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June 2024 by Rosaelia Lopez
They didn't help me, there is no one who speaks Spanish or at least they didn't want to help me
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June 2024 by Cindy Norlinger
I came into the store very frustrated. I couldn't get the AI helper to know what I needed help with. Customer service on the phone helped me and sent me to the store. Destiny was my sales person. She made me very happy with my purchase of Samsung Galaxy S24. Her attentiveness to detail & helping me with my phone problems made up for the earlier frustration. Today it's hard to get any customer service, much less someone who wants to help and is good at it. Destiny is the BEST! Thank you, Destiny, I really appreciate all your help. I hope Verizon appreciates an employee like you!
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June 2024 by Kristine Noon
The people that work in this store don’t know what they’re doing They have messed up so many times I have lost count. If you want a hassle free experience don’t go to the Verizon store on First St in Gilroy
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January 2024 by Kamila “RedSky” - Zumba
We went there today to get some answers and make some changes to our Verizon account and after about 20-30min of the conversation with the representative, it appeared we either need to call the Customer Service or go to the nearest corporate Verizon Store - we just asked the questions first and then requested to make adjustments :PWe had no idea we should go straight to the corpo location, but the representative (wish I remember her name) explained everything to us and answered the most important questions regarding our Verizon plans and future bills! She went above and beyond to make sure we understand everything and gave us a lot of great advices! All just within 20-30min (we had a lot of questions :D ) with such a patient and professional approach!Hats off for such Customer Service at this location!! Thank you for your kind help and support!**for those who need any advanced actions on your Verizon account go straight to the corpo Verizon located on the Camino Arroyo (close to the Target) or just call the Customer Service :) But for everything else - this is the place you wanna go!!
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November 2023 by Michael Riley
Amazing service
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November 2023 by JJ C.
PSA: Verizon Wireless - 1st Street, Gilroy My iPhone suddenly stopped working yesterday - displayed SOS in the place of bars. Couldn't send or receive calls or texts. When I turned the device off and back on, I received an alert about a SIM card failure, so I went to the Verizon store on 1st Street to get a new one. My daughter recently experienced something similar and went to a Verizon store in Monterey where she was given a new SIM at no charge, so I figured it would be the same for me. I thought wrong. Another lady was in line ahead of me, there for the same issue, and was in the process of getting her SIM replaced. The guy working at the desk asked me what I needed and then proceeded to tell me that a new SIM card would be $10 plus a $40 activation fee. So, $50 bucks. This seemed really odd to me, especially since that store sold me my phone, it's THEIR SIM card, and I carry insurance on all my devices which I pay a premium for each month, so why would I need to PAY to replace a faulty SIM card, much less an additional fee to activate it? The guy basically shrugged his shoulders and told me if I wanted to replace my SIM card, I'd need to pay $50. He was still helping the other woman, so while I waited, I decided to call Verizon Customer Support on my work phone and spoke to an agent who also didn't know why I was being charged for a new SIM card! But, he told me not to worry because he could just program an eSIM on my device so that I wouldn't even need to get a new SIM card! After verifying my account, remotely connecting to my phone, and running through a few diagnostic/setup steps, I walked out of the store 20 minutes later with a fully functioning phone and $50 still in my pocket. I feel bad for the woman who was in line ahead of me. She got a new SIM, but was forced to pay $50 to get her device back up and running. I'm not sure why the worker was charging for something that should be free, but more to the point, why he wasn't advising customers that they might not even need a new card, and to call Customer Support to get setup with an electronic SIM (subject to phone compatibility). I'd care to wager that same employee might have been able to program one in the store if he'd had the motivation to. I can't presume to know the guy's reasons; maybe he was just following directions, who knows? But, it all felt like a bit of a shakedown to me, and to make matters worse, he wasn't even trying to be nice about it. So, a word to the wise if this happens to you - save yourself $50 and call Verizon Customer Support - (800) 922-0204. This store doesn't know what they're doing, or maybe they do, and it's a good little scam... Either way, you can bet you're gonna be charged for it! On a side note, if you really do need a new SIM card - you can get them at the Apple Store for free (Los Gatos, Oakridge & Valley Fair).
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September 2023 by cynthia agbalog
Destiney and Jasmine were super helpful! Especially considering i came in an hour before closing, they both made me feel welcome. Their great customer service was a breath of fresh air!
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September 2023 by Joe Gallegos
Best place to go for honesty and a relaxed atmosphere. I will continue to go here for the employees that have been there and actually care.
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July 2023 by Danny Vollmer
Mikey is the best salesman there.
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July 2023 by Marla Forsgren
Mike was very polite, and efficient.
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July 2023 by Raul Salgado
Very kind, efficient, and knowledgeable.
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July 2023 by maggie Park
Chris J was very nice and helpful ?
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July 2023 by Treva Foster
Always go this location
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July 2023 by hipolito Dominguez
All good
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July 2023 by william martorana
Best customer service ever
