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December 2023 by Nilda Soliz
I love that they always carry my Rachael Ray cat food for I can't find it anywhere else
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December 2023 by R M
DO NOT go there for veterinary services. The vet had a sarcastic attitude, and I kept trying to sell other services that I wasn't interested in. ? Microchip your dog. I said no, well, if your dog ever escapes you'll never see him again. (Laughing) which I didn't appreciate the sarcasm
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December 2023 by HMRESiN
Super friendly staff and they had everything I needed : )
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November 2023 by Alfonso Ticar
Awesome for the pets! My puppy's favorite place for toys.
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November 2023 by Brianna C.
they dragged my puppy inside and sent him to the ER ! super bad experience! please don't send your dogs to pet smart
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October 2023 by Sueh-Lin Cheng
Nice large store with plenty of choices and helpful associates
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October 2023 by Emily
I called ahead of time because a uvb bulb that I got for my bearded dragon went out 2 days after I bought it. I didn’t have the box or receipt and I bought the original bulb in Campbell. Gilroy was the only place nearby that had the bulb in stock, Santa Cruz location kept telling me to call back later. The lady on the phone didn’t seem enthused about the exchange, but since I used my Treats account, that were able to look up the order and exchange the bulb for me. 4 stars because it’s a typical Petsmart, but the employees were able to help me exchange a product that I didn’t have the box or receipt for
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September 2023 by Maria Muro
Always in stock and easy to find things im looking for. Friendly helpful staff.
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August 2023 by Arelis Ticar
Awesome!! The associate whom we spoke with in regards to a dog crate was AMAZING. She provided so much information, and her knowledge truly helped us understand what type and size we need for our new addition! I wish I had gotten her name to give her credit. Thank you so much, and I definitely recommend this PetSmart store for your pets needs. ?
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August 2023 by Denny Varghese
Overall great experience. Sometimes fish are older and can die rather quickly so just beware.
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July 2023 by Camille Campbell
I was greeted when I walked in which made me feel welcomed. The store was very clean and alit of choices all around for me to choose from. Entered the salon and greeted right away and answered all questions I had and took my pet and worked on him with care, let me know when they.were done. The lines weren’t long so I could get in and out in a timely way.
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May 2023 by Linda Nakano
Had items I was looking for. I good selection of bird and reptile (live crickets) supplies too. Clean and neat
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May 2023 by Dennis Weng
I have only use the curb-side pick up at this location. The employees are always fast and polite. Thank you!
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March 2023 by Brizee408
They never have my pups food in stock, every time I call they check for me & then continue to tell me to check back tomorrow because they have a truck coming, which They have said that literally every phone call & it gets so frustrating getting the run around from them.
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February 2023 by Mike Landes
Don't EVER book a haircut with PetSmart. I booked an appointment for a bath, full haircut, nail grind and when I went in to drop my dog off the groomer Brian said sorry it shows a bath and nail grind only. I showed them the appt I had on their app they wouldn't honor it and told originally I'd have to reschedule it and won't honor what I showed them. Brian was the groomer. Spoke with mgr and was told they could do next day but at 9am with a discount. I told them no and that I'll never go in that store ever again. This is the 2nd time this has happenned.
