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November 2023 by Samary Cazares
Jose was wonderful. He went above and beyond for us if I could leave 10 stars I would.Thank you so much Jose.
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November 2023 by Leah Arenas
Rudy was very helpful and explained the benefits of the mattress’s. Can’t wait to try our new bed! Thanks Rudy!
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November 2023 by lisette rivera
Rudy was great ! He was very knowledgeable and was able to give me a great deal on exactly what I needed. Ask for Rudy the next time you’re at mattress firm !
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November 2023 by Susy Z
Friendly customer service and a great selection of mattresses to choose from.
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October 2023 by J Kelly Mayes
James was very helpful and patient as we tested many different beds. Once we found what we needed he was polite and efficient and helping us get the order placed. We are looking forward to receiving three new beds!
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October 2023 by Cristi Diaz
I appreciate the delivery and professionalism. Review on the mattress isn't determined. I just received it 2 hrs ago!
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October 2023 by Rudy M.
Come in and let us help you sleep better! Our sleep experts are here to help you. Ask about our mattress matcher powered by Google. Let us use the research we compiled to help you sleep. We are located by Lowe's across from Marshall's!! Hope to see you soon!!
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August 2023 by Leo Anaya
Great customer service! They honored the price will always be the lowest for name brand mattresses such as sealy when on sale after purchase of original. They will price adjust and send you the difference!
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July 2023 by elba ramirez
Worst mattress buying experience. We were promised a free exchange by one of their sales associates, when we finally came in to trade our mattress we were charged $250. The sales associate that was on staff, Maria, refused to honor any discount. We only came here because my folks are older and wanted to “feel” the mattress before buying. Should have gone with Nectar or Dreamcloud online, their prices are better and they have a no hassle return and exchange process
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July 2023 by Mia Eaton
I needed a nice mattress for my guest room. Not too expensive. Alexis helped me find the perfect one.
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July 2023 by Betty Gee
The girl today was not helpful at all. Horrible customer service. I felt like she didn’t want to help us and she was bothered by our kids.
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June 2023 by Debbie Adam
Gabe was my salesman. Very knowledgeable, professional, and personal. I really appreciated the No hard sale he displayed with answering my many questions and giving me the details to choose what would fit into my budget. I will recommend him to all my friends and associates…fantastic salesman! Great job Gabe! Thank you!
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May 2023 by Rory Benedict
Very friendly and informative staff. Found the replacement bed we were looking for!The store was laid out in a customer-oriented arrangement with ample floor model mattresses to try (from firm to pillow-top). There were also different model bases for the mattresses throughout the store. The salesperson walked my wife and me around the store and explained the various mattresses and bases and how each performs during sleep. The price ranges varied from base models to top-of-the-line depending on one's need.I appreciated that we were given a disposable paper pillow sheet for hygiene purposes.The visit was no pressure and very congenial. Highly recommended for those looking for a new mattress or bed.
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May 2023 by Alvarez Sylvia
Gabe Castro, was very patient and answered all of questions. We planned only to price mattresses on the day we visited the store. However, thanks to Gabe, he helped us make a decision to make our purchase right away.
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April 2023 by Nellie B.
Worst experience!! I ordered my adjustable bed online. When it arrived, there were no brackets for the headboard. I ordered brackets from the Gilroy store; they delivered the wrong brackets with no directions. One of the associates tried to make it right and said he would have warehouse installed brackets and the headboard I purchased online from Mattress Firm. The delivery team refused to install the headboard. When I called the store, I was asked to install the headboard myself. This is the worst customer service I have ever received! I will never shop here again!