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October 2023 by Sonia Guzman
I purchased a van for my family over two months ago. The customer service at this dealership was great and the process was smooth, however, the issue was after the purchase. I had the car serviced at a VW dealership because something didnt feel right. I ended up spending $1300 on new brakes to begin with and was also told the transmission was going to be an issue. I scheduled an appointment for the transmission but next thing you know, the car broke down and it wouldn't even start. If you decide to purchase a vehicle from this dealership, pay the extra 200 or 300 (whatever they charge) to get the vehicle inspected by a mechanic you trust before making a purchase. I wish I would have done that before wasting money on a car that ended up not being reliable for my family AND trading in a vehicle in better running condition.
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October 2023 by katrina shannon
Awful place to purchase a vehicle. Bought a car here two months ago and it's already dead. Wasted so much money on repairs that the dealership claimed they fixed. The car is worthless now. Don't buy here, ever!
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October 2023 by People People
If there was an option to give this place a negative star I would because the salesman Brian is absolutely ridiculous when it comes to buying cars he is Mr. I’ll come in between 9-11 when I feel like it knowing he has a appointment at 9:30. He has no logic also wants to go around changing prices on cars when he knows he can do the deal he originally started with. He gets cars for like $3,000 and expects people to pay $9,000 for them absurd. Don’t get me started on his lady’s in the office one of them is really beautiful and gorgeous but she is probably there just for looks has a really nice rack and thanks for bending over in front of me. The other lady just lies just as much as Brian does and it’s ridiculous. They also had internet down and said oh let’s just write a work order and you can take the car and we can do the paper work later ummmm no. I do not recommend this place at all. Don’t waist your time!
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October 2023 by Garrison Crouch
Called, and phone number didn't go through. Drove to the lot anyway to look at a car but was told it was "by appointment only" and was turned away even though I'd tried to call ahead. If you see a listing online, it's not worth even stopping by.
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October 2023 by Chris W.
Purchased the automobile on 9/19/2023 and had it shipped. The pictures online were edited to hide scratches and damages to the paint. I asked specifically before I purchased if there was anything I should be made aware of about the mechanical or cosmetic history. I was assured that the vehicle looked as good as was pictured and the mechanical history in the CarFax was accurate. Also the dealership charged me double the shipping rate that the actual shipping company charges. I found that out when the car arrived and the driver asked me to pay again. When the car arrived, I noticed rock chips down both sides of the vehicle so extensive that the vehicle would need to be repainted. There was also a very large deep scratch on the hood. I contacted the dealership and expressed my concern. This is not the typical paint condition of a car with just over 30k miles. And it certainly is not the condition that was presented online. The manager I spoke with said he would let me know if there was anything they could do and never called me back. I would caution anyone considering doing business here. They are not concerned at all about their customer after the point of sale and seem to have no issue misrepresenting their product.
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September 2023 by JOSHaka OGER
Writing this after dealing with someone else having to hear all the horrible issues with this place having to make multiple far trips and changing the price multiple times Brian the finance guy didn't acknowledge anyone for a long time when walking in and the appointment was at 9am didn't show up until 1030 workers says he comes in when he wants between 9-11 smells horrible of cigarettes too , would not recommended driving a okf way to look at anything
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August 2023 by Ariele C.
DO NOT BUY A CAR FROM THIS LOT. My husband purchased a VEHICLE (TOTAL LEMON) and it stopped working on the third day. We called and tried to resolve the issue, and every time, they would pass the phone to a different person. It even got so bad that they would change their voice and say no, that wasn't me. After a month, they told us to take it to a repair shop. We took it to the repair shop and now they aren't trying to pay the bill.
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July 2023 by Elida O
I had the pleasure of meeting Mark after corresponding with me for about a week while I obtain my auto loan through our credit union. I was very concerned about purchasing my car online for the first time. We found our car on CarGurus. However, both Mark & Brian were great & made it very comfortable by explaining & answering all questions.I was shopping for another Toyota Avalon since the last one I purchased was in 1999. After searching for about 2 months, my husband found my perfect car. After I secured the car with a deposit to hold for few days. I finally had a chance to drive it with Mark as he pointed out the features & history of the car. Its was nice & clean & a very smooth comfortable ride. Brian the Finance Representative helped me coordinate everything through our credit union. He had all my documents ready for us to sign when we arrived from Northern California. They handled my transaction efficiently. My husband & I were done in less then 20 minutes. My Toyota had everything I expected plus more. They were all very polite, respectful and efficient. I highly recommend Auto Speed, just ask for Mark to assist you in finding your next perfect car & Brian will help you through the buying process & secure your loan. Thank you so much for such a pleasant experience of buying our Toyota Avalon.
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June 2023 by Edwin Jaziel Leon Soto
I bought 2 cars from here, and never gave me any kind on trouble. I went to Vegas, San Francisco, Los Angeles, back and forth several times, and never none of them let me down. I trust this company 100%. If I need a new, good, clean and nice car I know where to get it ???
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May 2023 by Diego G.
Brian and Sue were really helpful and transparent with me, they made the process very easy and very simple. As for a first time business purchase as a first one business owner, would definitely recommend this place if you're looking for a vehicle.
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May 2023 by Rachel Emblem
Buyer beware. On May 6th we drove up from Temecula because we saw that Auto Speed had a 2011 Toyota Sienna for sale. Note: my husband and myself have very good jobs, and excellent credit (in the 800s) , but we decided to go with this dealership because they had the exact Sienna that we had our heart set on. We have two children, one is 9 and one is only 7 months. We took our Saturday trip up to Los Angeles County with a check in hand to purchase the van. We also purchased the extended warranty that we were told would cover basically anything major. We asked for no extras or discounts, just honesty about the vehicle. We were told it was perfect, had one owner and had records of being serviced timely. Here comes 9 days and a few hundred miles after purchase (100 of which was driving it home), my husband, baby and myself were off to do a little shopping at Trader Joe's. We got less than a mile out of our housing community and the van completely went into a stuck gear and wouldn't drive. We immediately had to pull over and then we heard a noise. The check engine light went on along with a few other lights. My husband was able to use a car computer to see what the code was and it indicated a sensor within the transmission was having trouble. We had the van towed to AAMCO and they informed us that the transmission was failing. We obviously called Auto Speed to inform of this and no one there has had the decency to contact us back.... 9 days, guys. The warranty we purchased is now questioning AAMCO because the car wasn't even in our possession for 10 days. My family is out of a vehicle. I have no words for this type is transaction and poor/unethical business practices. I'm floored Auto Speed wouldn't even return our call and be seemingly so beyond dishonest when they saw this young family come in and purchase from them. I've heard that there are shady dealerships in the world, but never would I ever expect this to happen to me. Please do not purchase from this "dealership".
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May 2023 by Rachel E.
Buyer beware. On May 6th we drove up from Temecula because we saw that Auto Speed had a 2011 Toyota Sienna for sale. Note: my husband and myself have very good jobs, and excellent credit (in the 800s) , but we decided to go with this dealership because they had the exact Sienna that we had our heart set on. We have two children, one is 9 and one is only 7 months. We took our Saturday trip up to Los Angeles County with a check in hand to purchase the van. We also purchased the extended warranty that we were told would cover basically anything major. We asked for no extras or discounts, just honesty about the vehicle. We were told it was perfect, had one owner and had records of being serviced timely. Here comes 9 days and a few hundred miles after purchase (100 of which was driving it home), my husband, baby and myself were off to do a little shopping at Trader Joe's. We got less than a mile out of our housing community and the van completely went into a stuck gear and wouldn't drive. We immediately had to pull over and then we heard a noise. The check engine light went on along with a few other lights. My husband was able to use a car computer to see what the code was and it indicated a sensor within the transmission was having trouble. We had the van towed to AAMCO and they informed us that the transmission was failing. We obviously called Auto Speed to inform of this and no one there has had the decency to contact us back.... 9 days, guys. The warranty we purchased is now questioning AAMCO because the car wasn't even in our possession for 10 days. My family is out of a vehicle. I have no words for this type is transaction and poor/unethical business practices. I'm floored Auto Speed wouldn't even return our call and be seemingly so beyond dishonest when they saw this young family come in and purchase from them. I've heard that there are shady dealerships in the world, but never would I ever expect this to happen to me. Please do not purchase from this "dealership".
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April 2023 by Carli L.
The staff is friendly but for the car ended up being not so great. They told us the car was checked and was in good condition, but no less then 2 weeks later I had to get it towed because it completely overheated and turned out there's a coolant issue. As well, the car needed all new tires and a tune up. One would think that when the dealer tells you it's in good condition, that it wouldn't need such maintenance immediately after purchase. So beware, the car may look good but they may not be truthful as to what 'good condition' the car is in. I paid pretty high for the car (as is most car sales now) and now I have to drop almost $2k more to get it to the good condition I was told it was in.
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March 2023 by Daril Quijano
As all the reviews say do not buy from these scammersThey sold me a ford expedition with a spark plug practically welded together due to the rust it had.Engine later just stoped workingSCAMMERS
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February 2023 by Mike Neri
I purchased three cars, in full, online and had them shipped. There were a few items that did not function correctly on the vehicles when they arrived despite being told that everything was properly working. Art, the salesman and Brian the finance manager were nice to work with; neither the general manager, nor anyone above him, returned any communication regarding some assistance in addressing the issues sadly. In the end the sale was already completed so apparently I was not worth their time or attention any longer.