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October 2023 by Wake Up America
Inept.
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June 2023 by Karen W.
Everyone was so nice and took their time with me on the phone leading up to my appointment. They had to get approval from my insurance which took some time but once approved they slid me right in. Very nice staff on site and the appointment was easy and fast. I even got a CD of my scan for my files without asking. I'd give 5 stars except for how hard it can be sometimes to get them on the phone given how busy they are.
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June 2023 by Matthew I.
They have one of the lowest grade MRI machines and the radiologist misdiagnosed the scan because it was too hard to see anything. Make you sure know what you are getting before wasting money like I did.
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December 2022 by SEA 831
Amazing! Who would have thought it was actually possible not to hate an MRI! My experience here was over the top! It wasn’t intrusive at all. I almost fell asleep during the procedure instead of cringing the entire time. Their machine is outstanding in terms of total lack of claustrophobic environment, totally tolerable and noise level was almost non-existent compared to every other MRI I’ve ever had. I traveled from Monterey to come here for the first time and I would definitely do it again for every MRI I will ever need. Worth the time and travel. Staff was superb - friendly, helpful, responsive, went out of their way to make me feel comfortable. Don’t go anywhere else, you won’ regret it!
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December 2022 by Lidwine da Silva
This place is the best, best in pricing, great service, flexible and all around compassionate and caring staff.
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September 2022 by Lidwine Adande-da Silva
This place is the best, best in pricing, great service, flexible and all around compassionate and caring staff.
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December 2021 by Jean V.
Always accurate scheduling, I've always been treated with respect. And I always get a disk copy of image for records in addition to the report sent to my MD. Today had an MRI with contrast, and tech was perfect at finding vein... hardly felt a thing. This place in 100% the first choice for our family. Thanks for the first rate care!
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July 2021 by Josh Barrington
Literally never answer their phones.
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August 2020 by Daya Fisch
Great service. Friendly staff. Cash discount really helpful. Very clean
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July 2020 by Angie A.
I was sent for upper spinal xrays from my doctors due to neck pain . I was originally reffered to a place in Monterey since all Salinas imaging centers were closed . Checked the Costco with my insurance before I went and I'm glad I did . $500+ out of pocket cost and here at South Valley Imaging my cost will be under $70 . Worth the drive from Gonzales to save a few hundred dollars . Not only taht but I was in and out in less than 1/2 hr . Staff was very friendly also .
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November 2019 by crystal m.
Horrible customer service and it was just a phone call! I asked a simple question On when their next available appointment was and the gal at the front desk was going on about prior authorization for insurance I understand that was needed but I asked one simple question and got an attitude I'll definitely be going elsewhere. I worked in healthcare for 18 years and that was uncalled for!
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September 2019 by Jaime S.
The staff here are amazing. They are so friendly and they went above and beyond for me. The man that did my CT scan was amazing, I had a lot of anxiety about it and he was so comforting. They even stayed late to finish my scans because we were waiting for a fax from the doctor. They seriously were amazing!
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December 2018 by Stacy G.
They are great!! Veronica knew how stressed I was about my MRI and she got it to my Dr's immediately!! Awesome staff, very nice Technician..Highly recommend!!
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October 2018 by Shari A.
The staff here are so nice and helpful! I have been here twice so far and the care and patience given to me were exemplary! Irin was my technician today performing my open MRI and he explained Ed everything g as he was going along. The front desk ladies are very friendly and efficient!
