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May 2024 by Dave
Having been a Goodwill Shopper for 15 years. I have visited many from Monterey to San Francisco. My best trips have ended from this location. Large store that requires additional time to locate premium items. Happy Shopping
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May 2024 by Lily Blanchard
1 star for the clothes, -4 for the service. Extremely rude employees. I had several items and tried to ration them in thirds as I tried them on, an employee was watching from a few feet away the entire time. She repeatedly made snarky and demeaning comments whilst inconveniencing me (moving my clothes back, moving the go-back rack just as I was done changing). I have worked in retail. There is a difference between doing your job whilst upholding your responsibilities and overexerting your hypothetical control in a literal goodwill. Not sure if she was even a manager. I grabbed 4 items by mistake at one point when I was changing and she loudly yelled "only 3 at a time!" the next time I came out. Also, someone walked out with a purse full of items whilst the staff were distracted by monitoring me and my friends. Clothes were pretty good though. Likely never coming back, a relief to both parties.
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May 2024 by Patches Roo
Ask to see an item in the display case decide I wanted to Buy said, item went directly to the line at the cashier for them to sell it to someone else. And then basically just shrugged their soldiers that they sold it to some one else extremely irritated and disappointed. Why don't they take names for items that are in the locked case that they have to hold at the front counter? Because G-d forbid if someone steals a 3 to $6 item.
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March 2024 by Julie Mendoza-Mosqueda
Miriam was very polite and attentive. She greeted me as I walked in, helped me with the fitting room and wished me a good day as I left the store.
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September 2023 by Roni T.
Went in today to shop and was told that I could not carry my purse because it was too big . That is ridiculous it has my wallet and my medication and my car keys and my phone everything that a normal person would have . The lead was non apologetic and not helpful other than to tell me to leave my purse in the car . That is not a safe viable option . Also a sales associate looked at me and said that's not a purse it is my purse I even opened it up for them to see . Totally unacceptable I will not be donating and will tell all my friends not to donate to Goodwill . It's actually very sad because I have gone in before with a bigger purse and no one said anything also I'm there quite often at least two or three times a week
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September 2023 by Jose Hernandez
The manager SUCKS
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September 2023 by Dan Holden
There are lots of name brand clothes here that have never been worn. It’s like a super sale. Not always available, but if you stop by frequently you will find them.
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September 2023 by Elizabeth Fox
One of their larger stores. Good merchandise and friendly staff.
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August 2023 by Rebecca H.
I thrift a lot & seen a lot but selling MOLDED clothing let alone children's clothing is disgusting and so dangerous!! I came in around an hr before closing. I try in to inspect all items before purchasing but I was rushing as they were closing soon by the time I was done shopping. I was doing a quick look over of my items and noticed some spots on a new with tag item. I thought it was pen markings on the tag. They shoved everything into a bag at checkout. I left the bag for awhile in a closet as I forgot about my purchase. Once I emptied everything & removing tags to wash, I noticed the spots on the tag were actually MOLD and all over the clothing item. It was a Nightmare before Christmas sally print shirt so it was dark and not easily spotted at first. Not only that but what appeared to be a huge burned spot within the ruffles. I continued to inspect the items in my bag and the cashier had wrapped another new with tag Minnie Mouse dress around said moldy shirt. The mold spread to the dress. This is such a health hazard & I'm reporting it to the county!!!! DO BETTER GOODWILL!! Also, this store has gotten lazy with tagging. Rather than putting price tags through the size tag or seam, they've been flattening a sleeve & putting the tagging gun through it causing TWO holes in the sleeve. Sometimes I get excited at my finds that I don't realize where the tag is until I get home to remove it.
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August 2023 by Elda Porras
You got workers that need work on thier lcustomer service and retail they are rude and also invest in good hangers so that these clothes don't fall that's what this worker yelled at me but I was picking up the clothes that were on the ground I was being nice enough to pick them up thos worker. They have to be nice enough
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August 2023 by Orlando N.
Upon entering the Goodwill store in Gilroy, I couldn't help but experience severe eye burning pain. It was quite discomforting and unexpected, especially considering my anticipation to browse through the store's offerings. Interestingly, my mom and a few other people accompanying me also had a similar reaction, with some even mentioning irritation of the skin around their eyes.
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July 2023 by Liza Burnham
Some items are unreasonably overpriced. For example used dirty doll for 7 dollars when brand new doll at Walmart can be 10 dollars. Some prices not worth buying used item. But, can get some good deals and unique finds here and there.
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July 2023 by Travel Junky
Lots of Halloween ? goodies, costumes and decor. Got a nice long sleeved hollister tie -dye shirt for 3.99. The store was not too busy. Seems they need More racks, clothing a bit packed.
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July 2023 by Tony
This used to be one of the best Goodwills. The prices are way over priced and the employees/managers are rude.The only exception to the employees is is an employee named Myriam, shes always friendly. They do not except returns anymore and the selections have diminished. Only reason its not a 1 star, is because the store is clean and well organized. I find myself going to Salvation Army more and more.
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July 2023 by Dan Mac Donald
Some of the people working there have bad attitudes. One guy taking donations wasn't friendly, didn't answer questions or say thanks. If your going to have a constipated personality you should work somewhere else.
