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August 2023 by Ana A.
Verizon should not be in business. They overcharge for terrible service, and their customer support is absolutely atrocious.
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June 2023 by Livier L.
Only 2 people and the worst part is they are extremely slow. Not efficient and take their sweet time and are slow: I honestly wouldn't recommend this store to anyone. TERRIBLE!!! Don't come here
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March 2023 by Kim C.
The place was empty, except one other customer. Came on a Saturday. Only one customer service was onsite. Very helpful and quick. Knowledgeable and kind.
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July 2022 by Luci W.
Ryan! The greatest help he didn't have the bestest attitude but you know it it doesn't matter when he's trying to get you out of there and that was my exact goal! Thank you so much for helping me and getting me out within 15min!
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July 2022 by Hayden Y.
I would highly recommend going to a corporate Verizon store. I wasn't aware there was a difference before coming in to this store to trade in and activate new phones here. 2 stars bc Overall service/ people there were nice while I was in the store but the whole process after our visit ultimately took multiple days and hours of being on the phone with Verizon to undo/fix their mistakes. I never write reviews but am writing this review so other ppl can learn from my experience and avoid the headache. 1. Make sure that when you send in your trade-in that they attach it& process this ( even if you return the phone on another day) with the initial order, I found out later they processed my iPhone for only $290, not $800. The Verizon employee took an hour to undo the whole thing. (Also double check you're signed up for the right plan before signing)2. This might have been an honest mistake but they overcharged me so read over every charge before you sign/give them your card. 3. They will charge you $25 per line for setting up- ready to go service fee whether or not they do the transfer or setting up for you. I did it at home alone, and had an issue with the number port in process that ultimately took another 3 days to resolve and was still charged for $25 fee. ( this is NOT the $35 activation fee that will be on your bill from VERIZON)4. There's a sim fee of $10; ask for the e-sim activation if your phone is iPhone 13 or later. This is free. I only found out bc my phone kept saying no sim detected every other day and the Verizon lady on the phone activated an Esim for me over the phone. 5. The phone chargers they sell aren't Apple (FYI). Just buy it on Amazon or a staples next door. Tip: If there's a rebate(promotion), you have to apply for it separately online within 30 days.Ppl were nice and some of these might have been honest mistakes or (lack of) /miscommunication but the amount of days/hours I spent going back and forth, calling, waiting, and stressing over these issues could have been definitely been avoided. I write this review so that other ppl don't have the same issues--which is why I highly recommend you to read over everything, double check before leaving the store if you choose to go here vs. an actual Verizon corporate store.
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July 2022 by Google user
? I bought the iPhone 12 and 13 Pro Max and the Samsung Galaxy S21. At first, I was hesitant because there was no sample, but the detailed and kind explanation made it possible for my family to be satisfied with the purchase. The old Galaxy was rewarded for using it cleanly. ?
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May 2022 by Nigel A.
Everyone at this location was knowledgeable and answered all my questions in a timely fashion.
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May 2022 by Trang N.
This store deserves zero star. BEWARE OF THEIR WORKERS!! They are dishonest and would lied to you about hooking you up and how u get some of the stuff for free when reality, they charged it in your bill. I complained to store manager Ryan and nothing happen. This is one of the worst store I've ever been to. I felt tricked and lied to. Don't ever trust them! Also don't trust the worker name Fabien. He may come off as a nice caring worker but reality he is full of BS. He only want to trick u and get ur money. Watch out everyone
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May 2022 by Sean B.
Ryan helped me get great service and continues to provide great service, i have about 8 iPads and 2 iPhones for my business and when something goes wrong Ryan's there to help. Highly recommend!
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January 2022 by Jaekwan Lee
? I bought the iPhone 12 and 13 Pro Max and the Samsung Galaxy S21. At first, I was hesitant because there was no sample, but the detailed and kind explanation made it possible for my family to be satisfied with the purchase. The old Galaxy was rewarded for using it cleanly. ?
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September 2021 by NMW무작정
Kind staffs and reliable.
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May 2021 by Monica Bello
They were really nice to me.
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April 2021 by TRUNG TRAN
Provide incorrect information to customer....this's an amazing store!
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January 2021 by Lena Choe
Very kind and professional!
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December 2020 by Sung P.
Only working one person, he is very nice and speaking friendly ,but he never really help to customer. Only think make money or not, I bought week ago I never open box charger . He can't not return because covid 19 is final sale. I have receipt and never open box . I told my family and cousin live to garden Grove. Because my family and cousin time to change phone and plan. He got 40dallars and lost a lot of new potential customer. My cousin going to college next year,they change better phone and plan. Business earn to customer mind not your fake smile.
