-
January 2024 by daisy perez
Closing time says 8:30pm online and on the sign at the store and I got there at 8:20pm and he was closing up already and turned me away. Saying that they told him to close early since there were no customers. Which made no sense because I am a customer. I wasted my time rushing over after work to make it before they closed just for that to happen. Very disheartening.Updated: Owner reached out told me to email her which I did Tuesday 1/16/24 and havent heard back it’s been 3 days now. Pointless.
-
January 2024 by Daisy P.
Closing time says 8:30pm online and on the sign at the store and I got there at 8:20pm and he was closing up already and turned me away. Saying that they told him to close early since there were no customers. Which made no sense because I am a customer. I wasted my time rushing over after work to make it before they closed just for that to happen. Very disheartening.
-
December 2023 by Jeff Albillar
It's just a place to pay my phone bill
-
November 2023 by Mary Lourdes Cruzate
Guy i was talking was extremely Rude!!! Was calling about some plans and wanting some quick help but he was so rude!!!!
-
February 2023 by Fritz Reichenbach
Total incompetence in regards to the simple application of ACP, (Affordable Connectivity Plan). A discount program to which I've had access for seven years including six months with T-Mobile. The only thing that changed was the purchase of a new phone. After 27 calls to T-Mobile, 6 in-store visits and 5 calls to ACP, the later stating I needed to visit the store, I have still not resolved this issue after seven excruciating months.
-
January 2023 by Michael Seay
My store for years cannot find a cheaper price Alejandra is the best
-
December 2022 by arian villagran
Wow just wow! Amazing customer service!!! Eddie helped me transfer my account over to metro, he delt with calling customer service and we all know how annoying customer service can be... His mood never once changed even after having to deal with customer service, stayed happy and vibrant the whole time. Awesome experience! Definitely recommend coming to this metro and definitely recommend talking to Eddie!
-
November 2022 by Sports Kids
Excellent customer serviceVery cleanProfessional serviceI was there to active a phone and he put all my information into to my new phoneThank you very much for your help
-
November 2022 by vanessa le
Came a while back because I had to cancel something. I feel bad I forgot the guys names that help me. There where really friendly even though I messed up on something they where able to help me and fix my issue. I recommend coming to this place. Thanks for the help.
-
September 2022 by Born Again
I only pay my bill here now because there's lack of professional help. One lady by herself a lot when it gets busy.
-
June 2022 by Ignacio Fraga
Really a very good experience in the attention received by the woman. I am a foreigner and she explained everything to me. I came back a few days later to change ownership and she looked for a way to do it right away.
-
February 2022 by Giovanni Barajas
Very unprofessional how the employees work at this location. Without my consent as the primary owner, my account was put under high security because I could not recall my password. Now I have to go through a process to take off the high security from my account through a corporate location. I did not consent this activity, and I have to waste more of my time to fix the problem the employee made. Very unsatisfied. Not sure his name, but a gentlemen with long black hair.
-
January 2022 by Charlene Yvonne (I belong to Jesus)
This was once my favorite Metro store, but there's a new guy who has an attitude issue, so I'll go elsewhere.
-
September 2021 by Leticia Montiel, DCH
I really appreciate the reliability and perks I receive from Metro. And furthermore, I always drive the extra miles just so I get to see Eddie. He's so helpful, knowledgeable, and pleasant.
-
March 2021 by Synthia Born
We came in about 10min prior to them closing and they got us in and out quick with no problem. They were so friendly and helpful.
