-
October 2023 by Matthew Gutierrez
Rail pass fast!!
-
August 2023 by Dante Chin
Placed an order of jrpass, super fast shipping and good support team
-
March 2023 by Mike F.
Nanase and Hiroki were great to work with! They were very efficient and excellent at communicating what was needed. It was a pleasure to work with these guys and Im looking forward to working with them in the future!
-
January 2023 by Sharon T.
Very easy and convenient office to communicate with. I ordered my JR Rail pass vouches online on the JR website and chose to pickup at the NTA office. When my order was ready for pickup, I received an email to confirm that the order was ready. The office is easy to find. It's located in a large building in Gardena with plenty of parking spaces in its parking lot. The office itself is located on the 6th floor of the building right when you exit the elevators. The office is quite small and no one is staffing the front area, but there is a phone on the table at the entrance with instructions on how to reach someone. I appreciated that they had sanitizing wipes and sanitizers next to the phone to keep things clean. I dialed the number on the instructions and a woman on the other line immediately picked up, verified my name, and brought my order out. The woman was super friendly and helpful. She gave me each of the vouchers and confirmed that all the names were printed correctly, gave me guidance around exchanging the vouchers and activating them at the station. She also gave me some guides for JR and Japan in general. Overall a very smooth experience!
-
August 2020 by Franky
Friendly and professional
-
August 2019 by katy rodriguez
Searched around and among the authorized resellers of the Jr Pass, this travel agency had the best price. I just purchased 2 passes and they were shipped within hours of my order. I received the vouchers in 2 business days along with nice informative maps and pamphlets. I'm extremely impressed with the speedy service and I will definitely buy from nta again.
-
September 2015 by Creative M.
I called office number before I purchase the, initially just come to buy it but the representative suggested to purchase online and get the confirmation details before i come. The online process is pretty easy, and i received an pending email after purchased. The only thing confused me is second email indicated they received the payment and attached with pick up location. So i went straight to the office and check the email again realized there is a link "check your order status", when I click on it showed your order is waiting to fulfill. I was worried at least because drive all the way that far but didn't see this before. When i arrived the office entrance, there is a list of number to call for different purpose. I dial the "JR Pass" pick up line and left a voice, just a short wait a lady came to bring me our JR Pass, that makes me a very happy customer!
