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January 2024 by Kamila “RedSky” - Zumba
We went there today to get some answers and make some changes to our Verizon account and after about 20-30min of the conversation with the representative, it appeared we either need to call the Customer Service or go to the nearest corporate Verizon Store - we just asked the questions first and then requested to make adjustments :PWe had no idea we should go straight to the corpo location, but the representative (wish I remember her name) explained everything to us and answered the most important questions regarding our Verizon plans and future bills! She went above and beyond to make sure we understand everything and gave us a lot of great advices! All just within 20-30min (we had a lot of questions :D ) with such a patient and professional approach!Hats off for such Customer Service at this location!! Thank you for your kind help and support!**for those who need any advanced actions on your Verizon account go straight to the corpo Verizon located on the Camino Arroyo (close to the Target) or just call the Customer Service :) But for everything else - this is the place you wanna go!!
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November 2023 by Michael Riley
Amazing service
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November 2023 by JJ C.
PSA: Verizon Wireless - 1st Street, Gilroy My iPhone suddenly stopped working yesterday - displayed SOS in the place of bars. Couldn't send or receive calls or texts. When I turned the device off and back on, I received an alert about a SIM card failure, so I went to the Verizon store on 1st Street to get a new one. My daughter recently experienced something similar and went to a Verizon store in Monterey where she was given a new SIM at no charge, so I figured it would be the same for me. I thought wrong. Another lady was in line ahead of me, there for the same issue, and was in the process of getting her SIM replaced. The guy working at the desk asked me what I needed and then proceeded to tell me that a new SIM card would be $10 plus a $40 activation fee. So, $50 bucks. This seemed really odd to me, especially since that store sold me my phone, it's THEIR SIM card, and I carry insurance on all my devices which I pay a premium for each month, so why would I need to PAY to replace a faulty SIM card, much less an additional fee to activate it? The guy basically shrugged his shoulders and told me if I wanted to replace my SIM card, I'd need to pay $50. He was still helping the other woman, so while I waited, I decided to call Verizon Customer Support on my work phone and spoke to an agent who also didn't know why I was being charged for a new SIM card! But, he told me not to worry because he could just program an eSIM on my device so that I wouldn't even need to get a new SIM card! After verifying my account, remotely connecting to my phone, and running through a few diagnostic/setup steps, I walked out of the store 20 minutes later with a fully functioning phone and $50 still in my pocket. I feel bad for the woman who was in line ahead of me. She got a new SIM, but was forced to pay $50 to get her device back up and running. I'm not sure why the worker was charging for something that should be free, but more to the point, why he wasn't advising customers that they might not even need a new card, and to call Customer Support to get setup with an electronic SIM (subject to phone compatibility). I'd care to wager that same employee might have been able to program one in the store if he'd had the motivation to. I can't presume to know the guy's reasons; maybe he was just following directions, who knows? But, it all felt like a bit of a shakedown to me, and to make matters worse, he wasn't even trying to be nice about it. So, a word to the wise if this happens to you - save yourself $50 and call Verizon Customer Support - (800) 922-0204. This store doesn't know what they're doing, or maybe they do, and it's a good little scam... Either way, you can bet you're gonna be charged for it! On a side note, if you really do need a new SIM card - you can get them at the Apple Store for free (Los Gatos, Oakridge & Valley Fair).
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September 2023 by cynthia agbalog
Destiney and Jasmine were super helpful! Especially considering i came in an hour before closing, they both made me feel welcome. Their great customer service was a breath of fresh air!
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September 2023 by Joe Gallegos
Best place to go for honesty and a relaxed atmosphere. I will continue to go here for the employees that have been there and actually care.
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July 2023 by Annel Torres
The store in Gilroy has great service. The young lady who was helping us was very knowledgeable and professional. This helped us feel better since we had some questions about a trade in.
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July 2023 by Norm
So much to say but in a nutshell, I was grateful to the team for helping me transition and special thanks to the great service from Destiny ? I highly recommend seeing what they can do for you. Cheers!
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June 2023 by Clif C.
Thank you Destiny for helping me get my account info. Professional, experienced, patient, helpful. She was there alone and able to help a lot of people at the same time. I saw her able to help a lot of people at the same time. Verizon and Victra? you're lucky to have her. Give Destiny a raise!
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May 2023 by Juan G.
I never went out of my way to write a review before but beware of this store. I had a bad experience a while back when there was employee by the name of Chris who took advantage of me and countless others. I never received any type of credit for my trade and was misinformed of what my bill was going to look like with this FREE TABLET & WATCH. Later I came to find out it wasn't free and there wasn't any free promotions running at the time. I asked for credit to my account and was denied. I wasn't offered any resolutions for his lying. I decided to never do business at this location again up until recently my grandparents decided upgraded their phones. They had went into the Verizon store in Morgan hill and had shared the same experience I did at this one. They were told that they would receive $800 for their phone but that wasn't true. The employee who lied to them was named Jazmyn and she now works here. I later came to discover the employee Chris who gave me a bad experience at this store was working at the other store where my grandparents where taken advantage of. I don't understand why this person still has a job but apparently this company likes to keep lying, manipulating, lazy, rude and overall just negative people. Go to the corporate store on Camino Arroyo. They'd even tell you to go there too here if you're not looking to buy anything or getting screwed over. If I could give this 0 stars I would absolutely disappointing that they let people like that work here.
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March 2023 by Peter Chen
Kiara B was very helpful in giving me solutions to my cell phone problem. Her and Steven M were friendly, respectful, and showed excellent customer service. I would highly recommend this store and its associates!
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March 2023 by PJ ..
These people close the whole store down just to take over an hour lunch. A handwritten note is put on the door. The woman who works here "helps" multiple people at a time and thus gets confused, flustered, and messes up her transactions. She doesn't know what she's doing! The man who works here is just as bad. He can't do a simple transaction and will question the customer on something that's none of his business. GO ELSEWHERE
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March 2023 by Giorgis Tedla
What a difference maker Destiny was. She deserves a recognition and a raise. She was all alone in the store with about five to six customers, and yet she’d acknowledge everyone entering the store with a smile and professionalism.I had visited two Verizon stores earlier in the day in San Jose and left unhappy due to reasons I don’t wanna talk about so as not to spoil the positivity and excellent customer service I experienced in Gilroy Verizon store on first st., by none other than the young sales rep, Destiny. I went to the store to give it a shot and all I got back was a legendary customer service. Destiny is an exceptionally skilled in taking care multiple tasks at a time as everyone in the store was happy with her. She solved my problems and exceeded in meeting my expectations.Verizon should recognize image builders like Destiny who excel in taking care of existing customers and winning new ones by working enthusiastically far and beyond the average salesperson most people know.Thank you.
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February 2023 by Al J.
One overwhelmed person working there resulted in a 1-hr wait. Finally got the upgrade we needed and they failed to connect the number to the Verizon network. Came back the next day at 10am (when they say they open): no one there.
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February 2023 by Dean Raymond
Both Tim the sales rep, and Steve the manager were able to answer all of my questions, while being patient with me. I’m not the best with smartphones, however they were very understanding. I would recommend anyone to purchase products and services from these two gentlemen. This was done at the Victra store in Gilroy California
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December 2022 by Karen Bakker
Matt is awesome! Knowledgeable, helpful and personable. Easy and successful activation of new phone.
