-
March 2024 by John K.
Highly recommend this location. My car broke down in Gilroy and I desperately needed to get back on road. They didn't have a car available but found one at a different location and had it brought over for us. They were very kind and professional. Thank you.
-
February 2024 by Tim A.
Worst service ever, our Insurance made a reservation for a vehicle, when we went to go pick up the vehicle, they gave us some ridiculous reason as to why they needed to charge us when it was fully covered by the Insurance, They only had one vehicle available, which was a premium vehicle, and in order to take it, they wanted to charge us more money, regardless of what it was this was fully covered by the insurance, and these people are trying to rip me off. If you gotta get a rental, avoid this place at all cost they'll try to rip you off if they can.
-
February 2024 by Timothy Borden
They came by and picked me up. You're really nice, everybody was very helpful. Thank you to everyone.
-
January 2024 by Mary Barnes
Very bad place to rent a care. They did not know what they were doing the car would not start the battery was dead would not go back
-
January 2024 by Lovepreet G.
very bad experience i have a appointment of 8 am and they want wait me like 9 am all of this they saw we dont have car very very bad experience
-
January 2024 by Odessa Parker
Isaac was the best! Very helpful and informative!
-
December 2023 by Darren P.
Super easy process and easy communication. Gabriel helped me get a vehicle right at closing time and was willing to do whatever he could to help me get a rental. Takes the time to get you what you need. Very much appreciate. Great job all around.
-
November 2023 by Eddy Benitez
I was a victim to a car accident so I had to rent a car from enterprise till my car was repaired. They made a lot of empty promises. When they charged me additional charges without informing me I decided to call them. Once they answered my call they asked for a customer number. I never got a customer number. He said check my emails. Never got an email. He said they will contact me back right away. It was not right away. I couldn’t stand how bad my customer service experience was at enterprise. I decided to dropped the car off in gilroy. After I closed the sticky “key drop off box” with the keys in them (I had to put my foot on the wall to open it) the manager at gilroy chased after me and said some words to mock me. I was very upset as I already mentioned how bad his customer service was. At the end of the day he acted unprofessional. I will never rent a car from enterprise again.
-
November 2023 by Priscilla Lorenzo
I have rented from Enterprise for decades now. Customer service is always stellar. The staff are always friendly and courteous. Someone will always promptly greet you as soon as you enter the office. The office is always clean and orderly. I recommend them to everyone, regardless of location. I have never had bad service with them.
-
October 2023 by john sanchez
Reserved a car online and and couldn't be happier with the whole process. Check in went smoothly and Enterprise had a vehicle prepped up and ready to go. It turned out I needed the vehicle an extra day and going online and requesting one was so easy. Happy with the whole process. Thank you Enterprise
-
October 2023 by John Glass
Enterprise Rent-a-Car in Hollister is the Gold Standard in customer service. I travel a lot and have rented cars in the United States, and abroad. Hollister’s “Duane Jones, “Rizmi Marzook”, “Isabel,” and “Adam” have no equal in terms of friendly, efficient, professional service. The rental vehicles are always clean, reliable, and available. But it is the warm greeting and genuine concern for the customer that sets this foursome apart. This morning I returned the rental car at 9:30 AM. “Duane” was the manager on site. By the time I had returned home, at 10 AM, the receipt was waiting for me, no surprises, and the deposit had been credited. Contrast this service to United Airlines telling me I had to wait two credit card billing cycles for a refund. I cannot speak too highly of this amazing team. “Five stars” doesn’t do them justice.
-
September 2023 by Hew W.
Really good experience and really hegood costumer service as well 10 stars !.....the team is amazing excellent services thank you. I really appreciate for service the guys provided for me
-
September 2023 by Wendy G.
Monica and her staff are all amazing!! Stupendous costumer service and they made it all easy the whole rental car process. Highly recommended!!! Top notch.
-
September 2023 by Bruce Family
The Enterprise location in Gilroy has served us very well for ten years now. We are consistently greeted with friendly employees and the vehicle of choice for our needs.
-
September 2023 by A Rod
Monica, branch manager, has the absolute worst customer service. 30 years of renting from enterprise and never had an issue till now. Will take my business elsewhere. Horrible person to be representing this company.
