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April 2024 by Pablo Alvarez Jr
No one Answers the phone when I call the store. Terrible experience will take business elsewhere
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March 2024 by Anya A.
Interesting how the employees are more pretentious than the customers. It's truly a poor reflection of their management who are unable to hire friendly staff members. I came here with my mom a few days ago and the lady at the women's perfume counter had a rude tone and demeanor towards my mother. My mom asked her twice if she placed a gift receipt in her order and she condescendingly replied yes. After we got home and checked the bag we noticed there was no gift receipt. Kindness and respect go a long way in my book especially at a store that touts itself as "high end" and desires to bring an elevated sense of customer satisfaction. I rather take my business elsewhere.
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February 2024 by Roger S.
I have been to Bloomingdales in New York and comparing this store in Glendale to New York is a major, earth-shattering POSITIVE experience. This store rivals Bergdorf Goodman in New York. All of their merchandise is HIGH END and the service is OUTSTANDING. The selections are from around the world, London, Spain, Italy, et cetera. If you wnat quality and are not intimidated by the price tag, this store takes the ticket 100000%. I will most definitely return. They get the highest marks possible.
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February 2024 by Timothy The Diep
Lucy and Elizabeth went above and beyond to resolve my issue with my purchase at another store while in London. Exemplary service and deep appreciation for them both although they weren’t able to resolve fully, I appreciate the care and effort to help.
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February 2024 by Aiden L.
Terrible service: retail associates would prefer to flirt and discuss the merits of sharing a bank account with their partners. Horrendous selection: I popped in for a black silk tie, and there wasn't one in the entire building. What?! Is there a global supply shortage of black silk? What a joke! Value: negative. Wasted my time. These department store are going under fast. Good riddance.
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February 2024 by Aram G.
We bought jewelry supposedly made from gold, with all certifications, which however turned to be made from silver as it is leaving dark marks on the skin like only silver products do. we have calked, complained... they requested documentation, promised to either take it back or give a huge discount... after we sent the requested documentation and several unanswered follow up emails, nothing happened... just nothing, and done pint we dimply forgot and gave up... but, that is surprising and unbelievable... who would think??? their reputation is ruined. open yo discuss this incident with whoever contacts me, bit again, you pay a lot of money and simply get something else, cheaper... unbelievable
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January 2024 by Ann D.
I think the Sherman Oaks Bloomingdales and the Bloomingdales in South Coast Plaza are way better than this one. The service was good but the layout is very weird. I did get a price adjustment on something I ordered online which was nice. They always ask you if it was purchased within 7 days. I always just let them know that that policy is only for clothing purchased in the store. I did receive the item within 7 days though:). At some of the Bloomingdales they will be really stuck up but the service here was spectacular to the previous time that I got a price adjustment.
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January 2024 by Bad T.
Stop coming here. The community is brainwashed and people don't seem to understand that this store is a retail franchise not a miracle shop where magic happens. Service is great if you're patient like any normal human being. Very wide selection of merchandise although it's targeted towards a certain type of customer who often times can be difficult to deal with. Overall an "average" store to attend to if you value your overall time and experiences. At least most employees seem to know what they're talking about. It's the customer base who seems to be lost
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December 2023 by Carina H.
I came in around 12-1 looking for Christmas present but I came across a rude Bloomingdale employee. I walked over to the kiosk and started to smell the By Kilian fragrance then an associate came over and said "Let me know what you're looking for and I can assist you". I then asked for the one with hints of coffee but she said they didn't have one like that. They DO it's called Momento Mori. But, Her response was, "We don't have anything like that". Honestly, sephora only has 4-6 in display I wanted to discover a new scent and I have already fallen in love with two of their fragrance. But her attitude was so off putting I decided to shop online and get my mom's hand bag elsewhere. 1700+230 is what this employee's attitude missed out on that hour. I wish she'd change her attitude but not as much as me wishing she toned her yellow blonde hair and use a darker liner for that vivid magenta/red lipstick. It's just didn't look right.
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December 2023 by Ruzanna P.
Very rude employees!! I don't understand why, they super busy help you and then the just talk and yelling. Never again
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October 2023 by Carrie L.
My friends and family have been coming to the Glendale Galleria for years and absolutely love Bloomingdales. Excellent selection of designer, contemporary, and classic brands, while offering consistent customer service year after year. Shout out to their LV and Saint Laurent boutiques! I've only had excellent experiences at both and love that my purchases count toward Bloomingdales points.
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August 2023 by Andrew O.
I just had a very disturbing experience with a customer service worker at this location. My mother had noticed she was missing an item refund from a couple days ago and came to ask to resolve the issue. She spoke to the same individual that helped her return the items only a couple days ago. After numerous attempts to make this individual understand the situation, he refused to believe my mother and said there was nothing he or the management could do. I understand there is always procedures to follow for the store, however, the way it went about was very disappointing. I hope this isn't a constant issue among others, but judging from the reviews, it doesn't have the best reputation. Expected more from a "high end" store.
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May 2023 by Donna I.
I needed a dress for an upcoming wedding. I went to Bloomingdale's because I always found a good selection & very attentive sales associates. Not on Friday, May 5. I was walking all over the women's dress department trying to find someone to help. Once I located a sales associate she walked right passed me even though I was asking for help. Then I tried to get into a dressing room to try a dress on & all were locked. Finally I got into one as a woman was leaving. The same sales associate started knocking on the dressing room door as I was changing. I told her the room was occupied & her response was it wasn't my turn. She was speaking to someone right outside the door going on and on about it not being my turn. Bloomingdale's your store has become like so many of the other department stores that I no longer shop in. I think your staff would benefit from some much needed customer service training!
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March 2023 by RM C.
Definitely one of my favorite retailers. I love the way most of the brands they carry - at least last season when I went . Were well selected for the store . I found what I needed. 99% of the time I shop on Bloomingdales.com but I had the rare urge to shop in person that day .I'm a man that's tall with a more muscular "v" shaped torso so it can be a challenge to find something that fits me well . I usually have to settle for something " slim fit " that I find terribly tight as my shoulders can be too broad for cuts like that . So I usually stick to thier in house label to find items that I can wear. I also find thier in house lable to ironically last longer than some of the name brand designers they carry .The store was well maintained . I did not speak to the staff as I already knew what I wanted .
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February 2023 by Landon H.
I am in this store sometimes multiple times a week. It's got great items and the layout is cool for men. Check out the shoe section and the glass case is always filled with cool trinkets etc.
