-
August 2023 by Stefanie S.
We always stop at Costco Gas station on our way to and from LA. We were on our way to LA with 2 dogs in the car when we pulled up to fill the tank and noticed a flat tire. Their next appointment was at 7pm and we couldn't wait an entire day at Costco... Jose saved the day and took us in immediately and repaired our flat in 45 minutes! It would have been a super stressful situation looking for a repair shop Sunday morning without Jose's help. Highly recommend their great customer service!
-
August 2023 by John M.
Excellent service quality, selection. We've used them for years, with complete satisfaction
-
May 2023 by Marbella Barrios
Rude employee and didn’t having anything in stock that I needed!!
-
April 2023 by Andy Cimbora
Had an appointment for 11. Didn't touch car until 11:50. The guy behind me that came without appointment for a flat fix was done 15 minutes before my car got started. When I brought my car in for a flat without an appointment I was told 3-4 hours. I guess some get preferencial treatment.
-
March 2023 by Valerio Gutierrez (Massage therapist)
I took my car to get new tires, the technician broke a rim bolt which i understand it was an accident but i was expecting them to replace it or at least do something for me, but no.Manager said they don’t do that type of work there and that they were not responsible for it. I called corporate and they told me the same thing, i don’t understand so if there is a damage during a tire service the car owner is responsible for it not Costco ?I ended up paying out of my pocket to replace it. It surprises me for being “COSTCO” but anyway they just lost a client
-
March 2023 by Valerio Gutierrez
I took my car to get new tires, the technician broke a rim bolt which i understand it was an accident but i was expecting them to replace it or at least do something for me, but no.Manager said they don’t do that type of work there and that they were not responsible for it. I called corporate and they told me the same thing, i don’t understand so if there is a damage during a tire service the car owner is responsible for it not Costco ?I ended up paying out of my pocket to replace it. It surprises me for being “COSTCO” but anyway they just lost a client
-
March 2023 by Valerio G.
I took my car to get new tires, the technician broke a rim bolt which i understand it was an accident but i was expecting them to replace it or at least do something for me, but no. Manager said they don't do that type of work there and that they were not responsible for it. I called corporate and they told me the same thing, i don't understand so if there is a damage during a tire service the car owner is responsible for it not Costco ? I ended up paying out of my pocket to replace it. It surprises me for being "COSTCO" but anyway they just lost a client
-
February 2023 by Kirk W.
I ordered a set of tires on the Costco website. After I ordered them, I scheduled an appointment to have them mounted at the tire center in Gilroy. This was approximately 2 weeks in advance. I scheduled the appointment for a Saturday morning appointment at 10am. The website instructs you to arrive 15 minutes early. So I arrived at precisely 9:45am. I figure it would probably take about 30-40 minutes to mount, balance and install the new tires on the vehicle. When I arrived I spoke with the employee at the tire center, to my shock he informed me that it would be at least 1 hour and 45 minutes to get the job done. What??? That is absurd, why did I even bother to schedule the appointment??? All said and done, I guess they did a decent job of getting the tires on the vehicle, but it ended up taking them 2 hours and 15 minutes. I will never go to this tire center again. What a waste of my Saturday. Okay, rant over. I hope whoever reads this is having a great day! :-)
-
December 2022 by Sheila L.
Tire installation 19.99 per tire! It was easy to navigate the website, you can order it online and then schedule an appt. When I arrived at the appointment time, we were helped right away. Our appointment was on a Wednesday. The technician said it would take about an hour to an hour and a half. The tires have a 65k miles warranty! They called us right as they were done and we were able to get the car right on time. The service was great and convenient! Was able to walk around Costco and grabbed a bite to eat while we were waiting!
-
December 2022 by Lusanna L.
My rear tire got a nail. Costco tire guy fixed it and rotated the tires too with reasonable price. Get back my car within an hour. Not just Professional Quick service and great recommendations to taking care the tires too
-
October 2021 by Big M.
The only advantage to this place is the costco price. Mechanics are as slow as turtles. Car was attended two hours after appountment time.
-
August 2021 by Corrine M.
I needed one tire replaced and my tire was under warranty so I figured it would be a quick "in and out situation". Boy was I wrong, took 10 BUSINESS days for me to get a new tire as they had to order it. Every time I called, no one knew the status of the order or if it even existed. I had one employee say "yeah I don't know where your tire is so what do you want me to do". Unreal, if I didn't have the tire under warranty, I would NEVER go back. Maybe try another Costco for any tire services.
-
July 2021 by Juliet T.
This was my first time changing my tires and Alex made the process super easy! He was super helpful and informative on what types of tires I should get and helped me get the best and most affordable tires. I would recommend making an appointment to save your time! The tire center gets pretty packed quickly. I came in right at 10 am and there was a line already formed.
-
July 2021 by Ricky Agustine
Tire rotation with appointment takes an hour and a half.
-
November 2020 by Tony T.
Had a wonderful experience here. Everyone from the the staff checking me in to the mechanics were awesome. Frank was my mechanic and he did a superb job !! He was also so helpful in answering all my questions in detail and had great customer service.