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March 2024 by Paige
Great store! Brandy was super helpful and amazing will definitely come back!!
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October 2023 by Bigdzl L.
no big sales today
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October 2023 by Steven P
Edgar is an amazing employee, very helpful and knowledgeable, highly recommended to shop with him
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June 2023 by Deveus “Mrdeveus”
The staff was very professional. I got exactly what I wanted and never felt pushed to get something more expensive. Trisha showed me only items in my price range and gave me great advice.
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June 2023 by Benjamin Ireton
Came in to swap out my watch battery, was told the person who did watch repair was out on lunch which wasn't a big deal. Went to look for a different place because I was in a bit of a time crunch and everybody else in the complex was either too busy to help or inconsiderate. The three women in the store I met were all wonderful and one of them even offered to walk me to a jewler I couldn't find in the complex. Amazing service even if it wasn't as prompt as I would have liked. Would recommend this store as long as those associates still work there!
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June 2023 by Ana C.
Absolute WORST experience ever. I went in to pick up my fiancé wedding band we had bought 2 weeks prior and also check in about my wedding band and engagement ring that I had sent off for cleaning and sizing.They put my rings under a different name and email address. As a result, my home address and pictures were sent to another person who I have no idea who they are and have never met before.If I had not gone in to pick up my fiancé ring and check my order status they would have never caught the mistake and the other person that my order was under would have received a notification email to come pick up their ring, they could have come in with their ID and walked out with my rings. I know this because the employees confirmed that if I had not caught it that would have happened.On top of making an incredibly huge and extremely unprofessional mistake that could have cost me my wedding band and custom engagement ring, I was told that this was the first time this has happened but "no harm was caused because it was caught just in time". This was truly disrespectful because I was the only reason why this mistake was caught and there was a true lack of remorse from the management and staff.I ended up leaving with an extreme distaste for Kay Jewelers, no solution, no rings, and no change in the name on the order. Yes that's correct, they still have my order under a completely different persons name, a stranger no less. This was the first and very last time that I will be shopping here. I strongly advise you stay as far away from this store at all costs. TERRIBLE.
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April 2023 by J B.
Sherry is a peach. Wonderful experience. We visited multiple jewelry stores and came back to this one for the service, price and selection.
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February 2023 by Maxwell Hayes
Excellent selection and exceptional customer service!
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November 2021 by Estrella Angeles
Foind some best jewelry here especially for special occasions
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September 2021 by Eric Shaunce
A manager Trisha is very Help Answer when I go in asking about questions she is very knowledgeable I trust her with all my purchases Is staff is awesome too
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July 2021 by Sonya Contreras
KAYS IS THE BEST!THE SERVICE IN THE GILROY KAY STORE, AS WELL AS THEIR KNOWLEDGE OF THE PRODUCT IS PHENOMENAL.WHEN VISITING THE STORE I NEVER FEEL PRESURED OR PUSHED TO BUY. EVEN THOUGH I NORMALY WALK OUT WITH SOMETHING THAT IS TOTALLY UNPLAINED ;) I CANT HELP IT WITH ALL THE GREAT DEALS THEY ALWAYS HAVE.I HIGHLY RECOMMED THEM TO ALL MY FRIENDS AND RELATIVES
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June 2021 by Drew Verner
Trisha and her team are the best! So friendly and low-key.
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May 2021 by evelyne morales
Very unfriendly staff. Tall lady with red hair was not helpful, I didn’t feel welcomed.
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July 2020 by Jessica P.
I would like to take the time to thank BRUCE for his great customer service. He answered all of our questions and gave us great ring recommendations. THANK YOU!
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February 2020 by Benjamin Tovar
Dropped in for a last minute gift. Amazing staff, friendly conversation. Trisha was enough of a reason for a great review! She helped me every step of the way and provide on point customer service and provided real feedback about possibilities and choices. I'll be back specifically for her everytime I go back now? was a beautiful visit
