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July 2023 by Janet Mc
The service is excellent and not to mention the shop handed everything with my insurance,They used all original parts and couldn’t be more happier. Thank youServices: Tires
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February 2023 by Khang Huynh
Feb 2023 Update: my side mirror got broken and Coastline was easy to make an appointment and fix it for me at an affordable price!I have been to the shop for years after a recommendation of my best friend. James always took care of my cars and restored them to great condition before the accidents. He handled all the communication with the insurance with regards to the fixes so I just needed to dropped the car off and picked it up and that's it! James explained to me the fixes that need to be done clearly and patiently. It's hard to find a reliable local body shop so I'll definitely recommend my friends and family to come here.
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December 2022 by Rylee McDonaldson
James Phan is a criminal. He attempted to fraud an online account of mine and place a huge order. I found him due to the use of his name and address. Do not trust this man or his business!
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December 2022 by sky c.
First time going to James at Coastline. Was referred there by my mom who had work done on her car, and raved about how good he was. I was actually going to go with someone else initially , but then decided to go with James because he was willing to let me drop off my Lexus Ct200 prior to my insurance picking up the claim.. which the other company didn't allow. I am so glad I did. Not only did he do a great job on repairing my side and rear fender, but he was just easy to work with from beginning to end..even helping me navigate Mercury. My car came back better then when dropped off..he even detailed the outside and interior. He is the kind of owner that is very hands on and makes sure the job gets done perfectly. He is even open on Sundays which is when I picked up my car upon completion...his whole crew was there working as well. He was responsive throughout the process. I'll def make this my go to shop from here on out if I need any body work done!
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September 2022 by Tammy L.
Amazing customer service! My AC stopped working very suddenly, and I brought my car to Coastline Body Works on a Friday morning and James was happy to take a look at it. I left my car in the shop over the weekend so that I could get a proper diagnosis. I got my car back on Monday and my AC was good as new. Most places tend to overcharge for everything. James is very honest with the condition of your car and parts. I will be coming here for all future maintenance.
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November 2021 by Jessica Ly
James is the ABSOLUTE best!!! I recommend anyone and everyone come here. He has been working in the industry for years and it definitely shows.Not only is he amazing at fixing cars (literally looks like accident on my car never even happened), but he is also extremely knowledgable on the insurance side of things and was able to help me figure out the most financially savvy solution for my situation. Such a relief, given that this was my first car accident! James is super honest and friendly and you can tell he's always looking out for his customer's best interest. Overall, he's awesome and I really can't recommend him enough!
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October 2021 by Vu P.
I have been to Coastline Body Work twice - once 8 months ago when my car was rear-ended and again two days ago with the front bumper damaged after I hit a dip hard on the way to work. Both times I was treated with respect by James, and he was super professional. For the first time, James helped me deal with other party Auto insurance and took care of all the paperwork for me. He explained to me very detail of what was going to happen, and soon updated with me every step of the process. For my bumper repair this time, since this one goes out of my pocket, James gave me multiple options such as quick/easy fix, more intense fix, replace with new part, and quoted very reasonable prices for each option. This is the body shop in town that can quickly resolve my issues with minimal headaches, give me all the options I need. I got my car back today, not only did they fix the damage but helped with some other minor nix and dings near the bumper too. My car was fixed to perfection, James gave me a discount for coming back to the store the second time, and he also gave my car a detailed wash as well. If anyone ever needs a great Auto Body shop, I'll strongly suggest Coastline Body Work business. Great work!! Great business!!
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October 2021 by Richard L.
My Lexus recently had a issue with the front bumper last Saturday and I was recommended to this place for help. James was very quick to respond and very honest about the costs to fix my car's front bumper that day. He made sure to make me feel comfortable enough to explain my situation and was very honest about the costs to fix the car. He did a great job fixing up my car. I was very satisfied with the job he did on fixing my car.
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October 2021 by Vu N.
Make sure double check, they quoted you the price for new parts, but install used parts , that is how these shop making money
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October 2021 by Alex L.
So many body shop in town but once you found the best, you can forget the rest. James Phan is responsible for everything that goes on in this shop, he has over 30 years of experience in this business but the main thing is he loves his job & treat customers well
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September 2021 by Allie N.
Good customer service and my car was quoted for only $650 to fix the bumper. $50 because I paid in cash. My mom's recommended the car auto shop to us. Will be back again if I have any body car fixing up for my cars after a collision or incidents. Ask for Tuan/James. Tuan is his Vietnamese name. Excellent customer service/communications from him. He fixed my car in a jiffy and even car wash & vacuum for free.
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May 2021 by Rudy R.
I was involved in an accident where someone had backed into my car causing many damages to basically my whole right side of my vehicle. I was very skeptical about whether or not a place would be a good spot to fix my car. I didn't want just any random body shop so I had words with a couple body shops and knew it wasn't going to work out. This was not the case with James and his people at Coastline Body Works. James is great when it comes to communication and he did amazing work on my vehicle. He also worked with the insurance company that was handling the claim. The insurance company obviously tried to send me a bogus amount rhat would not cover anything, but James made sure to follow up with them to ensure that my vehicle would be fixed. If you are like me and really care about your car, I highly recommend coastline body works. James has great customer service and works with straight up payments or insurance which is the worst. He is also someone who keeps in touch and just doesn't let your car sit for months. Very pleased with coastline and the people employed there. They made my car look good as new!
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April 2021 by Johnny T.
I came here by recommendation of my father. James knows what he's doing and he helped us with our claims process. I ended up doing a total loss on my vehicle but that was the best scenario for my insurance situation.
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December 2020 by Khang H.
I have been to the shop for years after a recommendation of my best friend. James always took care of my cars and restored them to great condition before the accidents. First was the Hyundai Tucson and now my Toyota Prius Prime. He handled all the communication with the insurance with regards to the fixes so I just needed to dropped the car off and picked it up and that's it! James explained to me the fixes that need to be done clearly and patiently. It's hard to find a reliable local body shop so I'll definitely recommend my friends and family to come here. With regards to Covid, my observation is that the shop is very clean and everyone was wearing masks.
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November 2020 by Vee S.
I was referred here by a friend because her boyfriend had his car worked on and loved it. I really appreciate the quick response even though he is really busy, it lets me know that they care about my business. I had a huge rock fly at my car hitting the hood and bumper on the freeway. Of course OCTA doesn't want to admit fault to it... let's not get into that. So I made an appt for James to look at my car and started the process with Mercury since it was going to cost more than my deductible. Not going to lie, I was very nervous about my car being worked on bc of the electrical part. But, after picking up my car I'm so happy!!!! Thank you again James and Coastline Body works for doing a great job!
