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September 2024 by Robert Grace
Great Service
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September 2024 by Robert Best
Good service! Started on time!
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September 2024 by Ruben Lopez
Crystal was very helpful and answered all my questions. I left my jeep to get serviced and the wobble it had. I picked it and tested and so far no issues. Thank you again. I also take all my personal vehicle and the company vehicles here and I always had good service. Thank you again
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September 2024 by Richard Alatorre
Great place to buy a new car I have bought two the past year service department has had issues but significantly improving.
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August 2024 by Carol Harris
Labor was expensive but the job got done and the service was excellent
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August 2024 by Richard Tobler
Very friendly, helpful, worked with me on a trade in, finance, ordering custom parts. Spent extra time tech illiterate like me so I understood all the features of my vehicle. Scheduled a convenient time for service to install my custom parts. Far better than San Jose Chrysler/Dodge.
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August 2024 by kirk wallis
I traded in a car, the car I traded in is racking up Fast Track bills. I was told by the dealership the invoices are due to one of the salesmen driving it all over the East Bay & it would be taken care of as they still have not done the DMV paperwork. No surprise, just got another invoive & have been on hold with the dealership for over 10 minutes, auto voice states I'm 1st in line. Just got hung up on. Horrible service
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August 2024 by VM Beerli
Terrible service. Waited 4 HOURS to pick up a purchased vehicle.
Sales guy was friendly, excellent finance manager, I think it's just a disorganized group overall, which reflects badly on the experience.
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August 2024 by Snail
Fast service went for a recall on my ram the employees are nice and professional i live in salinas and rather come to gilroy ram dealer anytime for my truck services
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August 2024 by Denise Pangelinan
Crystal greeted us when we arrived. She was very knowledgeable and kind. She went above and beyond for us and we are thankful for her help! The express service was quick! Their shop was very clean.
We were able to use the courtesy shuttle service downtown while we waited. Pedro was very kind and is a safe driver.
We appreciate great customer service and will definitely be back!
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August 2024 by Luis Chavarria
Service Advisor & the technicians were amazing, customer service top notch, professional environment & a well welcoming vibe.
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July 2024 by Melissa Preader
Excellent service. Adan was transparent and helpful.
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July 2024 by Ankit Kumar
Manager and general are very rude. And they don’t pay attention to the customer.
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July 2024 by JSH Jsh
I read through other peoples reviews to see if this was a one off review of the service department. It is not. I unfortunately had a horrible experience with the service dept on June10. I was traveling by myself. I had rented a Travel Trailer behind me, my dog in the car and it was hot, I was trying to get from Gilroy down to Los Angeles to put flowers on my mother and grandmother’s graves for their birthdays. I mentioned to the manager of the service department part of the problem was these flowers were from my daughter’s wedding and I was trying to get down there. And I just needed help with the fuses in my truck. This middle aged manager came out and immediately had such a bad attitude and told me that he wasn’t pulling any of his mechanics off to come look at my fuses. And he said the most he would do was he could look at the box and see one fuse was broken. He went and put that fuse in and that was it wouldn’t help me at all and basically was so rude and I was in such Obvious distress. I then went into the service department asked if someone could give me a number 10 fuse-Which apparently turned out to be the very fuse I needed, and then no one even addressed me to bring me a fuse. They were avoiding and ignoring me. have never met such unmanly and rude behavior from a service department In my life. I have several businesses and if someone treated my customers like that, they would lose their jobs. I had to return to my daughters house Start the trip until the next day.
Contrast that unprofessional and non customer service attitude with Razzari Dodge in Merced. Their service manager went out of their way the next day to take me in on an emergency, helped me with my trailer, took care of my problem, and were kind and polite and absolutely fantastic. I live in Walnut Creek, I am tempted to go Down to Merced for my service work.
The fuse problem could’ve taken them a couple of minutes if they had just brought their little probe over and run it Deal. And the stress that caused me I missed both my grandmother and mother‘s birthdays the flowers are dead. And my trip was delayed by two days because I had to go all the way back to Walnut Creek rather than to Los Angeles.
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July 2024 by Sunil Khokhar
#gernal manager &manager
Wrost experience of the life ,visiting gilroy Chrysler dodge jeep ram ,if this one is the last dealership whole world and I need a car , I didn’t visit never forever and also suggest you don’t go please
