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March 2024 by Jennifer N.
If I could give this place a 0, I would. The customer service is so rude. I walked in on a Sunday morning at 8:30am and he just stared at me like I was a dumb girl. Didn't even acknowledge my husband or I. We asked how long it'll be for a tire patch since we have a nail in the tire.. his response was rude and said "not right now." I looked at my husband and then just told him we'll find somewhere else to go. Don't go here. They've always been super rude
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February 2024 by Gabriel N.
Second time here. First time, I made an appointment and waited 2 hours for new tires, wheel rotation, and alignment. Not bad I guess. Second time, I made an appointment for tire rotation and alignment. I expected a 2 hour wait. However, in reality I waited 3.5 hours. More detail: At 1 hour, they got my car up and tires off. And then, they just stopped working on it. At 2 hours, no further work was done on my car. Two other cars that came after me got worked on and finished. I asked for an update. Cuong said my car was done and needed a few more minutes. He moved the papers and my keys to the "completed" side. At 2.5 hours, still no work was done on my car. They took in 2 new cars. I asked for another update. Cuong again said a few more minutes. Then, a technician laid down my tires underneath my car. At 3 hours, the tires were still laying on the ground. A technician made eye contact with me and spoke with me. He tried to get me to buy new tires and some more services. I declined and he helped put the tires back on my car. At 3.5 hours, I got my car back. Lesson: Babysit the technicians. Ask for an update every 30 minutes otherwise they will ignore your car. Go to a different location.
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February 2024 by Jennifer Sieve
Tire pressure light came on and they were courteous enough to check my tires. They were quick and I was on my way.
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February 2024 by Toshiaki Watanabe
I made an appointment for 8AM for the flat tire repair, and they were able to patch it within 1 hour.
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January 2024 by Nhanh N.
This is the worst Firestone in garden grove when I was changing the windshield stick and a oil change it cost 189 dollars without go down and the other place it was the same thing also change everything but it cost like 125 dollars then this place don't come to this place ever again!
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January 2024 by R R
Excellent service! I made an appointment and my car was taken in right away when I arrived.
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January 2024 by Son P.
Great place to take your car in for wheel alignment! Friendly personnel and do speak Vietnamese.
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December 2023 by Huynh N.
This store is not reputable and dishonest, always promises not on time, very high prices and unresponsive to customers. I advise everyone not to get a card and I have returned the card on time, but always deduct the late fee .
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December 2023 by Minh Ly
Good service. Good staff. I trust leaving my car here for repair. Since knowing this place. It has become my destination when my car has problems. Thank you very much.
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December 2023 by Nhat N.
Been here a few times now for a "free tire pump". They must recognize me or for from getting air, because I was waiting to be addresses as they were dealing with people that came before me. As new customers walked in I was ignored multiple times. I had to interrupt a conversion with a customer to ask if ai could get a free tire pump. I was told to wait "a little bit". Ended up waiting 45+ minutes the last two times just for me to leave after. I understand if it's busy, but I'd rather take a "we might not have time" than having my time wasted. 0/10 would not recommend if you're looking to get your tires pumped. There's a tire shop, 'Just Tires' across the street that shows much more care for their customers. Firestone is a zero star if that was an option.
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November 2023 by Ricardo C.
Called the day prior to make an early appointment. When I showed up to the shop the man tells me I don't have an appointment. I insisted that I called and was given a time for that day, then he prompted me to look at his monitor to see my name because he can't find it. When I went around, I saw my name on one of the screens, but he quickly changed out of that one to another. I told him I was on that other one, and he proceeds to tell me that those are appointments made online. I reminded him that I DID call, then he tells me to call again and see. When his phone rang, he turned down the call, and then again tells me something about online appointments. As I'm getting frustrated, so is he, and he tells me "I don't have an appointment for you. You can leave it here and I'll do it whenever we have time today."........... Just go to a different Firestone. This one sucks. I went to Buena Park one after this ordeal and they were super cool and helpful. This one in GG sucks and the workers are rude.
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November 2023 by Samy shand
I booked online appointments for alignment and break check and replacement.When I went home I found out that they did battery check , engine air filter and Cain air filter and charged extra $100 for something I didn’t red or request. Send email to their customer care and waiting for refund. This is dishonesty and fraud!They don’t Gregor acknowledge customers.
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November 2023 by Jennie M.
In 2019 I purchased a lifetime wheel alignment for my car, I went in today and I was told by the owner he couldn't find it and when I insisted he look again he found it and from that minute on he had a attitude with me. My appointment was for 9am he said it would be an hour I came back at 10:25am and he didn't move my car. They took it up on the lift 5 minutes and brought it back with a horrible attitude the entire time. I get in my car and it felt like they did nothing. I honestly feel like he was mad I was there redeeming my lifetime alignment and he fr that moment on gave me attitude. I will NEVRR go back to this Firestone
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October 2023 by Felipe Gonzalez
Poor customer service. I chose 4 tires online @ $109each. I get a call 2 days before my appointment and told the tires are sold out and only given one choice at double the price. The person that called me said they would look for a better option and call me back. My appointment came and went and no phone call. I took my business elswhere.... Sadly I have their credit card.
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October 2023 by Cindy Boyd
They did a good job replacing my tires but when I needed an oil change, I called to make an appointment. They told me they would call me back. I never received a call. My niece also called them and got the same answer on the same day. It seemed unprofessional. They could've told us they didn't have time and we would've found another place instead of waiting all day for a call back. Wasted our day.
