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March 2024 by Jared X.
The branch manager Yessica D. and banker Alfredo N. took care of a HUGE business banking headache in amazing time! It is hard to find good bankers these days, and both Yessica and Alfredo went above and beyond. Thank you
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January 2024 by Nancy Lopez
no attention to open a new account they did not give me options very bad customer service. Supposedly the only customer service person at Bank of America of Gardena. 01/23/24
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January 2024 by ezombiec86
One star is the lowest rating I can possibly give. Customer service is lost among the associates that work here. No one greets anyone in this location. This bank has the worst wait time from any other bank branch that I have banked at. The only reason I come to this bank is for my job. The business line is a joke. I have been waiting in line for 25 minutes and I have observed several customers come and go in the regular line. If possible avoid this branch.
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January 2024 by Marianna Husak
They terrible ? customers called manager ????
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September 2023 by Willie Thomas
Worst customer service for a bank ever. Takes 40 minutes just to cash a check. They don’t care about you only your money. Simple as that
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July 2023 by Op Lildorky
There a white Nissan maxima outside of there at all times trying to sell MacBooks and fake stuff dressed up as fed ex drivers. Don’t buy stuff because my mom really believed it and she got scammed for 300 dollars.
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July 2023 by La Sandra J.
When writing my first review I have this institution 5 stars. Well, little did I know that weeks later I would have to update my review to two starts. Apparently just like the previous two B of A's I had frequented this representative also had no clue as to what she was doing. So, all the paperwork (well most) had been improperly and did the third time I was sent back to square one. Because this matter is about my mom's death it's difficult for me to repeatedly talk about the situation. I will just say, that when it comes to closing out my mom's last affairs , Bank of America had been the absolute worst to deal with. Now , I do have to add that after Tweeting about this issue I was contacted by a supervisor who is handing the case. I pray that we finally get this right, so I can put all my mom's affairs to an end. I'm giving it two starts because the associates were nice and thought they were being helpful
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June 2023 by Cesar H.
The all ONLY females Bank of America in this location are idiots. No one there has a clue in what there doing. I ask a simple bank question & they don't know lol you are better going to another BofA location.
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December 2022 by Tatjana
No tellers 0 tellers, everyone was getting told there were no tellers at the moment. When have you seen a bank with no tellers!?! Today! LolEveryone arriving was told to use the atm machines. We need people too not just machines. Machines can’t fix everything.
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November 2022 by Jonathan Kim
Many customers on the line. Many BOA worker in side of window but only one person open window to handle all customers.
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October 2022 by Tyyla Tyo
If I could give a zero or negative review, I would. This one star is even undeserving. I waited for over an hour before I got called. I even slept. Granted this was a walk in because I thought it was a transaction that did not require an appointment. When I finally got called, I was relieved thatthe transaction was so quick. I got my receipt and left, trusting that the associate who attended to me confidently had done everything he was supposed to do. 5 hours later the recipient never received the wire transfer so I called customer service. I was told that there was no wire transfer showing on their system. WHAT?! I was dumbfounded. I couldn't believe my ears. This was a time depended transaction that needed to be completed today after wasting my time in the bank, the worse part is that I have to wait until Monday to verify what happened. I'm absolutely disappointed in B of A's service. You guys need to do better and train your associates to well.
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August 2022 by Elmer Velasquez
This is got to be the worst bank you can go to if you have business to do save you’re self a headache and go somewhere else they alway tell you there’s a 3 hour wait just so they don’t do they’re job they hook you with an account and the firs trouble you run in to they tell you there’s nothing they can do yo call customer service and customer service never answer
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June 2022 by Stacey L.
Don't expect enough bank staff to service your banking needs. This bank is understaffed and usually busy. I have to make a damn appt for anything other than basic bank services. While waiting for an appt my elderly mother couldn't even sit down as their low seat chairs don't accommodate the disabled or elderly. Now that I'm here for my appt I can't complete my transaction because the previous agent did not adequately prepare me for their required documentation and they knew what I was coming in here for. Their customer service is really bad. They couldn't do any worse. Negative zero stars.
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March 2022 by Oliver Flores
People there are mindless robots that can’t help at all. Management is just as unhelpful as the entire crew there. Is like the can’t problem solve when a customer has a lost wallet. Screw Bank of America, I didn’t next the extra account anyway, I’m going with a credit union and you should too.
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February 2022 by Erica Aguilar
I love it no lines great service
