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February 2024 by Darien T.
Worst Lowe's I have ever been to. I stood and waited 15 mins to get a chain cut. No one came I had to go and search for someone to get a hardware person. Some joker came and called for Jose. So I continue to wait and still no one came. If you want to go here and receive terrible customer service. Be my guest I will never return to this store. I am a person that rarely leaves a review... I am today because this store seriously fucking sucks! I hope corporate store sees this review and makes some serious adjustments.
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February 2024 by David Oliver
Nice place
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February 2024 by John Schreiber
Besides them stocking the wrong wood in the wrong place and the cashier being a bit slow, it was fine.
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February 2024 by Joe Lumpkin
I like the selection of plants here. It seems like they're keeping up taking care of the plants then before. They used to have a bag to put your plants in after you buy them. I don't want to get dirt in my car. They might have a sheet of plastic but that doesnt work for a small 4 inch plant. It would be nice to have a small box. Also, they never have a cart there. You have to go walk all the way to the other side to get a cart. And if you have a hip problem it's really hard on you to walk there
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January 2024 by Jose Salgado
Excellent service and quality
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January 2024 by Ben Adventure
Was fully disappointed with the lack of help in the appliance department.
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January 2024 by Henry M.
This is a big store with a better selection of goods "IMO" than that other hardware chain store. I was pleasantly surprised when I spied gas riding lawnmowers in front of the store. "Now I know where to go when mine gives up the ghost, but I digress, I came in to get tie downs, rope, and plastic covering to secure a mattress I put in my truck bed..... I walked up to an employee and asked him if he knew where I could find the items I was looking for. His response was immediate... Isles three, five, and 13.... Now that's what I call knowing your products and store!! I can't tell you how much time he saved me "probably at least an hour" trying to find the product on my own. Bottom line I was very impressed by their customer service and the availability of products some other hardware stores don't have.
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December 2023 by NookM Master
Idiots, I called to purchasing a kitchen + others appliances package. They transfered me to applicances department, who ever answered, hung up the call immedialty. Taken my bus. somewere else. another sales lost..!
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December 2023 by Earl Hale
Store very Christmas'y. Garden area was somewhat messy. Poinsettias had been neglected and dried out and had brown, dry leaves. I love Lowes
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November 2023 by Ms V
If there was a -star I would rate it as such. Horrible service, they set up a delivery and NO one showed. Called and couldn't get through.Automated service rings, rings and rings then disconnects. HIRE someone to answer the phone. Still waiting to get through day 10! I would go to the store but I'm handicapped and can't get there.Oct 22Before your response I did contact the corporate office customer service and spoke with a representive that PR OMISED that the Gilroy store would call within 24 hours. NEVER heard from them Case #07734086. Lowes is now failing customer service at the corporate level! Is there anyone in the office.Finally Lowes picked up faulty refrigerator. They called the day before with a pick up time of 1230 to 430.They showed up at 9:30. Another example of poor communication. But wait there's more...the men that picked up the fridge tracked mud through the house and when asked if they would be cleaning it up...not our problem. Now I will see if they issue the credit due for defective refrigerator. IF THEY ANswer the phone
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November 2023 by Jess Ta Minute
The flooring department is clean, organized, and has a courteous and knowledgeable staff. Competitively priced
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October 2023 by Jernigan Lewis
Do not buy anything you need a warranty for here. Especially Craftsman tools or appliances. They change the rules like a spoiled child. I was referred to a Craftsman phone number, the automated system, 30 min. Later resulted in me being no closer to a replacement.The fact that they lie to customers to get them to buy, then change it up to wash responsibility. You pay warranty prices, but don't, in fact, have the warranty when the time comes. They know this won't be, but maybe 30% of people, half of whom will be complacent and not care, so their bottom line doesn't get hurt.. just their customers.Lowes is good for consumables, like paint trays.. but this building professional will not buy any large ticket items here again.The workers are nice, though. They tell you nicely to get F%$##, with a smile.
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October 2023 by Maria Puentes
We came here for a new stacking washer and dryer set. Anthony in the Appliance section of the store was so helpful. He asked us if we needed help while he was finishing up with a client. He came back and answered all of our questions and knew so much about the products. He made the entire experience so pleasant. Thanks, Anthony!
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October 2023 by Lew J.
I used to choose Lowe's over Home Depot, and still prefer them for some things. Their refusal to honor craftsman tools warranty though is the latest chapter of Lowe's loosing their regulars. craftsman brand mechanic tools used to be the best for a certain price. largely due to the warranty. but now when you take something in that you bought, there at the same exact Lowe's, that doesn't work, they point to a sign that says call craftsman. total BS.. I won't be buying anymore items I need to depend on Lowe's having integrity or honor of a warranties promise. They change the rules after a purchase is made.. see the new sign posted in a place where you dont get to see it until it's too late.. at the customer NO service desk. so far Home Depot does honor its warranties. if they stop, Ace hardware or Amazon is the last hold outs without spending Snap-on prices.
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September 2023 by Rena Dortch
They didn't have to hole saw cutters we needed. The bathrooms are out in the parking lot. Another dissatisfied shopping trip to Lowe's.