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March 2024 by Cori Z.
What a great experience. I have been buying their products for years but did not know they had a brick-and-mortar store. I went to the one in Burbank (it was great) but they could not figure out something on my car and suggested I drive down to this location. I am so happy I did!!! Parker and Jose really took care of me. They were happy with the task of figuring out what product I needed and helped me solve the challenge! I was so happy as it had been a year and no result from anything yet. They gave me great product suggestions based on my needs and things I will actually use not just something else to buy. They took the time to look at my car and see what would be best and listened to me and how I would or may not use them. All in all, I got some great new product suggestions and finally fixed something on my car. I appreciate the outstanding service and look forward to needing something else soon to keep my car in perfect condition. Thank you Parker and Jose!
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February 2024 by Robert Apodaca
Always fun going into the store, all the reps are super nice and friendly. Place is always immaculate clean and well stocked for whatever you need.
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February 2024 by Paul Sloan
Great products. Great service. These guys know what they are doing And very helpful too.
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February 2024 by Dameon Casique
Well stocked and very helpful workers.
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February 2024 by Alex Ramirez
Cartel & Parker thank you for help ! Much love ?
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January 2024 by Gabriel M.
Took the polishing class with Parker. She was awesome. Very informative, friendly, patient, fun. I am going to send my friend here for the class and ask to have Parker teach it. We got to try different tools and applications for the e cars. They had different chemicals to use based on what you have. Overall I am glad I took this class being that I was not doing it right prior. I can't wait to use my equipment the right way! Thank you again Parker and Chemical Guys!
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January 2024 by Michael R.
Purchased the TorqX polisher. Less than 15 minutes of use. The machine stopped working. When the machine was rotated upside down, it sounded like ball bearings were loose inside. I contacted customer service and they are completely useless. Chemical Guys doesn't stand behind there expensive JUNK. After going back and forth with customer service, they will not replace, repair, or refund. I took it upon myself to open up the $200.00 paper weight and see what failed. I discovered a small black screw either came out during the 15 minutes of use or it was left in there during assembly had gone through the electric motor. The inside was all chewed up. Even worse, there is evidence that this thing had be opened and gone through prior to me buying it. Several screws are chewed up and appear someone used the wrong size screwdriver to loosen/remove the screws. I preformed a Google search for TorqX failure. This is a common issue and Chemical Guys doesn't accept responsibility. I understand things are man made and this polisher was probably assembled on a Friday, but stand behind your shit. Needless to say, Chemical Guys lost a loyal customer that has spent $$$ for years on their products.
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January 2024 by Carlos R.
I been meaning to come into this store for some time now. Parking galore! The location is hidden but they have signs so follow the signs. I came just to get the basics to keep my dashboard and upholstery clean, but they took the time to look at and recommend me things which I did like. Customer 5 starts!!! Thank you team! I will be going back for more stuff that is for sure! Again exceptional customer service they take the time to make it personal.
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January 2024 by Ryan G.
Adrian had the worst customer service of all time, when i walked in i wasnt greeted and he was behind the counter on his phone, then it seemed like he ws forced to come talk to me, it was so bad i just left, this store and brand sucks now, will be doing business somewhere else
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December 2023 by Jordan P.
Trash company. I got the pressure washer from here and it broke within two days. They refused to refund or fix it.
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December 2023 by Tina Montesano
Amazing customer service experience. Parker knew every product and helped me choose what worked best for my car. This location gives classes too! I am signing up. I am a huge fan of C.G. products, can't wait for them to open another car wash in Torrance area! Visit their Lakewood carwash if you haven't already done so! Best carwash ever!
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November 2023 by Scott Adler
BUYER BEWAREPretty disappointed in their customer service, especially John. I placed a large order as a first time customer. I wanted to use the 20% off coupon for first timers but couldn’t figure out where to enter the code. I decided to place the order and immediately emailed customer service asking them to apply it to my order and adjust the price. I was responded to by John saying once an order is placed they cannot change it. So I asked for the order to be cancelled to which he replied, as I said before”, the order can’t be changed.Pretty poor customer service and they have me over a barrel. If I return the products, I have to pay shipping and incur a 15% restocking fee. Needless to say, that was my first, and now last order.
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November 2023 by Steven O Brough
Great products and service.
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November 2023 by Issac T.
I did go all excited and honestly it wasn't that good the tunnel was short and not enough brushes to get the dirt and just left lines where it missed bugs was still all over had to ask about the hand dry because it was offered in the deal no air freshener guy wasn't there and I wasn't going to ask I was all ready annoyed tire shine they just applied disappeared within 10 minutes before I left it gave the same kind of wash as a gas station car wash for $25 I guess I've always had really high expectations for a company who calls themselves Chemical Guys but never got the results from their products it's just colorful liquids in fancy bottles is all it is I guess not trashing the company but actual experiences and there's other products and washes for less with better results a better bang for your money this is over priced over hipped I'm still annoyed and my car wasn't even that dirty just the normal dust and bugs and rain so if it couldn't even clean that then what are you paying for the only compliment I can give is the store is nice and the bottles are nice what's in them is a different story
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November 2023 by Joseph D.
I've spent well over $100.00 on their products.i bought the water spot remover for my 2023 Kia SPORTAGE SX prestige hybrid and tried to remove the water spots.it didn't work.all it did was to dull the finish. All that money down the drain. I'll never do business with them anymore. What a waste of money.
