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January 2024 by Nola M.
The people who work here are incredible. Just plain decent. They will stop their work to engage. Make eye contact. The meat department is the most evident. I'm not so crazy about the lack of nondairy items, so shopping for the vegan kids is limited.
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August 2023 by Hend K.
Cashier: Amber was so nice and helpful I like her way to get my stuff and tried her best to help.Thank you so much
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July 2023 by Diana M.
I had just finished my shopping at the Stater Bros in Garden Grove on Chapman when i accidentally locked myself out of my SUV. The back hatch was open, but I couldn't climb into it, much less reach the front to unlock the doors. I went back into the store and asked if anyone could help me. Maya volunteered to try, and luckily, she was able to climb into the SUV and reach the front to unlock the doors. I was so grateful for her amazing customer service and her willingness to go above and beyond to help me out! I'm already a loyal customer, but this definitely reaffirms my choice.
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February 2023 by Anne L.
their store is not huge... and some items could be lowered a bit. but the store is clean and the customer service from each and every staff member from the deli dude to the cashier, to the girl bagging groceries up front showing me a picture of her dig... is just SUPERP. it is the energy of the employees who make this a return spot.
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January 2023 by Sandra S.
This place has to have horrible customer service. I came yesterday to buy some ribs and it was even late but I can see they had clean there machines the guy behind the counter was rude and denied serving me ribs. Came today this morning and they told me that some people already had bought all the ribs when clearly that was a lie. They were beyond rude & didn't help much. The cashiers as well rude making faces and making uncomfortable. I just moved into the area and I thought I was gonna have excellent service like the other staterbros do but they didn't never coming back here.
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January 2023 by Kenia S.
omg I just wanted to come on here to let everyone know how sweet everyone is here the associates are very welcoming from entering the store to leaving, everyone was very helpful and said hello, it's so sad to say but it's very rare now workers being nice these days so shout out to the morning associates on 01/04/23 you guys are very nice! Thank you for all your help and kindness.
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January 2023 by Melanie O.
By far my best grocery store experience in OC. Employees were super nice and helpful and grocery selection was really good and decently priced even tho I didn't know if I had a rewards number! And my roommate found bean sprouts! Guy at the meat department was soooo nice and cashier ladies were so sweet and loved my sweater! Definitely recommend :)
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December 2022 by Peter X.
I always had a great experience here when I'm in the area and have to stop by. My wife loves their flowers selections, so this is where she always want to stop by before visiting her grandparents grave. The workers are very friendly if you take the time to talk to them and the store is nicely organized. They have plenty of parking here as well so you should be able to find a spot. This recent trip, we needed some snacks to take with us to Disneyland so I just grab a couple of junk food.
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November 2022 by Elliot C.
The manager doesn't like Asian.I just want to rent a carpet cleaning because my dog peed on it, at first the Hispanic manager wants to see proof that I live in California I showed her that. And when filling out the form, ask what's number is. It's 562, from SoCal , then she turned me away cuz it's not from OC. Making things harder for absolutely zero reason, I just want to rent the carpet cleaner that's it!
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September 2022 by Kika S.
I've always loved Stater Bros. They always have the best meat selection. I don't actually shop here often though. I have groceries delivered to my door from a closer store.However, I do stop here on my way home for miscellaneous things. Such as when I run out of fruit for the kids, or I forgot garlic toast for spaghetti night. The store looks like it could use a little face-lift, but overall I've been happy with the selection of items a available when I do stop inside. The staff is always helpful and it's clean.
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August 2022 by Stacey T.
This location was big and clean. The cashiers were friendly and worked very fast. It didn't feel crowded at all which is a plus on the weekend.
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May 2022 by Sahar R.
I had bought 2 lbs of ground beef and when I brought it home to cook some burgers for my family, It smelled for some reason. They only gave me 1 pound of ground beef when I had asked for 2 pounds of ground beef. I had also bought some Pepsi to go with it. I had needed to use the restroom so I went in it and I had found p*** in the toilet that the previous person had forgot to flush it or left it on purpose. The person that was working at the meat counter was so rude and she was giving me a attitude, when I had told her, that she gave me 1 pound of ground beef instead of 2. She had given me some attitude.
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December 2021 by J D.
Who ever was working the deli counter today needs a lesson in manners and contrary to popular belief you are not doing me a a favor by getting me fried chicken! She is very very rude...if she hates her job so much get another one! I ended up walking out with no food!! Never again will I step foot in any Stator Bros...and I have been a loyal customer my whole life...would rather go to Walmart! So whoever was working the deli counter at 4:30 on December 29th 2021 you need to find another not dealing with the public!!!
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November 2021 by Millie H.
Always a positive experience at this Stater Bros. I am amazed by their produce selection. Seriously, the fruits and vegetables are so fresh! They are handled with such care, and I'm really picky about produce quality and appearance. I am obsessed with their cosmic crisp apples that will hopefully still be on sale when I come back. Also, everyone that works here is helpful and awesome. Thank you for all that you do!
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October 2021 by Amber H.
I admit I am picky when it comes to my meat, that's why I always shop at Staters. I don't always visit this location but today I am glad I did. Chris E. in the meat dept. was very kind and courteous helping me with my applewood bacon and even provided butcher's twine at my request to truss my whole chicken. He was friendly and professional in helping me and all the other customers waiting before and after my order. I work in customer service and I appreciate work ethic like his, it is harder and harder to find these days. And when I finished shopping the kind cashier Josefina was friendly and speedy at check out. Thank you Stater Brothers on Chapman for making this a pleasant shopping experience!!
