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“Luz Maria Rubira is very professional and helped me with my account problem when I had been mistaken by the bank and they returned my money to my account quickly. She did a quick service. I asked for a professional service and she helps people with pleasure and kindness.”
“I'm honestly not sure why there are so many bad reviews here, so I am going to add a good one. I started an account about 25 years ago, and I have been banking with them since. I got into some debt because I had a low-paying job for a while and then was drowning in interest charges. Northrop let me transfer over my debt to a WAY lower interest rate credit card to help me out. Now, they let me have a loan to pay off that credit card, to make the rate even lower, and make SURE I paid it off in a few years, at which point I will be debt-free! Because of their loan, and because I never missed a credit card payment, my credit score is now 820. Once I'm debt-free in a couple years, I will be able to start investing my money and adding to my 401k more aggressively, and possibly even buy a house within the next 5 years. I'm so grateful for them! They may be a little slower to respond than some banks, but it's a credit union with one branch, c'mon. :)”
“This Credit Union has always met my expectations with Customer service. I've been banking with them for about 10 years now and there has never been anything to complain about. Whatever questions or concerns that I have, are always answered and addressed. Bayardo Ramirez has always gone above and beyond to make me feel like a valued customer. I was a little disappointed about their San Bernardino branch closing, but that didn't steer me away from this awesome credit union. Their service is and always has been great.”
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“I have nothing but the highest regards for this bank. I live quite far away from them (I live in Walnut CA), but because of the exceptional service and the always pleasant employees, I feel it’s worth the drive. Trust me, you will not be disappointed with their service and attitude!”