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“I always go to the Petaluma Staples store, because I know that Brenda will steer me in the right direction. I needed a new printer for work, and she helped me pick out the best printer for my needs.”
“Good customer service, were back with me the next day with more information. Their business is distributing eco-friendly food service packaging, products difficult to find. They deliver and will sell over the counter before 2:00PM.”
“A solid 5 stars for Adams Street Shipping! This business is under new ownership and we are so glad to have them here in St. Helena. They are friendly and very helpful. Keep in mind that this is a small LOCAL business and it is NOT UPS or Fed Ex... so they do not get paid when you bring your returns to them. Their small handling fee is definitely worth having them take and track your packages for you. I certainly don't want to drive to Napa for my business and very happy to keep it local with a great team and owners! Thanks for always being so wonderful when I come into your store.”
“Better service than most fine dining restaurants around. If the zombie apocalypse happens these are the guys you want in your cornerIt's a freaking UPS store and I - a disgruntled, barely coherent kitchen guy - got some of the best hospitality around. Who says there's no god?Say hi to Susie (Suzy?) and her crew”
“After coming back from Hawaii, I had some gifts to mail to a friend in Chicago. Since we were going up to Wine County, she had a wish list for a pack of English muffins from Model Bakery. After getting the muffins, we brought our priority mail box to the post office at the next block.The building is historic that was commissioned in 1939 and completed as a Works Progress Administration Project. The lobby is quaint with vintage a section of vintage post office boxes with nice wood walls and cages and the clerks window. There's a mural, "Grape Pickers" by Lew Kelley in 1942 in the side of the lobby.Since I had prepaid for the box label, we just finished packing the box, taped the box and brought it to the window where the clerk scanned it and gave me a receipt. We were happy to have gotten the box in for the Saturday drop off and the package arrived in Chicago on Monday. Appreciate this quaint little post office in downtown St. Helena for providing service to locals and for visitors like me.”
“Went in to turn in my passport documents without an appointment, and the wonderful people working there were able to do my application anyway. I am very thankful they were able to take the time to sign all the documents needed to submit for my passport, when they could have told me to come back another day. A+ service!”
“Made an appointment online for three passports. Waited for about 5 minutes after my appointment time to be seen. Got the photos taken, handed the lady all the documents (already filled out). Took less than 30 minutes for her to process all three passport applications and charge us the fees. Very efficient and friendly staff. Please make an appointment, the process goes extremely fast.”
“The United States Postal Service is awesome! Great service, timely accurate delivery at great prices. You really appreciate this service after living in countries without a good national postal service.”
10AM - 6PM
977 W Napa St, Sonoma
Shipping Centers
“Staples cashier today in Sonoma CA, was fantastic. After shopping there for years, she told me I could earn points. I left, having the app downloaded and my points on my account. She gets full credit for that!”
“Absolutely great service since new management took over. Wonderful and helpful people. Many other services like notary, faxing, copiers plus they have some “desk supplies” like folders, cards, envelopes. Starbucks and Burger King walking distance! ???”
“I'm glad to say I have great and trustworthy USPS here in town! Especially, Celly,, who attended me today and she showed great customer service Especially for being in the morning which I know is not easy. Celly deserves a great review to her outstanding service and personality. Will come back here when I need to!”
“Ay least in the UPS from 19201 Sonoma Hwy is always so peaceful and nice to come, the vibe is so warm and stuff very friendly. I want to make sure they know how we customers feel when we come to them.”
“PASSPORT SERVICES
We have been getting US passports for 20+ years here in Sonoma County. This was the best experience! Not only was I able to get an appt THE NEXT DAY, but the service was on-time, quick and very friendly. Still amazes me that I have to write I check!”
“Sam at FedEx Office Petaluma delivered a fairly large print job on what seemed to be a very busy day of orders with not enough staff. He gave me several status updates throughout the day, as he knew I had a pressing deadline. I hope they are able to hire more staff to support this hard-working team as they seem to be receiving an overwhelming number of in-person and online daily orders. Thank you to Sam for his professionalism and reliability!”
“There was such a great experience because a nice and beautiful lady with gray hair and bob haircut helped me with no hesitation with something I always had issues when my parcels were not delivered because of a typo in address and they were sent back even when I had envelopes and magazines. Well, long story short - thank you very much!”
“Never had a bad experience here. Marie does a great job and she’s always got a good attitude even when the job is obviously stressful! Thankful to have her help me with packages & find a way when the problem at hand might be tough”
“Fast, professional and excellent service. We had tried to ship out a large chandelier at a few other UPS stores including in Sonoma Valley (95476) and San Rafael. Neither store would ship it. We went to other shipment stores and were quoted very high prices. The Chandelier wasn't heavy but it was large. Not only were we quoted a price that was 75% less than at other places (Roughly, we paid $250 rather than quotes as high as $1,000), but the package arrived only a few days later and in perfect condition. It had to go from CA to IL. Everyone was happy. I will be traveling out of Sonoma Valley to this store in Petaluma for my future shipment needs.”
“We came here for a passport because we couldn’t get an appointment nearby. We arrived a little before our appointment but was helped right away. Jesse was an amazing help! He answered all of questions and was so nice! I would honestly drive out here again for passport help.”
“If you have your packages labeled you absolutely dont have to wait in line behind the customer arguing about paying customs fees. These guys maintain their composure even when faced with jerks... To be clear this was a positive review!!!”
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“The Glen Ellen post office and its staff are a great benefit to those of us who live here. I have been there easily 250+ times over the past 10 years, and used most services eg packages of all sizes, delivery times from urgent to not, packing help needed or not, domestic and international. The staff is polite, friendly (and knows locals' first names), and knowledgeable. They also care about your money: if there is a particular type of envelope for overnight or other expedited service that will get it there at roughly the same time as a different one sized the same, they let you know before you commit to the more costly one because you were not aware. You are a person to them, not a transaction. The facility is clean. Closing time, to them, means you can walk in the door at precisely that time and they take care of you; no "that would take 10 minutes and we are now closed." We keep a p.o. box there, and they have a terrific and very easy system to get your packages if over-sized and unable to fit in your box: with no assistance needed, so can do by yourself on weekends as well, speedily. Lots of parking in a dedicated lot right there. And an outdoor drive-through mailbox: you pull your car up, open your driver's side window, drop whatever you are mailing into the secure box, then be on your way without having even exited the car. I almost never post reviews. But when I saw this rating I was taken aback. It very simply does not reflect whatsoever how people around here feel, in fact the it's opposite. Every post office should operate like this one does, and we are lucky to have it.”