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August 2022 by S M.
After 30 years of banking with Wells Fargo, I think I'm done. I have 6 accounts with Wells Fargo and all of them in good standing. I recently got notified that ach of my checking accounts and savings accounts would now have monthly fees. I went straight to the bank to try and speak to someone and they told me I would have to make an appointment. So I as we were looking for an appointment I kept asking what I needed to do to not be charged monthly fees and I was told I needed to have $20k in my accounts, I told her there was no way that was going to happen. I said I don't want to waste your time or mine making an appointment if that is my only option. was assured that they had other options for me that would not have fees associated so I agreed to the appointment. Today was my appointment, I was a few minutes early, I came in with an open mind and being hopeful. Well after 5 minutes of my appointment with Rashell I left. She told me that I would have to change all my accounts and carry a $500 minimum monthly in order to avoid fees. So I repeated to her that she is telling me I need to have a total of $1500 in my accounts that i could not touch or use for anything otherwise I would get charged fees. i told her that this was unreasonable. She sat there and said would you like me to close all your accounts? I said so my only options are give you money that I will never be able to use ever again or go to another bank? She said yes. I left and went straight to my car to call customer service. The first person I spoke to got an earful from me but much to my surprise they told me that my some of my accounts were attached to my mortgage and therefor there would be no fees. So why is it that the branch operations manager didn't give me that information? All she wanted to do was close my accounts after 30 years of being a customer! Honestly how does someone with such poor customer service get to be in the position she is in? Avoid her and the 10th street branch at all costs.
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July 2022 by Martin B.
I originally made an appointment on the 27 of july in 2022 and i changed it to the next day saying Thursday of the 28th because my supervisor at work wanted me to make a 2 weeks notice. And the day and hour i came they said it was the 27 when i clearly told them that i wanted it moved to the next day
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December 2021 by Wendy M.
By far the worst Wells Fargo in the entire Bay Area. They have no problem taking advantage of peoples valuable time by having customers stand in line for up to an hour. They are also still social distancing inside which is no longer mandated by the county which creates even further problems as far as standing outside in the cold for an unknown amount of time while 1 teller works inside. Very unpleasant experience, I'll drive to another city before setting one toe in this Wells Fargo again. They should just close all together and quit wasting people's VALUABLE time
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July 2021 by Jasmyn J.
This location is garbage! Went in to open my daughter her first checking account. The teller I spoke to has no customer service skills at all! He didn't give me any info on the basic stuff like what checking account would suit her, how much money she'll need to open an account or how to avoid the monthly fees. I had to ask all the questions. Only to get half ass answers from the guy and "you'll need an appointment and I'm available tomorrow." The fuck?! First of all please let me know when the next person that will be available because from this conversation I sure as hell don't want his ass helping me. I guess this branch is only open for withdrawals and deposit. Anything else it's appointment only "due to covid" they also have you waiting outside in line still... Wells Fargo you just lost a customer! I took my daughter to CHASE! Went right in. The teller told me she'll have someone to assist in about 10-15 mins. We waited less than that and was greeted by a nice gentleman. Ask how old my daughter was then went into full details of what accounts they have to offer. I didn't have to ask any question because he covered everything. Point of this review is screw Wells Fargo go to CHASE. No appointment necessary and customer service is awesome!
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June 2021 by Ho L.
I had two bad horrible experience from two different tellers from this location. One teller talks to you like a kid and the other teller she pick and choose the customers i guess you have be spanish to go to her.
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April 2021 by Felice A.
I understand that we were all working under restrictions during COVID but not being able to go to band and take care of a 15 minute transaction is absurd and ridiculous. Furthermore not being able to call the bank branch and make an appointment with the local branch is frustrating and poor business practice I bank at a local branch I should not have to go online or be transferred to a phone bank to navigate anything but user friendly services. After 35 years I am fed up with WF What banks or Credit Unions do you all like
