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March 2024 by Ariana R.
My brother and I share a plan so we both went for an upgrade phone. They were charging us a higher amount and we asked why and the girl really didn't break down the price, but offered the manager. Manager didn't come. We proceeded because we had already been there for some time waiting. Once we got home, my brother saw the reason the price was so high was because they charged for the case he did not ask for. (Was 40 dlls) she discarded the case as she put it on (which we didn't ask) No issue. We'll just return it. Called to explain the situation and ask if he could return it since it was not explained and the girl had discarded the case and put it on the phone when she was ringing him up. The manager was extremely rude and condescending over the phone and in person. He did not want to accept the return and tried lecturing my brother instead of understanding the situation arose because these things were not explained. He is lucky my brother is more calm than I am cause he would not have talked to him like that had I been there. Do not go to this metro. This manager is rude and needs to learn how to speak to people, let alone customers.
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September 2023 by Velvet IE
Bad customer service. Will cancel my service and look somewhere else.
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September 2023 by Laura Bourne
Superior customer service. Michael (employee) was very polite, attentive & helpful. Very satisfied customer.
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July 2023 by Danny L
If you come here ask for angel. He helped me a ton, he's well informed and personally knows a lot of the phones. He can help guide you on what phone works for you.
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July 2023 by Michael Metro
Best metro store is what most would say. It’s unfortunate that some would trash someone and a store that tried to help them with their issue. Come on by and I’ll get you the best deals ? ?
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February 2023 by Suprava Ahana
Really bad customer service. We were her to add 2 lines with our plan but the representative (Michael) was having a really hard time to understand what we were trying to do. It was simple and easy but he took forever to understand this simple task. And the lady there named hazel was having a bad attitude about it. Them two were making a big issue regarding this small task. Never experienced such a bad customer service from any other stores.
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January 2023 by diana Valdes
Good customer service and fast service.
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December 2022 by Isidro Amador
Walked in the store ask about a promotion there advertising on a new line wish says free phone when adding a line yes I understand we pay taxes and activation fees but I have to pay for my sim card as well when I'm adding a line of and to make things better the lady said $189 out the door that's on a promotion that says free when you add a line but the phone alone has a price of $199 make no sense or the young lady needs definitely serious training work in a metro store and wanted to see the service at this location since I'm traveling very poor all though the other young lady did try helping I just didn't want any part of this location .
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July 2022 by Stephen Theus
Alex is doing a great job, very understanding to customer's needs. Keep up the good work ?
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July 2022 by msmarielitagmail.com Aguillita2288
Great service specially I believe his name is Hector really helpful thanks
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April 2022 by Byron N. Cortez
Horrible customer service. There’s one guy (afternoon shift) who has a horrible attitude.
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March 2022 by janice esp
I had excellent customer service from one of the employees today. I didn't catch his name but he had a mustache. Today 3/14/22 at 10 am. I think he was the manager
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November 2021 by Daisy Villatoro
Wost services ever in the area
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September 2021 by Richard G.
Really bad service to women with small kids. My mom went there unfortunately to ask about connecting a new payed off iPhone and the guy was real rude. Maybe cause I wasn't purchased with them or maybe the babies where playing too much I don't know but regardless he was really rude
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August 2021 by Alex C.
been with metro for a while now and this store has been my go to. the staff is great and friendly. i would choose this metro over the ones in the area 100% thank you Alex, Hector, Jose, Valerie.
