it brought back great memories. It's rear now a days to have employees go the extra mile to assist with the convenience and make it easy to get a cooling oil that was difficult to purchase online. It still matters to visit a location to get the extra care and service like o did today from Pearl and Eunice. Made my day:)
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April 2023 by Vera H.
-100 stars . This store prior to the Covid pandemic was my go to place to shop. I loved the service the teas the coupon codes so I can order products online the samples and the way I was treated and given respect and attention to my needs like a million bucks sadly times have changed and so have the workers. I was a victim of discrimination at this store by a sales associate named kaitilin platinum blonde with bangs . I'm a regular at the California shopping centers and I'm known as a purchaser and browser depending on if i get my moneys worth ! I've never shoplifted or had a criminal record of any sort so my attorneys can attest to that. I also have a severe medical disabilityI have severe diabetes and always carry a beverage with me because of my diabetes . I'm blind in one eye which is why I always wear sunglasses because I have a eye disease which I don't need to disclose to employees due to hippa. I walked in and a very verbally passive aggressive sales associate said how may I help you ? I said I'm having a break through acne on my face I'd like a complimentary skin consultation the sign outside says I can get "20 minutes mini facial "no where does the sign state online scheduling only !! she first seemed okay as I was sitting down looking at the mirror , Then as she saw me she must have recognized me as the eccentric shopper browser . She said I can't help you I need to assist other customers . I said mam with all due respect there are no other customers it was around 7:45 pm literally . It was only me in the store She got super irritated rolled her eyes and said you know what next time schedule an appointment I said there is no sign that says schedule appointments only other workers have helped assist me I knew this was a personal attack on me and discrimination based on all appearance. There is no one else here then she went on another tangent and started rambling about the past started saying you know we've seen you around at this store a dozen times before asking for services i said really you realize I only browsed in maybe 3 times since 2019 since the pandemic and I was a active customer purchasing online this time it was for skin services !! Regardless I had a right to be at the store seeking services I said no I haven't had a service here for skin ever not even before the pandemic she said even said yes but true you have been here before I said when 7 months ago she said maybe I said okay so what ?! but I never had a skin service done she agreed! I said no your mistaken I had not been at that Glendale galleria in over 7 months . She said I came into the store dozens of times browsing around minding my own business months ago I didn't realize that was a crime and that I was being shopper profiled. There are many Caucasian girls that look like me she said NO it was you GUARANTEED she said I am eccentric I'm the only shopper in the whole galleria that always bring "bags wear sunglasses and beverage "due to my disability which is shopper profiling I was very offended.!! She pretty much said and assumed I'm" poor and a "weirdo" and was discriminating me based on appearance being oblivious that I have a disability! I still gave her the benefit of the doubt even after she tried to have me rudely leave the store store. I was even willing to forgive her and ask if we can have a neutralized civilized apologetic misunderstanding conflict resolution approach . Because I like the store and just because she did a terrible thing doesn't mean I shouldn't have the right to still enter the store and seek services . I told my friend this situation I had called my friend on my cell phone at the galleria and told her the situation she then agreed I was definitely discriminated she called the store since her vocal chords are totally different then mine and she has a a strong upper side accent as I left immediately she put me on 3 way on the phone called the aveda store and Kaitlin picked up right away and said "ave
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April 2023 by James Dean
I was here yesterday. Salesperson has bad attitude and rushed to close
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November 2021 by Mavis Yao
I have been an Aveda customer for many years. However, I mainly purchased their hair product line and body lotion, until this weekend when I met their amazing sales manager, Kellie. I was checking out some of the new gift set and noticed a product line that I wasn’t familiar with. When I asked Kellie what the product was, she generously offered to give me a facial. The experience was such a treat that I felt like I was in a spa. Kellie first inquired about my skincare routine, and then she hand picked up a few products based on my preference and my skin type. Since I have rosacea, she chose items that are suitable for my sensitive skin. Kellie then gently applied each product with care; the aroma is so pleasing that I felt like I was being pampered in a beauty salon. Kellie also took the time to explain the uniqueness of each product. My skin felt so rejuvenated after her treatment that I am so excited to finally have found a product line that not only has natural ingredients, but also makes my skin glow while I experience the amazing aroma throughout the entire customer journey. I highly recommend the Aveda store in the Glendale Galleria mall, as well as Kellie’s personalized and thoughtful customer service. I can’t wait to return to the store and experience more exceptional products soon.
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October 2021 by Mavis Y.
I have been an Aveda customer for many years. However, I mainly purchased their hair product line and body lotion, until this weekend when I met their amazing sales manager, Kellie. I was checking out some of the new gift set and noticed a product line that I wasn't familiar with. When I asked Kellie what the product was, she generously offered to give me a facial. The experience was such a treat that I felt like I was in a spa. Kellie first inquired about my skincare routine, and then she hand picked up a few products based on my preference and my skin type. Since I have rosacea, she chose items that are suitable for my sensitive skin. Kellie then gently applied each product with care; the aroma is so pleasing that I felt like I was being pampered in a beauty salon. Kellie also took the time to explain the uniqueness of each product. My skin felt so rejuvenated after her treatment that I am so excited to finally have found a product line that not only has natural ingredients, but also makes my skin glow while I experience the amazing aroma throughout the entire customer journey. I highly recommend the Aveda store in the Glendale Galleria mall, as well as Kellie's personalized and thoughtful customer service. I can't wait to return to the store and experience more exceptional products soon!
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July 2021 by Tricia R.
I've never done this... wrote a review on the spot! So I've shopped at Aveda and Juut salons since the 8o's in Minneapolis... My biracial daughter & I stopped in here for the first and last time thanks to Katelyn G. I purchased 4 items and one of the items was for my daughter (that I paid for and we don't live together and why am I explaining this...) I then asked if we could get another tiny bag for her item. She paused thought about it, looked under the register/counter and then told my no and that she only had a couple of bags left!!!!!!! I felt it when we walked it. Ive never had bad vibes in a Aveda salon and I've been to more than I can count, until today. I will never ever step foot in here again based on the treatment We received from Katelyn G. I've probably shopped at Aveda before Katelyn knew what Aveda was/is. I'll still buy Aveda for myself and family but again NOT THIS LOCATION.
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December 2020 by Tracey S.
Had an amazing experience! Jewel helped me today and got me so many rewards points which got me free little sample bottles! Loved her!
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February 2020 by Emma Y
(Translated by Google) Friendly staff(Original)스텝도 친절하고 다 좋음
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December 2019 by Sasha T.
The five stars go to the really nice girl who helped me. I forgot to catch her name, but she has long dark hair and she just recently started at this Aveda as an employee. I was feeling kind of down one day so I decided to claim my Aveda Birthday gift as a pick-me-up. Great decision because the DE-STRESSING treatment--and complimentary Aveda composition oil--I received really revived my mood. I selected the "Beautifying" oil as my gift because I love the combination of Bergamot, Lavender and Rosemary scents. Aromatherapy, indeed... thanks, Aveda Glendale!
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November 2019 by Jigna Maru
Helpful employees
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November 2019 by Lilia Garcia
(Translated by Google) I found what I was looking(Original)Encontré lo que buscaba
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August 2019 by Lourdes Gomez
Amazing