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January 2024 by Carolyn S.
Clerk quoted $19 for USPS priority or $25 for UPS shipping for smallish package, less than two pounds, going within California. When I politely questioned it, he just stared stonily and said that was what the computer said. Baaaaad customer service. So I left for the post office.I'm glad I took the extra time to go to post office instead of shipping at the Nob Hill UPS store. $10 for priority mail at post office. And I just went for parcel post, which was $9. Nob Hill UPS store clerk must have had some extra features selected that I hadn't asked for. Oh. And on top of that, instead of just copying the names and addresses from the package onto the computer, he made me tell him names and addresses for both return address and recipient, and spell everything. That was before giving the astronomical price. Maybe this place is usually okay, but that one clerk soured me on it.
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October 2023 by Alexis J.
I had a mailbox there for 3 months and the guys working have always been really helpful and friendly. Never had an issue with myMail or shipping. They are open 7 days a week and someone is always there during their posted business hours. They don't just leave and close up shop when they feel like it (like some of the other ups stores I've been to). Very reliable.
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October 2023 by Dennis P.
Used this business, located in the nearby Raley's supermarket, to have some forms notarized. No wait. Courteous and prompt service.
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September 2023 by Darren P.
Every single employee who has helped me here has been kind helpful and welcoming. I appreciate the convenient location and being able to do free Amazon returns here purchasing shipping supplies, etc.
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August 2023 by Mary Murillo
Utilize this UPS an average of once weekly. Employees are always friendly and efficient. I also love the expansive hours and convenience of the location inside Nob Hill.
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August 2023 by Shradha Morbad
Extremely warm staff. I keep visiting for Amazon returns and other mail services. They’re always friendly. And even covered return packaging a few times.
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August 2023 by Jeanene Rasmussen
Quick service, friendly employee!
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August 2023 by Camille C.
Horrible! Absolutely awful! The gentleman in the store does NOT move with a sense of urgency even when the line is five people deep. He continues to chit chat and takes his time. I waited 17 minutes before leaving. That was for ONE transaction! Crazy. I wish Gilroy had an alternative for this particular store. There always seems to be a problem of some sort every time I go-which is rare because I do everything I can to avoid it like the plague. I could have driven to Kohls, parked in the back 40 and walked to the back of the store quicker than this more "convenient" option. I'm going to just keep my Amazon return and take the loss of $30. It's just not worth my time, energy or frustration. I don't understand who owns this franchise and why they don't fix these and other issues. HORRIBLE!
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May 2023 by Catherine S.
I wrote the review to be alarming. Customers who frequent UPS should be aware of what happens when their items are stolen by a UPS employee. Customers should know their loss will not be reimbursed/compensated by UPS. Unfortunately my encounter does represent the values of your brand. BTW, I sent a message to the email you referenced in your reply and I have yet to receive a response. Very disappointed customer.
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March 2023 by Hope R.
We just recently moved to Gilroy and this UPS store located in Nob Hill has to be the best thing yet! Vincent has been amazing with all the mailing or shedding needs I have needed. I am so happy not only with his professional demeanor but his kind attitude just makes every trip worth it! Thank you again Vincent you rock!!!!
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September 2022 by Laurie M.
Went here for passport pictures to get our passports renewed. Lady was super nice, but unfortunately our renewal applications were returned due to problems with the pictures (We think the head sizing was a little too small). Went back to have them retaken, and the man (sorry I didn't get his name) was very helpful, retook the pictures, and resent in our applications with delivery confirmation without any charge. Great service both times. Hopefully our passports get renewed!
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July 2022 by K's4pr!ncess
This UPS store location inside (Nob Hill) is my go to location for amazon returns as well as shipping personal items and I must say around Gilroy area this by far is THE BEST UPS Location around! Why? The people who works here especially Adrian accepts packages without hesitatitons especially for bulkier item that needs to be packed and ship and he is very accommodating, most of all VERY HELPFUL! and never ever gave untoward attitude unlike the (Lady in her 50's) who works at 10th St. Location! There is sometime a lady clerk who also works here, I do not see her here often or perhaps not the time when I am dropping off something but she is helpful and nice as well. But the main guy (young guy) who works here is very efficient, knowledgeable and has willingness to help evertytime! UPS hired great people in this location and they are a great asset to UPS!
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July 2022 by Dan Owsley
Literally the worst UPS location. THEY ARE NEVER OPEN. Always opened late, or just randomly closed. I ship out a lot, and I have to always call before heading down to see if anyone is actually there. Its currently 11:10am- and no one is answering the phone. I've called at least 6 times. They "should" be open at 9am. No idea how they stay in business. Guess I'll just head over to USPS.
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June 2022 by Mark Eastus
Had confirmed appointment to have a document notarized. Showed up at appointment time and was told the Notary was not there but would be in hours later. No phone call letting me know Notary could not make scheduled appointment. Waste of time! Went around the corner to Pronto Dollars who notarized docs without an appointment.
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May 2022 by Debbie W.
I've been going to the UPS store inside Nob Hill for the last few months. Each time I go I'm well taken care of by Devonna. She is helpful, kind and professional.