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August 2022 by Teresa A.
It's been a long road. When it was time to pick up my prescription, the last three times. I lost my patience I couldn't understand why they couldn't get it together. But Lisa pharmacist assistant and Yen The pharmacist, did an awesome job this time!!! they had my medication on time. They had everything figured out. So excited. I want to thank Yen and Lisa for all your help. Thank you so so much again.
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January 2022 by Shea L.
Absolutely the worst customer service. I simply called to see if they had a prescription in stock I needed filled that day. But soon as they go look for it someone else gets on the phone and berated me. Saying you don't even go to this rite aid. Well I know that I'm checking to see if you have my meds. Which then she proceeded to scoff at and just say no we don't have that and hang up. It sucks to be discriminated against because of the medication I have to get. Completely unprofessional, you should not be in the medical field if you are going to discriminate against your customers....
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January 2022 by Emily P.
Laughably slow drive thru pharmacy. Had an appointment for a covid test at 12:15, arrived a few minutes early and was only behind ONE car, didn't get my test until a bit after 12:30. By the time i got to the window, 5 other cars were behind me, and the woman made me pull up to do the test and get back in line to return my test, despite the test only taking about a minute to do myself. I did as she told me, came back in line, and waited 50 minutes just to give my test back. You would think in the middle of a pandemic, a new variant on the rise, and with so much emphasis on getting tested and vaccinated, there would be a better system in place to make sure their drive thru testing center would be more efficient. It should not be taking over an hour to do a nasal swab test when i was only behind a total of 6 cars!!!!
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November 2021 by Karen F.
Love Rite Aid. They are very helpful! Love their senior shopping day. The only problem I have is the shopping carts are to small!
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November 2021 by Debbie D.
I received excellent customer service from a sale associate Kevin so kind and considerate very friendly my family spends at least $400.00 a month at this location Kevin is awesome
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May 2021 by Trina H.
Dr. Lien Chau is an amazing doctor that patiently explains all my medication and pros for my vaccines. She genuinely cares for her patients and their well-being and is someone I highly recommend.
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April 2021 by Tatiana S.
Do not come here for your Covid vaccine. The pharmacy staff takes FOREVER and doesn't have any urgency in doing anything. The staff isn't very helpful. They ignore you until you get their attention, and they don't communicate with each other. I came in for my appointment and waited over and hour!! This happened both times. Avoid this crappy pharmacy.
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March 2021 by Jimmy O.
This store has really gone downhill. The people are rude especially the little Filipino lady at night. Uncaring, surprisingly rude and has a way of making everyone uncomfortable. My wife won't even go in anymore and now after meeting Mr. Kleen that's it for me. What a rude A**! Good luck with this store lasting 12 more months cause without a complete transfusion it's over!
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March 2021 by OG B.
This has to be one of the rudest, most incompetent Rite Aid pharmacies around. Our doctor called in a prescription early in the morning and over six hours later they still haven't filled it. We called and they rudely informed us "it hasn't been filled yet" and hung up on us. Called back and explained the patient was in pain from COVID-19 and needed the medication. Again, "Evelyn" was short and condescending. Said she'd "get the pharmacist to work on it" and tersely informed us "we're doing a lot of tests". Well, what about your sick patients Evelyn??? Do you even feel a duty to them or are they too much trouble for you? Maybe one day you'll be sick and hurting and be treated like crap. Do yourself a favor and avoid this Rite Aid. We will change and never patronize this place again. Too bad they have us over a barrel and we must deal with them one last time. Never again.
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February 2021 by Ruby Cadena C.
i love the service best rite aid and employees are sweet always have what i need!! not a-lot of rite aids are like this some of them don't have what this rite aid has so yeah!
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July 2020 by Ron S.
The two gentlemen who helped me were quite nice and personable. The iced cream o ices are ridiculous. I love the ice cream but last time the freezers broke and I had to buy a pint which I paid for that costs more money than an actual carton of regular ice cream. I decided to discontinue indulging my sweet tooth and skip buying ice cream from here. Maybe once in a blue moon.
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May 2020 by Nochis M.
Best Rite Aid in town, always in stock and very clean, extremely friendly staff! They also have more selecgion comoared to other stores.
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May 2020 by MDIII G.
I love my rite aide it always have everything I need for an emergency like food to survive the flu , covid , they ice cream in the freezer section , corona light, hand sanitizer and the pharmacy n work peeps are awesome ... it's always kept clean . And I love wandering the makeup section .
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March 2020 by Zaida V.
My bf and I drove here from Costa Mesa because the Rite Aid On 17th St in Costa Mesa hangs up the phone, refuses to give doctors prescribed inhalers, and is rude to customers after the doctor called over 5x. Yen at the pharmacy was so sweet. Even the other Rite Aid on Valley View was not kind. I think it's the corona virus. I'm sorry these workers are going through all these rude customers. Sorry that my bf gets frustrated but still non confrontational when he has trouble breathing Yen Yen Yen at the pharmacy was the only calm, sweet, and real person around. She is worth the drive. Thank you for caring for the ill. Everyone in this store was kind from Yen at the pharmacy to Michael at the cash front register.
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April 2019 by Kathy K.
Helpful and friendly staff. Wish other Rite Aids ran well as this one.